Events Manager - Key Bridge Marriott (18002URI)
Company: Marriott International
Location: Baltimore
Posted on: January 15, 2021
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Job Description:
Heres To Your Journey with Marriott Hotels Resorts Suites
Marriott International portfolio of brands includes both JW
Marriott and Marriott Hotels. Marriott Hotels, Marriott
Internationals flagship brand with more than 500 global locations,
is advancing the art of hosting so that our guests can travel
brilliantly. As a host with Marriott Hotels, you will help keep
this promise by delivering premium choices, sophisticated style,
and well-crafted details. With your skills and imagination,
together we will innovate and reinvent the future of travel. JW
Marriott is part of Marriott International's luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our
associates come first. Because if youre happy, our guests will be
happy. Its as simple as that. Our hotels offer a work experience
unlike any other, where youll be part of a community and enjoy a
true camaraderie with a diverse group of co-workers. JW creates
opportunities for training, development, recognition and most
importantly, a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the
way we take care of our associates. Thats The JW Treatment. The Key
Bridge Marriott located at 1401 Lee Highway, Arlington, VA 22209 is
currently hiring a Events Manager. Responsibilities include:
Responsible for preparing all event documentation and coordinates
with Sales, property departments and customer to ensure consistent,
high level service throughout pre-event, event and post-event
phases of property events. This position primarily handles events
of average complexity. Ensures their property events have a
seamless turnover from sales to service back to sales. Recognizes
opportunities to maximize revenue opportunities by up-selling and
offering enhancements to create outstanding events. CANDIDATE
PROFILE Education and Experience High school diploma or GED;
experienced (1 2 years of experience) in the event management or
related professional area. OR 2-year degree from an accredited
university in Hotel and Restaurant Management, Hospitality,
Business Administration, or related major; at least 1 year
experience in the event management or related professional area
required. CORE WORK ACTIVITIES Managing Event Logistics and
Operations Ensures that events progress seamlessly by following
established procedures, collaborating with other employees, and
ensuring accuracy. Greets customer during the event phase and
hands-off to the Event Operations team for the execution of
details. Adheres to all standards, policies, and procedures.
Ensures billing accuracy and conducts bill reviews with the clients
prior to processing the final bill. Manages group room blocks and
meeting space for average to large-sized assigned groups.
Identifies operational challenges associated with his/her group and
determines how to best work with the property staff and customer to
solve these challenges\ and/or develop alternative solutions. Uses
his/her judgment to integrate current trends in event management
and event design. Acts as liaison between field sales person and
customer throughout the event process (pre-event, event,
post-event). Participates in customer site inspections and assists
with the sales process as necessary. Performs other duties as
assigned to meet business needs. Solicits feedback from the
property departments to identify areas for improvement to enhance
the Event Planners experience. Ensuring and Providing Exceptional
Customer Service Delivers excellent customer service throughout the
customer experience and encourages the same from other employees.
Empowers employees to provide excellent customer service. Sets a
positive example for guest relations. Coordinates and communicates
event details both verbally and in writing to the customer and
property operations. Makes presence known to customer at all times
during this process. Oversees his/her customer experiences from
file turnover through the post event phase until turnover back to
sales. Follows up with customer post-event. Responds to and handles
guest problems and complaints. Uses personal judgment and expertise
to enhance the customer experience. Stays available to solve
problems and/or suggest alternatives to previous arrangements.
Works to continually improve customer service by integrating
obtained feedback and personal judgment into action plans.
Emphasizes guest satisfaction during all departmental meetings and
focuses on continuous improvement. Interacts with guests to obtain
feedback on product quality and service levels. Ensures hourly
employees understand expectations and parameters for event
activities. Leading Event Management Teams Conducts formal pre- and
post-event meetings as required to review/communicate group needs
and feedback. Leads formal pre-event and post-event meetings for
average to large-sized assigned groups. Facilitates various
meetings as he/she perceives necessary (Banquet Event Order
meeting, block review, etc). Supporting and Coordinating with the
Sales and Marketing Function Assists in the sales process and
revenue forecasting for customer groups. Up-sells products and
services throughout the event process. Forecasts group sleeping
rooms and event revenue (catering and audio visual) for his/her
groups. Conducting Human Resources Activities Reviews comment cards
and guest satisfaction results with employees. Observes service
behaviors of employees and provides feedback to individuals and/or
managers. Assists in the development and implementation of
corrective action plans. Take initiative to use his/her experience
to improve service performance according to his/her evaluation of
the issue and resolution. Works with the property staff and
customers to address operational challenges associated with his/her
group. Performs other duties as assigned to meet business needs.
