Senior Incident Engineer - Hawaii

Company: VirtualVocations
Location: Baltimore
Posted on: September 3, 2024

Job Description:

A company is looking for a Senior Problem, Incident and Event Management Engineer.

Key Responsibilities:

Drive technical support teams to recover services during periods of service disruption or outages
Establish policies, processes, and systems for quality incident management
Monitor trends in incidents and issues, influencing department strategy

Required Qualifications:

Ability to work nontraditional schedule
3-5 years of ITSM experience with Major Incident Management
Deep understanding of ITSM practices
Experience working with cross-functional IT teams
Proficiency in Microsoft tools and collaborative apps

Keywords: VirtualVocations, Baltimore , Senior Incident Engineer - Hawaii, Engineering , Baltimore, Maryland

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