BaltimoreRecruiter Since 2001
the smart solution for Baltimore jobs

Field Support Engineer

Company: Mastech Digital
Location: Joppa
Posted on: February 16, 2020

Job Description:

Mastech Digital provides digital and mainstream technology staff as well as Digital Transformation Services for leading American Corporations. We are currently seeking a Field Support Engineer for our client in the Transport Services domain. We value our professionals, providing comprehensive benefits, exciting challenges, and the opportunity for growth. This is a Permanent position and the client is looking for someone to start immediately.Duration: Full-timeLocation: Joppa, MDRole: Field Support EngineerPrimary Skills: Windows ServerRole Description: The Field Support Engineer would need to have at least 3-5+ years of experience. In this role as the Field Support Engineer, you will be responsible for providing ongoing support of first line contacts and resolution for end users via multiple communication methods by leveraging decision making and problem-solving skills, with a high level of customer service. In this role, you will coordinate local and remote support with the Desktop, Network and other IT teams in the assigned coverage area. You must travel to all assigned locations on a regular basis, most often in one s personal vehicle. Duties will include providing preventative maintenance, technology refresh, customer support, hardware reclamation, and "on-call" / emergency support. Excellent customer service including verbal and written communication skills are essential in order to provide world class end user experience.Qualifications: - Bachelor's degree in Computer Science, Information Systems, Computer Engineering, or a related field, and four years of experience in Desktop and Networking support. CCNA (Cisco Certified Network Associate) and CompTIA A+/Net+ certifications preferred. - Experience with scripting languages such as batch, PowerShell, JavaScript and similar, preferred.Essential Skills, Duties & Responsibilities:- Must demonstrate exceptional levels of EQ and Self-awareness- Must have reliable transportation and the ability to travel the local area frequently.Networking Skills: - Ability to troubleshoot networking issues- Ability to listen and follow instructions as provided in documentation or other means.- Provide clear explanation of hardware, and surroundings- Ability to understand spatial awareness, and accurately articulate distances- Ability to use standard networking tools (snips, punch-down crimpers, etc.)- Ability to keep a clean and highly organized workspace at all times.- Understands Network Cat5 Cat6A cabling, and how it is utilized- Understands Telcomm POTS and T1- Understands various Fiber types, and how to work with them- Ability to run cabling, and install network drops.- Administer Cisco Routers, Switches, Wireless Access PointsDesktop Support Skills: - Strong 2nd tier/3rd tier support skills- Expert with Windows 10 troubleshooting- Familiar with Mac OS X- Expert with Office 365 products, including Outlook, Word, Excel, etc.- Browser support, such as Internet Explorer 11/Edge/Chrome- Ability to troubleshoot Scanning and Printing Peripherals, such as MFPs,- Mobile devices (Windows CE, iOS, Android, etc.)- Administer and perform computer and printer technology warranty tasks- Build/Configure/Install workstation and end user device technologiesEngineering Skills: - Must be familiar with scripting, including but not limited to batch, PowerShell, JavaScript, etc.- Perform incident prevention activities by developing/implementing proactive solutions. These solutions may include communications with other teams.- Develop/Implement solutions for End User computing issues while working with Engineering Teams.- Manage and complete special projects with minimal direction within allotted timeframes.- Must be able to analyze and recommend solutions to reported problems.- Familiar with Site Reliability EngineeringEducation: Bachelor s degree in Computer Science, Electrical/Electronic Engineering, Information Technology or another related field or Equivalent. Experience: Minimum 3-5+ yearsRelocation: This position will not cover relocation expensesTravel: Travel expenses are paidLocal Preferred: YesRecruiter Name: Simran WaliaRecruiter Phone: 877-884-8834 (Ext: 2023)Equal Employment OpportunityMinimum Education Required: BachelorYears of Experience Required: 3-5 YearsExpected Travel Time: None - provided by Dice

Keywords: Mastech Digital, Baltimore , Field Support Engineer, Engineering , Joppa, Maryland

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Engineering Jobs


General Engineer (Public Flyer)
Description: DutiesSummaryDo you have a passion for public service The United States Secret Service USSS is looking for you The USSS is a premier law enforcement organization with two 2 critical national security (more...)
Company: US Secret Service
Location: Baltimore
Posted on: 02/25/2020

Info Security Engineer 5
Description: Job Details Company Overview Job Description Important Note: During the application process, ensure your contact information email and phone number is up to date and upload your current resume when (more...)
Company: Wells Fargo
Location: Philadelphia
Posted on: 02/25/2020

Forensic Metallurgical Engineer PE
Description: Forensic Engineer br EFI Global is a full-service engineering, fire investigation, environmental, health and safety, and specialty consulting services firm serving a variety of industries in both the (more...)
Company: EFI Global
Location: Philadelphia
Posted on: 02/25/2020


Data Engineer (Greenbelt,MD)
Description: NGA needs your expertise Seeking an experienced, prior GS-1102 contracting series tradecraft journeymen experienced acquired as either a civilian and /or active duty military to grow the next generation (more...)
Company: National Geospatial-Intelligence Agency (NGA)
Location: Greenbelt
Posted on: 02/25/2020

Engineer
Description: EngineerThe City of Aberdeen, located in Harford County MD, has an opening for
Company: City of Aberdeen/Attn: T. Hartman
Location: Baltimore
Posted on: 02/25/2020

Mechanical Design Engineer
Description: SunIRef:Manu:title Mechanical Design Engineer RMF Engineering, Inc. 14 reviews - Baltimore, MD 21228 RMF Engineering, Inc. 14 reviews Read what people are saying about working here. Description/Job Summary (more...)
Company: RMF Engineering, Inc.
Location: Baltimore
Posted on: 02/25/2020

Sr. Citrix VDI Engineer
Description: Job Description Job : 1050436Senior Citrix VDI Engineer Apex Systems has animmediate need for a Sr. Citrix VDI Engineer in the Baltimore, Maryland area to support one of our larger federal government (more...)
Company: Apex Systems, Inc
Location: Baltimore
Posted on: 02/25/2020

Tractor Trailer Technician
Description: POSITION: Tractor Trailer Technician LOCATION: Baltimore, MD ABOUT PGT TRUCKING: Patrick A. Gallagher founded PGT in 1981 on the principles of quality customer service and personal relationships in the (more...)
Company: PGT Trucking, Inc.
Location: Fork
Posted on: 02/25/2020

Engineer
Description: Required Skills Experience Experience
Company: Synerfac Technical Staffing
Location: Burlington
Posted on: 02/25/2020

Resident Engineer Staff - Secret Clearance - Columbia, MD
Description: Title: Account Manager - Enterprise sales About the Position: Overall objective is to drive sales of Juniper's products, services and solutions direct and through channels. Strong experience in handling (more...)
Company: Juniper
Location: Baltimore
Posted on: 02/25/2020

Log In or Create An Account

Get the latest Maryland jobs by following @recnetMD on Twitter!

Baltimore RSS job feeds