MANAGEMENT COMPTENCIES Leadership Adaptability- Maintains
performance level under pressure or when experiencing changes or
challenges in the workplace. Communication - Conveys information
and ideas to others in a convincing and engaging manner through a
variety of methods. Problem Solving and Decision Making- Identifies
and understands issues, problems, and opportunities; obtains and
compares information from different sources to draw conclusions,
develop and evaluate alternatives and solutions, solve problems,
and choose a course of action. Professional Demeanor - Exhibits
behavioral styles that convey confidence and command respect from
others; makes a good first impression and represents the company in
alignment with its values. Managing Execution Building and
Contributing to Teams- Actively participates as a member of a team
to move the team toward the completion of goals. Driving for
Results- Sets high standards of performance for self and/or others;
assumes responsibility for work objectives; initiates, focuses, and
monitors the efforts of self and/or others toward the
accomplishment goals; proactively takes action and goes beyond what
is required. Planning and Organizing - Gathers information and
resources required to set a plan of action for self and/or others;
prioritizes and arranges work requirements to accomplish goals and
ensure work is completed. Building Relationships Coworker
Relationships- Interacts with others in a way that builds openness,
trust, and confidence in the pursuit of organizational goals and
lasting relationships. Customer Relationships - Develops and
sustains relationships based on an understanding of customer needs
and actions consistent with the companys service standards. Global
Mindset - Supports employees and business partners with diverse
styles, abilities, motivations, and/or cultural perspectives;
utilizes differences to drive innovation, engagement and enhance
business results; and ensures employees are given the opportunity
to contribute to their full potential. Generating Talent and
Organizational Capability Organizational Capability - Evaluates and
adapts the structure of own assignments and suggests improvements
to work processes to best fit the needs and/or support the goals of
an organizational unit. Talent Management - Provides support and
feedback to help individuals develop and strengthen skills and
abilities needed to accomplish work objectives. Learning and
Applying Professional Expertise Applied Learning - Seeks and makes
the most of learning opportunities to improve performance of self
and/or others. Business Acumen- Understands and utilizes business
information to manage everyday operations. Technical Acumen-
Understands and utilizes professional skills and knowledge in a
specific functional area to conduct. oEvent Planning- The ability
to connect with customers, detail events, upsell products and
services, manage multiple customers at a given time, be detailed
orientated, understand and have a working knowledge of catering and
event management systems. oEvent Services- Have a working knowledge
of standards and procedures for proper meeting room and table
set-ups, various meeting room and table configurations and the
set-up of staging and dance flooring. Basic Competencies-
Fundamental competencies required for accomplishing basic work
activities. oBasic Computer Skills- Uses basic computer hardware
and software (e.g., personal computers, word processing software,
Internet browsers, etc.). oMathematical Reasoning- Demonstrates
ability to add, subtract, multiply, or divide quickly, correctly,
and in a way that allows one to solve work-related issues. oOral
Comprehension- Demonstrates ability to listen to and understand
information and ideas presented through spoken words and sentences.
oReading Comprehension - Demonstrates understanding of written
sentences and paragraphs in work-related documents. oWriting -
Communicates effectively in writing as appropriate for the needs of
the audience. To apply now, go to:
https://jobs.marriott.com/marriott/jobs/18002URI?%3Flang=en-us
Marriott International is consistently recognized as an employer of
choice globally by FORTUNE magazine, DiversityInc and Great Places
to Work Institute, among others. Visit www.marriott.com/careers to
learn more about our workplace culture and career opportunities.
Chat, engage and follow us on social media.
https://www.facebook.com/marriottjobsandcareers
http://www.twitter.com/marriottcareers
http://www.linkedin.com/company/marriott-international
http://www.instagram.com/marriottcareers @lifeatmarriott on
Snapchat So, we ask, where will your journey take you? Marriott
International is an equal opportunity employer committed to hiring
a diverse workforce and sustaining an inclusive culture. Marriott
International does not discriminate on the basis of disability,
veteran status or any other basis protected under federal, state or
local laws.
Keywords: Marriott International, Baltimore , Events Manager - Key Bridge Marriott (18002URI), Executive , Baltimore, Maryland
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