Database Senior Support Engineer - PL/SQL and MS Languages
Company: Oracle
Location: Annapolis
Posted on: March 21, 2023
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Job Description:
Job Description
As a member of the Support organization, your focus is to deliver
post-sales support and solutions to the Oracle customer base while
serving as an advocate for customer needs. This involves resolving
post-sales non-technical customer inquiries via phone and
electronic means, as well as, technical questions regarding the use
of and troubleshooting for our Electronic Support Services. A
primary point of contact for customers, you are responsible for
facilitating customer relationships with Support and providing
advice and assistance to internal Oracle employees on diverse
customer situations and escalated issues.
As a Sr. Support Engineer, you will be the technical interface to
customers, Original Equipment Manufacturers (OEMs) and Value-Added
Resellers (VARs) for resolution of problems related to the
installation, recommended maintenance and use of Oracle products.
Have an understanding of all Oracle products in their competencies
and in-depth knowledge of several products and/or platforms. Also,
you should be highly experienced in multiple platforms and be able
to complete assigned duties with minimal direction from management.
In this position, you will routinely act independently while
researching and developing solutions to customer issues.
Job duties are varied and complex utilizing independent judgment.
May have project lead role. 4 years experience with Core products
or five years experience with Applications products and have a
technical degree i.e., BS Computer Science/Management Information
Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA
OR (for Applications) proven professional/ technical experience,
i.e., demonstrating an understanding of Applications at a
functional and technical level (preferably Oracle)
Responsibilities
As a member of support organization, the job focus is to deliver
high quality customer service to the Oracle customer base while
serving as an advocate for customer needs. The job profile involves
resolving technical issues mostly raised by customers through the
customer portal. The job responsibility includes and may not be
limited to:
Owning and resolving problems and managing customer expectations
throughout the Service Request lifecycle in accordance with global
standards
Working towards, adopting and contributing to new processes and
tools (diagnostic methodology, health checks, scripting tools,
etc.)
Contributing to Knowledge Management content creation and
maintenance
Working with development on product improvement programs (testing,
SRP, BETA programs etc.) as required
Operating within Oracle business processes and procedures
Respond and resolve customer issues within Key Performance
Indicator targets
Maintaining product expertise within the team
Maintain an up-to-date and in-depth knowledge of new products
released in the market for supported product
Participate in weekend rotations and shifts
Work with development specialist in order to fix code issues
Interact with experienced database specialists from various
business areas
Be up to date with the latest system configurations and product
releases
Qualifications
5 + years of experience w/ C#, VB.NET, & VC++ Proven professional
and technical experience with Oracle database technologies
Excellent communication skills are required.
Proficiency in English language both verbal and written is a
must.
BS in Computer Science/Management Information Systems/Science/
Engineering/Math/Physics/Chemistry with at least 3.0 GPA.
Technical Skills
In-depth knowledge and working experience in Microsoft
Technologies:
C#, Visual Studio, Coding in C and C++ using above interfaces
.Net Coding and Windows Debugging.
Drivers like ODBC, OLEDB and ODP.NET
Some experience in:
PL/SQL Programming and Concepts, SQL Query writing, RDBMS
Concepts
System Packages like UTL_FILE, UTL_HTTP, etc.
Following technical skills are a plus
Precompilers - ProC and ProCOBOL
OCI - Oracle Call Interface
Operating System concepts
Working knowledge of Oracle cloud or any other leading cloud
technologies preferred.
Windows Admin including Middle tier environments.
Disclaimer:
Certain US customer or client-facing roles may be required to
comply with applicable requirements, such as immunization and
occupational health mandates.
Range and benefit information provided in this posting are specific
to the stated location(s)
California Pay Range: from $33.46 to $65.10 per hour; from $69,600
to $135,400 per annum. May be eligible for equity.
Colorado Pay Range: from $25.87 to $58.61 per hour; from $53,800 to
$121,900 per annum. May be eligible for equity.
New York City Pay Range: from $31.59 to $61.88 per hour; from
$65,700 to $128,700 per annum. May be eligible for equity.
Washington Pay Range: from $30.19 to $61.88 per hour; from $62,800
to $128,700 per annum. May be eligible for equity.
Oracle maintains broad salary ranges for its roles in order to
account for variations in knowledge, skills, experience and market
conditions, as well as reflect Oracle's differing products,
industries and lines of business.
Candidates are typically placed into the range based on the
preceding factors as well as internal peer equity.
Oracle offers a comprehensive benefits package which includes the
following:
Medical, dental, and vision insurance, including expert medical
opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Flexible paid time off (unlimited or accrued vacation and sick
leave)
Paid parental leave
Employee Stock Purchase Plan
Adoption assistance
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
About Us
An Oracle career can span industries, roles, Countries and
cultures, giving you the opportunity to flourish in new roles and
innovate, while blending work life in. Oracle has thrived through
40+ years of change by innovating and operating with integrity
while delivering for the top companies in almost every
industry.
In order to nurture the talent that makes this happen, we are
committed to an inclusive culture that celebrates and values
diverse insights and perspectives, a workforce that inspires
thought leadership and innovation.
Oracle offers a highly competitive suite of Employee Benefits
designed on the principles of parity, consistency, and
affordability. The overall package includes certain core elements
such as Medical, Life Insurance, access to Retirement Planning, and
much more. We also encourage our employees to engage in the culture
of giving back to the communities where we live and do
business.
At Oracle, we believe that innovation starts with diversity and
inclusion and to create the future we need talent from various
backgrounds, perspectives, and abilities. We ensure that
individuals with disabilities are provided reasonable accommodation
to successfully participate in the job application, interview
process, and in potential roles. to perform crucial job
functions.
That's why we're committed to creating a workforce where all
individuals can do their best work. It's when everyone's voice is
heard and valued that we're inspired to go beyond what's been done
before.
Oracle is an Equal Employment Opportunity Employer ***** . All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, national origin,
sexual orientation, gender identity, disability and protected
veterans' status, or any other characteristic protected by law.
Oracle will consider for employment qualified applicants with
arrest and conviction records pursuant to applicable law.
*** Which includes being a United States Affirmative Action
Employer**
Keywords: Oracle, Baltimore , Database Senior Support Engineer - PL/SQL and MS Languages, Engineering , Annapolis, Maryland
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