End User Experience Engineer - TS/SCI w/Poly

Company: General Dynamics Information Technology
Location: Savage
Posted on: September 28, 2024

Job Description:

Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret SCI Polygraph Clearance Level Must Be Able to Obtain: Top Secret SCI Polygraph Suitability: Public Trust/Other Required: Job Family: Systems Engineering Job Qualifications: Skills: End User Experience, Teamwork, User Experience (UX) Certifications: CompTIA Network - Comp Tia Security Certification Experience: 8 years of related experience US Citizenship Required: Yes Job Description: End User Experience Engineer We are seeking a proactive and experienced End User Experience Engineer to spearhead the implementation and deployment of the 1E application across our entire end user environment. This role will focus on assessing and enhancing customer end user experiences, driving continual user performance improvements, and ensuring compliance efforts are met effectively. Deliver simple solutions to complex problems as a End User Experience Engineer at GDIT. Here, you---ll tailor cutting-edge solutions to the unique requirements of our clients. With a career in application development, you---ll make the end user---s experience your priority and we---ll make your career growth ours. At GDIT, people are our differentiator. As a End User Experience Engineer you will help ensure today is safe and tomorrow is smarter. Our work depends on Systems Engineer Advisor joining our team. HOW A END USER EXPERIENCE ENGINEER WILL MAKE AN IMPACT --- Lead the implementation and deployment of the 1E application across the organization's end user environment. --- Assess and monitor customer end user experiences using 1E to identify areas for improvement and optimize performance. --- Collaborate with IT teams and stakeholders to integrate 1E with existing Splunk and SCCM environments, leveraging synergies to maximize operational efficiency. --- Develop and implement strategies for continual service improvement and security enhancement initiatives. --- Utilize analytical tools and metrics to measure and report on end user experience, performance, and compliance metrics. --- Provide technical expertise and support for troubleshooting and resolving issues related to 1E, Splunk, and SCCM environments. --- Ensure compliance with IT policies, procedures, and regulatory requirements. --- Conduct training sessions and create documentation to educate end users and IT teams on using 1E effectively. --- Stay current with industry trends and emerging technologies in end user experience management and IT operations. --- Leverage Splunk and SCCM tools where 1E cannot perform to support complete tools cohesion from a program perspective. --- Utilize Splunk and SCCM tools in areas where 1E is not applicable to ensure comprehensive tool integration from a programmatic standpoint. --- Continuously assess end user performance through thorough analysis to identify reasons for underperformance, collaborating with service owners to develop improvement strategies and plans. WHAT YOU---LL NEED TO SUCCEED: --- Education: Bachelor of Arts/Bachelor of Science --- Required Experience: 8 years of related experience --- Required Technical Skills: Proven experience as an End User Experience Management Lead or similar role, with expertise in deploying and managing the 1E application. --- Security Clearance Level: TS/SCI w/Poly --- Required Skills and Abilities: Proficiency in using analytical tools and metrics to drive performance improvements and security enhancements. Ability to think innovatively and strategically to enable continual service improvement and optimize end user experiences. --- Preferred Skills: Strong understanding of IT operations, including experience with Splunk and SCCM environments. Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. Strong problem-solving skills and the ability to troubleshoot complex technical issues. --- Location: On Site --- US Citizenship Required GDIT IS YOUR PLACE: --- 401K with company match --- Comprehensive health and wellness packages --- Internal mobility team dedicated to helping you own your career --- Professional growth opportunities including paid education and certifications --- Cutting-edge technology you can learn from GREENWAY The likely salary range for this position is $116,979 - $155,250. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: Less than 10% T elecommuting Options: Onsite Work Location: USA MD Annapolis Junction Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation---s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Keywords: General Dynamics Information Technology, Baltimore , End User Experience Engineer - TS/SCI w/Poly, Engineering , Savage, Maryland