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Pr. Associate, Enterprise Crisis Management, Enterprise Services Risk (ESR)

Company: Capital One
Location: Baltimore
Posted on: July 6, 2024

Job Description:

West Creek 4 (12074), United States of America, Richmond, VirginiaPr. Associate, Enterprise Crisis Management, Enterprise Services Risk (ESR)Are you a problem solver seeking an exciting challenge? Can you build relationships as well as develop and implement innovative solutions? Are you ready to work on the front line of a top 10 Bank? Come be a part of an organization that's dedicated to helping Capital One identify, manage and effectively mitigate risk - for our customers, our communities and our associates. -You will be part of a growing, talented team responsible for providing oversight for the crisis management framework for the enterprise. You will support critical team functions including, operational crisis management, training and exercise program development and delivery, and well-managed program governance that can meet the challenges of second and third line partners as well as regulators. -As a Principal Associate for Capital One Enterprise Crisis Management, you will apply your leadership and analytical skills to directly support the company's several crisis management teams. You will act as a thought leader and trusted advisor working across the enterprise to identify opportunities and develop solutions for strengthening crisis practices to maintain and mature Capital One's ability to manage incidents and events.We are seeking dedicated, disciplined professionals who excel in a close-knit team environment. This person should have excellent communication skills, attention to detail, and have the ability to adapt to change quickly. The ability to influence up is key to success in this position. This is an excellent opportunity to continue growing in the risk, governance and process fields and will provide great exposure to the broader Capital One organization. - -General Responsibilities: -

  • Develop and leverage key relationships with stakeholders and facilitate collaboration across the enterprise
  • Create and maintain formal process documentation that can withstand challenge, audit, and exam
  • Excel at automation and/or risk-reduction of manual processes
  • Conduct and facilitate planning efforts across crisis partners and teams
  • Support training and exercise development and execution
  • Support and lead ECM responses to incidents and events
  • Participate in the development of a comprehensive annual strategy
  • Collecting data and information, using analytics and reporting to provide transparency to senior leadership and executives -
  • Identify and implement process improvements driving issue resolution and risk mitigation activities - -
  • Acting as a subject matter expert to effectively partner with customers to achieve desired outcome or improvement by clarifying needs and providing appropriate solutions -Basic Qualifications:
    • Bachelor's Degree or military experience
    • At least 2 years of experience in project or program management
    • At least 2 years of experience engaging with operational controls or risk management frameworksPreferred Qualifications:
      • Bachelor's Degree
      • 4+ years of crisis management, business continuity management, or a related discipline
      • 4+ years of experience supporting internal stakeholders
      • 1+ years of experience in fast-paced, highly-adaptive roles
      • 1+ years of experience in facilitating and leading discussions across disciplines and all levels of seniority
      • 1+ years of Google suite experience
      • 1+ years of experience in controls development, controls management, and reporting activities
      • Strong organization skills and ability to support multiple projects simultaneously
      • Strong relationship building skills, customer focus and ability to collaborate across teams to deliver
      • Excellent verbal presentation and written communication skills to confidently interact with and lead meetings at all levels, including executives
      • Excellent problem-solving, analytical and critical thinking skills to effectively respond to shifting priorities, demands and timelinesAt this time, Capital One will not sponsor a new applicant for employment authorization for this position.The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.New York City (Hybrid On-Site): $134,100 - $153,000 for Prin Assoc, Cyber Risk & AnalysisCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the -Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Keywords: Capital One, Baltimore , Pr. Associate, Enterprise Crisis Management, Enterprise Services Risk (ESR), Advertising , Baltimore, Maryland

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