Bi-Lingual Customer Service Representative
Company: ABSS SOLUTIONS INC
Location: Burtonsville
Posted on: April 3, 2026
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Job Description:
Job Description Job Description ASI is recruiting for a
Bilingual Customer Service Representative (CSR) will be responsible
for Customer Service, Data Entry, and backup cashiering in
Burtonsville, Maryland. Job Description: The CSR will report
directly to supervisor in support of speed & red-light camera
system violation processing. The data entry clerk will be
responsible for initial review of violation images, secondary
review of violations confirming vehicle type and address of
violator in accordance with project specific business rules. The
CSR is expected to document any issues observed at enforced
locations and communicate to their supervisor. In addition, the CSR
may be required to answer telephone customer service calls in
accordance with defined telephone scripts and protocol. The CSR may
be required to review mailed correspondence and take action on
customer correspondence in accordance with defined protocol and
procedure as well as accept payments at the customer service window
where walk-in customer payments are processed. Prepares source data
for computer entry by compiling and sorting information: -Enters
traffic citation information into a computer. -Reviews video
evidence of traffic violations -Maintains log of activities and
completed work. -Training will be provided and some computer skills
required. -Works independently after training Skills & Experience
Requirements: - Ability to speak and write in Spanish - Attention
to detail and dependable work ethic required - Typing speed 40 WPM
- Word processing software (Required 2 Years) - Spreadsheet
software (Required 2 Years) - Photo Enforcement knowledge (Highly
desired) - State License Plate knowledge (Highly desired) ZR
Keywords: ABSS SOLUTIONS INC, Baltimore , Bi-Lingual Customer Service Representative, Customer Service & Call Center , Burtonsville, Maryland
