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Network Engineer

Company: Skyline Technology Solutions
Location: Glen Burnie
Posted on: January 16, 2022

Job Description:

The ideal candidate will be responsible for maintaining and intermittently improving our customer network configuration and infrastructure. You will also provide troubleshooting and configuration support by using your strong technical skills in Cisco environment and IP networking.
**This position requires some onsite work, residency in the DMV area required**
ResponsibilitiesManage external customer network infrastructure life cycle

  • Support day-to-day operational needs for customer infrastructure
  • Field dispatches for emergency response and service restoration
  • Facilitate technical support case escalation and resolution
  • Customer documentation updates and management
  • Scope work and create change requests for non-standard work
  • Support Implementation of projects
  • Seek to identify new opportunities to enhance customer infrastructure in ways that demonstrate true value to the customers needs
  • Develop templates for team/customer improvement
  • Perform on-call rotation support for assigned customers
  • Proactively seek to identify, address, and resolve issues that can result in operational impact or failure
  • Evaluate performance of system and supporting processesPrioritization, Planning, and Scheduling
    • Attend the bi-weekly team meeting to ensure that work is laid out and setup for proper execution
    • Work with Project Managers to ensure that deadlines and customer expectations are being metPersonal Growth and Development
      • Maintain/acquire technical industry knowledge and certifications
      • Mentor team members as appropriate
      • Model strategic, continuous learning mindset
      • Facilitate technical interviews for new technical team members as appropriate
      • Expanded skillset in soft skills, leadership, and management through continual personal development

        Qualifications
        • A Bachelors degree in Computer Science or engineering related field
        • Experience working within ITIL framework
        • Project management/technical leadership
        • 7-9 years experience in Information Technology
        • CCNA or equivalent required
        • CCNP or equivalent preferredby Jobble

Keywords: Skyline Technology Solutions, Baltimore , Network Engineer, Engineering , Glen Burnie, Maryland

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