Automotive Service Advisor

Company: Promotive
Location: Pasadena
Posted on: February 16, 2026

Job Description:

Job Description Job Description Automotive Service Advisor Location: Pasadena, MD Schedule: Monday to Saturday (rotating 5-day schedule, 8 AM – 6 PM) Base Pay: $50,000/year Commission Potential: $50K annually Experience Required: 3 years in a service advisor role Position Summary Promotive is hiring an experienced Automotive Service Advisor for a fast-paced, full-service repair shop in Pasadena, MD . This is a high-traffic shop servicing a wide range of Domestic, European, and Asian vehicles — with a strong, reliable team of technicians and parts support already in place. If you thrive in a customer-facing role, can confidently sell recommended services, and keep things running smoothly on the service lane — this opportunity offers both stability and real earning potential. With a five-day workweek , a solid base salary, and commission potential that can put you over $100K annually, this could be your next long-term career move. Key Responsibilities Greet and build rapport with customers while identifying their service needs Write accurate repair orders and present detailed estimates for customer approval Manage the full service process: scheduling, dispatching, follow-ups, and final delivery Coordinate with technicians and parts staff to ensure jobs are completed efficiently Source parts, track ETAs, and keep customers informed throughout Recommend additional services based on vehicle condition and maintenance history Stay highly organized while managing multiple repair orders Maintain a calm, professional demeanor in a high-volume environment Requirements Minimum 3 years of experience as an Automotive Service Advisor Strong communication, sales, and organizational skills Ability to multitask while maintaining attention to detail Experience with RO Writer or similar shop management software preferred Positive, customer-first mindset with a professional appearance Valid driver's license and clean driving record Compensation & Benefits Base Salary: $50,000/year Bonus Potential: Commission-based earnings up to $50K annually Health Insurance: 50% employer-paid for individual coverage Paid Time Off: 1 week after 6 months 2 weeks after 3 years 3 weeks after 5 years Paid Holidays: 6 major holidays Life Insurance: $10,000 policy paid by employer ASE Testing Reimbursement Tool Reimbursement & Paid Training Opportunities About the Shop Technology & Tools: RO Writer, Autel diagnostic tools, alignment rack Vehicle Mix: Primarily Domestic, with steady Euro and Asian makes Shop Culture: Busy, team-focused, and technician-supported — not a one-person show Environment: High-volume workflow, strong parts department, and clean processes Take the next step in your automotive career with a shop that backs you up. Apply now and help lead one of Maryland's busiest independent shops forward!

Keywords: Promotive, Baltimore , Automotive Service Advisor, Customer Service & Call Center , Pasadena, Maryland