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Director of Operations

Company: Montage International
Location: Baltimore
Posted on: April 10, 2021

Job Description:

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application. SUMMARY The Director of Operations is responsible for the management of the Hotel operations with emphasis on Food and Beverage, Rooms,--Sales & Marketing, Security and Engineering. Directs, implements, and maintains a service and management philosophy which serves as a guide to all staff.--This position must have experience creating and implementing critical paths for all--the above operations, including budgets, operating standards, job descriptions and training manuals.--The successful candidate will have impeccable professional references for exceptional leadership and communication skills, cutting edge technical food & beverage knowledge for operating a high end hotel. ESSENTIAL FUNCTIONS Job duties include, although are not limited to:

  • Responsible for the selection, training and development of key leadership personnel within the division and its departments. Able to exercise personnel action discretion within Montage's policies. Oversee divisional matters as they relate to federal, state and local employment and civil rights laws.
  • Interact positively with guests promoting hotel facilities and services. Resolve problems to the satisfaction of involved parties. Maintain communication with all departments to ensure guest service needs are met.
  • Constantly monitor Hotel staff performance in all phases of service and job functions, ensuring that all procedures are carried out to department standards; rectify and deficiencies with respective personnel.
  • Inspect all aspects of the operations supervised, ensuring compliance with standards of cleanliness and order. Direct respective personnel to rectify deficiencies.
  • Maintain profitability of each division to support overall hotel operation. Control payroll and operating costs (minimizing loss and misuse). Evaluate cost effectiveness of all aspects of operation. Develop and implement cost saving and profit enhancing measures.
  • Provide direct support, oversight, and leadership with regard to entertainment, event activation, and programming from concept development to integration and implementation structure; including social and community outreach, and strategic partnerships. QUALIFICATIONS
    • Bachelor's Degree Preferred.
    • A minimum of five years of management experience of high end restaurant's and/or hotels.
    • A minimum of five years' experience as a department head or senior leadership position at an ultra-luxury level operation.
    • At least three years' experience in an executive level food & beverage and multi-unit position.
    • Ideal candidate will have occupied a similar or higher position for one to two years.
    • Must be able to speak, read, write and understand the primary language(s) used in the workplace.
    • Requires good communication skills, both verbal and written.
    • Ability to supervise subordinate staff, including, but not limited to, assignment of duties, evaluating service, and taking disciplinary action when necessary.
    • Ability to prepare and analyze data, figures and transcriptions prepared on and generated by computer.
    • Must possess moderate computer skills.
    • Budgetary analysis capabilities required. --PHYSICAL REQUIREMENTS Most work tasks are performed indoors. Position requires walking and giving direction most of the working day. Must be able to exert well-paced ability to maneuver between functions occurring simultaneously. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Must be able to lift trays of food or food items weighing up to 30 lbs. frequently. Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally. In the United States we are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. At Montage Hotels & Resorts and Pendry Hotels, we're committed to delivering extraordinary, personalized and authentic experiences. How we get there is by empowering our associates to think creatively. Grow their talents. Encourage them to have fun. And allow them to follow their passion in creating moments guests will long remember.At Montage and Pendry, opportunities for career growth are bountiful, and training programs are open to those seeking advancement. We encourage all of our associates to continuously learn and grow. Working at Montage and Pendry is more than a job; it's a way of life.--

Keywords: Montage International, Baltimore , Director of Operations, Executive , Baltimore, Maryland

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