Office Clerk II

Company: State of Maryland
Location: Baltimore
Posted on: November 22, 2021

Job Description:

ASTD7 LOCATION OF POSITION MDH/Division of Vital Records, Vital Statistics Administration, Baltimore, Maryland Main Purpose of Job This position will provide vital records regarding birth, death, marriage, and divorce verification certificates to walk-in customers. This position will also be responsible for general clerical duties, including data entry; recording monies in the EVRS system; filing and retrieving records; and, opening and sorting mail. Additionally, this position will be responsible for preparing reports and for manually processing records. Furthermore, this position will be expected to provide customer service at the front counter of the office. Such service will include verifying customer identification; determining eligibility; generating receipts for monies received; and, handling the delivery of records to customers. Customer service will also be provided over the telephone by answering customer inquiries about the Vital Records' process, along with tracking certificates. MINIMUM QUALIFICATIONS Education: Completion of the eighth grade. Experience: One year of experience performing clerical duties in an office environment. Notes: 1. Additional experience performing clerical duties may be substituted, on a year-for-year basis, for the required education. 2. Graduation from an accredited high school or possession of a high school equivalency certificate may be substituted for six months of the required experience. 3. Six months of clerical training, with three courses in subjects, such as Keyboarding; Clerical Math; Word Processing; Spreadsheets; Database; Graphics Presentation; Proofreading; or, Office Etiquette, may be substituted for six months of the required experience. 4. Candidates may substitute U.S. Armed Forces military service experience as a Non-Commissioned Officer in Administration classifications, or Administrative, Clerical or Office Services specialty codes in the Clerical Support field of work, on a year-for-year basis, for the required experience. DESIRED OR PREFERRED QUALIFICATIONS The desired candidate should have customer service experience, as well as professional experience entering and processing data. LIMITATIONS ON SELECTION This position is limited to current employees of the Maryland Department of Health (MDH)'s Division of Vital Records only. SELECTION PROCESS Applicants who meet the minimum (and selective) qualifications will be included in further evaluation. The evaluation may be a rating of your application, based on your education, training and experience, as they relate to the requirements of the position. Therefore, it is essential that you provide complete and accurate information on your application. Please report all related education, experience, dates, and hours of work. Clearly indicate your college degree and major on your application, if applicable. For education obtained outside the U.S., any job offer will be contingent on the candidate providing an evaluation for equivalency by a foreign credential evaluation service prior to starting employment (and may be requested prior to interview). Complete applications must be submitted by the closing date. Information submitted after this date will not be added. Incorrect application forms will not be accepted. Resumes will not be accepted in lieu of a completed application. Candidates may remain on the certified eligible list for a period of at least one year. The resulting certified eligible list for this recruitment may be used for similar positions in this, or other, State agencies. BENEFITS STATE OF MARYLAND BENEFITS FURTHER INSTRUCTIONS Online applications are highly recommended. However, if you are unable to apply online, the paper application (and supplemental questionnaire) may be submitted to MDH, Recruitment and Selection Division, 201 W. Preston St., Room 114-B, Baltimore, MD 21201. Paper application materials must be received by 5 pm, close of business, on the closing date for the recruitment, no postmarks will be accepted. If additional information is required, the preferred method is to upload. If you are unable to upload, please fax the requested information to, 410-333-5689. Only additional materials which are required will be accepted for this recruitment. All additional information must be received by the closing date and time. For questions regarding this recruitment, please contact the MDH Recruitment and Selection Division, at 410-767-1251. If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or Application.Help@maryland.gov. Appropriate accommodations for individuals with disabilities are available upon request by calling: 410-767-1251 or MD TTY Relay Service, at 1-800-735-2258. We thank our Veterans for their service to our country. People with disabilities and bilingual candidates are encouraged to apply. As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity. Click on a link below to apply for this position: Fill out the Supplemental Questionnaire and Application NOW using the Internet. View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here. Apply via Paper Application. You may also download and complete the Paper Application here. * Contact Us * Privacy * Accessibility 45 Calvert Street, Annapolis, MD 21401 300-301 West Preston Street, Baltimore, MD 21201 Toll Free (800) 705-3493 * Facebook * Twitter * Instagram * Pinterest * Social Media Directory

Keywords: State of Maryland, Baltimore , Office Clerk II, Administration, Clerical , Baltimore, Maryland