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Intake Manager

Company: Kolmac Outpatient Recovery Centers
Location: Burtonsville
Posted on: February 15, 2020

Job Description:

A. -TITLE: -Intake Manager B. - -JOB RELATIONSHIPS 1. - - -Supervised by the Chief Financial Officer. 2. - - -Positions supervised: -Intake Specialist(s). C. - -JOB FUNCTIONS 1. - - -Working supervisor, responsible for the day-to-day management of a team of Intake specialists, who schedule appointments for callers seeking treatment for substance use disorders. 2. - - -Reviews and analyzes data reports on established metrics to continuously improve the Intake process. 3. - - -Responsible for call monitoring and training of Intake specialists to assure that Intake staff meet and exceed performance goals related to scheduling Intake appointments. 4. - - -Demonstrates capacity for team building and effective engagement with staff to promote a healthy work environment. 5. - - -Prepares and submits monthly reports on Intake metrics 6. - - -Identifies continuous improvement opportunities to patient Intake experience and effective conversion of calls to scheduled Intake appointments and proposes changes to processes/call format based on research. D. -EDUCATION, TRAINING, AND EXPERIENCE 1. - - -Bachelor degree preferred 2. - - -General knowledge of call center management 3. - - -At least two years supervisory experience 4. - - -Demonstrates superior customer service skills and attitude. 5. - - -Computer, and Microsoft Office software proficiency and knowledge of other office software and equipment. 6. - - -Proficient in call-center tracking software and metrics; able to create and run reports by multiple parameters to regularly identify performance improvement opportunities for the Intake department. 7. - - -Previous experience working in a health-related facility, preferably with substance use treatment experience.

Keywords: Kolmac Outpatient Recovery Centers, Baltimore , Intake Manager, Executive , Burtonsville, Maryland

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