Application Manager

Company: Pandora
Location: Columbia
Posted on: January 15, 2021

Job Description:

The Operations Applications Manager is part of Application Maintenance & Support team and ensures high quality operational systems support to Pandora business functions.The Retail Applications Manager is part of Application Maintenance & Support team and ensures high quality operational systems support to Pandora business functions.He/ she is responsible for the IT support model and ensuring operational system availability for the assigned applications, to ensure transition from ---Build--- to ---Run--- and support one or more related to other Applications, and to engage with end users and vendors to manage the processes in the resolution of incidents.
Essential Functions:

• Manage the maintenance and support related to the application---s upcoming developments, upgrades and/or minor enhancements
• Providing application management services on your assigned business applications - from 1st level to 3rd level support, maintenance, and gatekeeper on the handover of the development, upgrades or changes to operations
• Close cooperation with Pandora IT colleagues and suppliers on the deliveries to the business
• Working closely with all business and IT stakeholders in driving continual service improvements of the AMS processes.
• Ensure that when Projects are delivered to Operations, the process is smooth, trouble-free and done at an agreed and acceptable level of quality
• Work closely with projects and business implementation teams to ensure smooth implementation and rollout of the systems
• Monitor SLA adherence for a few selected suppliers providing support
• Project management of smaller projects and participation in larger projects
• Process optimization and systems documentation
• Being part of the Application Management team and acting as backup for your colleagues
  Something About You:
  • Bachelors degree in IT or related field
  • Minimum 3+ years of experience working as Application Manager and preferable in an international environment
  • Must have ITIL V3 Foundation Certificate
  • Experience working with service desk services and other 3rd party vendors providing support services
  • Experience with supporting Applications within business functional area
  • Project coordination or management skills at a level to smoothly interact in the IT projects
  • Demonstrate the ability to independently determine approach to work, and provide a detailed review of completed work for accuracy and efficiency
  • A dynamic profile with a result-oriented approach to work and an ability to motivate others to deliver results
  • Strategic and critical thinking skills
  • Flexibility and ability to effectively handle multiple priorities and assignments
  • Problem-solving skills : Diagnostics and problem-solving skills to achieve optimal performance
  • Business acumen with well-developed in presentation and facilitation skills
  • Good interpersonal skills, with a focus on rapport-building, listening, and questioning skills
  • An international mindset
    Travel Required: up to 15%
    If you are interested in this position, please send your resume to PandoraUSCareers@pandora.net
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Keywords: Pandora, Baltimore , Application Manager, Executive , Columbia, Maryland