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Database Senior Support Engineer - PL/SQL and MS Languages

Company: Oracle
Location: Annapolis
Posted on: March 21, 2023

Job Description:

Job Description
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.
Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)
As a member of support organization, the job focus is to deliver high quality customer service to the Oracle customer base while serving as an advocate for customer needs. The job profile involves resolving technical issues mostly raised by customers through the customer portal. The job responsibility includes and may not be limited to:

  • Owning and resolving problems and managing customer expectations throughout the Service Request lifecycle in accordance with global standards

  • Working towards, adopting and contributing to new processes and tools (diagnostic methodology, health checks, scripting tools, etc.)

  • Contributing to Knowledge Management content creation and maintenance

  • Working with development on product improvement programs (testing, SRP, BETA programs etc.) as required

  • Operating within Oracle business processes and procedures

  • Respond and resolve customer issues within Key Performance Indicator targets

  • Maintaining product expertise within the team

  • Maintain an up-to-date and in-depth knowledge of new products released in the market for supported product

  • Participate in weekend rotations and shifts

  • Work with development specialist in order to fix code issues

  • Interact with experienced database specialists from various business areas

  • Be up to date with the latest system configurations and product releases


    • 5 + years of experience w/ C#, VB.NET, & VC++ Proven professional and technical experience with Oracle database technologies

    • Excellent communication skills are required.

    • Proficiency in English language both verbal and written is a must.

    • BS in Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with at least 3.0 GPA.

      Technical Skills
      In-depth knowledge and working experience in Microsoft Technologies:

      • C#, Visual Studio, Coding in C and C++ using above interfaces

      • .Net Coding and Windows Debugging.

      • Drivers like ODBC, OLEDB and ODP.NET

        Some experience in:

        • PL/SQL Programming and Concepts, SQL Query writing, RDBMS Concepts

        • System Packages like UTL_FILE, UTL_HTTP, etc.

          Following technical skills are a plus

          • Precompilers - ProC and ProCOBOL

          • OCI - Oracle Call Interface

          • Operating System concepts

          • Working knowledge of Oracle cloud or any other leading cloud technologies preferred.

          • Windows Admin including Middle tier environments.

            Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
            Range and benefit information provided in this posting are specific to the stated location(s)
            California Pay Range: from $33.46 to $65.10 per hour; from $69,600 to $135,400 per annum. May be eligible for equity.
            Colorado Pay Range: from $25.87 to $58.61 per hour; from $53,800 to $121,900 per annum. May be eligible for equity.
            New York City Pay Range: from $31.59 to $61.88 per hour; from $65,700 to $128,700 per annum. May be eligible for equity.
            Washington Pay Range: from $30.19 to $61.88 per hour; from $62,800 to $128,700 per annum. May be eligible for equity.
            Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, as well as reflect Oracle's differing products, industries and lines of business.
            Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
            Oracle offers a comprehensive benefits package which includes the following:

          • Medical, dental, and vision insurance, including expert medical opinion

          • Short term disability and long term disability

          • Life insurance and AD&D

          • Supplemental life insurance (Employee/Spouse/Child)

          • Health care and dependent care Flexible Spending Accounts

          • Pre-tax commuter and parking benefits

          • 401(k) Savings and Investment Plan with company match

          • Flexible paid time off (unlimited or accrued vacation and sick leave)

          • Paid parental leave

          • Employee Stock Purchase Plan

          • Adoption assistance

          • Financial planning and group legal

          • Voluntary benefits including auto, homeowner and pet insurance

            About Us
            An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.
            In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.
            Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.
            At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.
            That's why we're committed to creating a workforce where all individuals can do their best work. It's when everyone's voice is heard and valued that we're inspired to go beyond what's been done before.
            Oracle is an Equal Employment Opportunity Employer ***** . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
            *** Which includes being a United States Affirmative Action Employer**

Keywords: Oracle, Baltimore , Database Senior Support Engineer - PL/SQL and MS Languages, Engineering , Annapolis, Maryland

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