Apprentice

Company: Shafer Troxell & Howe LLC
Location: Frederick
Posted on: February 18, 2026

Job Description:

Job Description Job Description Job Responsibilities Assist in providing customer service and support during field visits Assist the general technician with on-site maintenance, repairs, and diagnostics Help to diagnose errors and technical problems and determine the appropriate next steps Collaborate with the technical and Service Coordinator team to build positive relationships with clients and coworkers Fulfill customers’ needs by making appropriate, timely recommendations and briefings using the appropriate procedures and automation systems Establish system requirements, including gathering essential information for quotes and parts orders, and completing the installation. Build customer relationships and satisfaction by using ingenuity to investigate complaints, identify resolutions, suggest best operation practices, and recommend system improvements. Learn and absorb information through partnering with senior technician team members, through additional training, and professional development.

Keywords: Shafer Troxell & Howe LLC, Baltimore , Apprentice, Customer Service & Call Center , Frederick, Maryland