BaltimoreRecruiter Since 2001
the smart solution for Baltimore jobs

Intake Manager

Company: Kolmac Outpatient Recovery Centers
Location: Burtonsville
Posted on: February 15, 2020

Job Description:

A. -TITLE: -Intake Manager B. - -JOB RELATIONSHIPS 1. - - -Supervised by the Chief Financial Officer. 2. - - -Positions supervised: -Intake Specialist(s). C. - -JOB FUNCTIONS 1. - - -Working supervisor, responsible for the day-to-day management of a team of Intake specialists, who schedule appointments for callers seeking treatment for substance use disorders. 2. - - -Reviews and analyzes data reports on established metrics to continuously improve the Intake process. 3. - - -Responsible for call monitoring and training of Intake specialists to assure that Intake staff meet and exceed performance goals related to scheduling Intake appointments. 4. - - -Demonstrates capacity for team building and effective engagement with staff to promote a healthy work environment. 5. - - -Prepares and submits monthly reports on Intake metrics 6. - - -Identifies continuous improvement opportunities to patient Intake experience and effective conversion of calls to scheduled Intake appointments and proposes changes to processes/call format based on research. D. -EDUCATION, TRAINING, AND EXPERIENCE 1. - - -Bachelor degree preferred 2. - - -General knowledge of call center management 3. - - -At least two years supervisory experience 4. - - -Demonstrates superior customer service skills and attitude. 5. - - -Computer, and Microsoft Office software proficiency and knowledge of other office software and equipment. 6. - - -Proficient in call-center tracking software and metrics; able to create and run reports by multiple parameters to regularly identify performance improvement opportunities for the Intake department. 7. - - -Previous experience working in a health-related facility, preferably with substance use treatment experience.

Keywords: Kolmac Outpatient Recovery Centers, Baltimore , Intake Manager, Executive , Burtonsville, Maryland

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Executive Jobs


Manager of Proposal Production (Security Clearance Required)
Description: REQ: RQ47275Travel Required: Less than 10 We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is (more...)
Company: General Dynamics IT
Location: Chantilly
Posted on: 02/29/2020

IT Program Manager (Security Clearance Required)
Description: TS/Deadline for resume Submission:2/25/20 12:00 AMThe Client tackles complex mission challenges across the digital landscape. It applies Staff technologist, modern cloud based technologies, and agile (more...)
Company: Avid Technology Professionals, LLC
Location: Chantilly
Posted on: 02/29/2020

Systems Engineering Senior Manager (Security Clearance Required)
Description: Business Group Highlights Intelligence The Intelligence group provides high-end systems engineering and integration products and services, data analytics and software development to national and military (more...)
Company: Perspecta
Location: Chantilly
Posted on: 02/29/2020


Vice President, Air Force and Navy Missions (Security Clearance required)
Description: Responsibilities Perspecta is searching for a Vice President of Air Force and Navy Missions to direct and drive business results for programs supporting the Air Force and select Navy PEOs. Responsibilities: (more...)
Company: Perspecta
Location: Chantilly
Posted on: 02/29/2020

Clinical Director
Description: Position Overview br br The Clinical Director of Nursing is responsible and accountable for the planning, organizing, directing and evaluating nursing services of nursing location non-PDHC offices (more...)
Company: Aveanna Healthcare
Location: Lancaster
Posted on: 02/29/2020

Long-Term Services & Support Utilization Management Technician
Description: Your career starts now. We're looking for the next generation of health care leaders. At AmeriHealth Caritas, we're passionate about helping people get care, stay well and build healthy communities. As (more...)
Company: AmeriHealth
Location: Harrisburg
Posted on: 02/29/2020

Account Director (Security Clearance Required)
Description: Responsibilities The individual selected will provide support across the operating Segment to include assisting with the overall new business planning and execution of the Segment as well as business (more...)
Company: Perspecta
Location: Chantilly
Posted on: 02/29/2020

Senior Infrastructure Project Manager
Description: Senior Infrastructure Project ManagerHarrisburg, PA6 Months Right to HirePhone/Video InterviewThe Senior Project Manager leads the efforts of cross-functional project teams and is responsible for the (more...)
Company: Infolob Solutions Inc
Location: Harrisburg
Posted on: 02/29/2020

Architect - Enterprise IT Knowledge Management - REMOTE
Description: Essential Duties and Responsibilities:Responsible for recommending and developing technical architectures, tools and processes that support the automation of environment management, build, testing, deployment (more...)
Company: MAXIMUS, Inc.
Location: Reston
Posted on: 02/29/2020

Software Configuration Manager
Description: RESPONSIBILITIES:Kforce has a client in search of a Software Configuration Manager in Sterling, VA.Key Tasks: Developing and maintaining SCM plans, procedures and estimates Developing and documenting (more...)
Company: Kforce Technology Staffing
Location: Sterling
Posted on: 02/29/2020

Log In or Create An Account

Get the latest Maryland jobs by following @recnetMD on Twitter!

Baltimore RSS job feeds