Director of Clinical Services

Company: FEI Systems
Location: Columbia
Posted on: April 10, 2021

Job Description:

For 20 years, FEI Systems has been a proven provider of health information technology solutions for Federal, State, and local governments and now, Managed Care Organizations. Our Long-Term Services and Supports solution Carity provides an integrated platform for application and eligibility determinations across Medicaid waiver and incentive programs. FEI's CareVisit enables State agencies, Managed Care Organizations, and case managers to monitor the delivery of in-home community-based services. Our Web Infrastructure for Treatment Services (WITS) solution tracks behavioral health services, allowing agencies and providers to securely administer and share client treatment information. In addition, FEI provides a wealth of information technology services to Federal Government agencies, from requirements gathering and application development through independent testing, help desk services, and maintenance.At FEI Systems, we recognize that our employees are an important part of our success. We promote a team environment where all employees have the opportunity to achieve professional and personal success. Currently FEI is looking for highly skilled, self-motivated and creative individuals to join our talented team of experts. FEI is an equal opportunity employer that believes in growing and promoting a diverse work force. Our employee compensation and benefits package is competitive within the industry and is designed to help employees meet varying needs throughout their careers and lives. If you're looking for a rewarding work environment that will challenge your mind and expand your horizons, then joining the FEI team may be right for you.Job Summary:The Director of Clinical Services will have demonstrable experience as a case/care and utilization management SME in the Medicaid/Medicare space, with specific experience with Medicaid Waiver populations. This position will support our delivery and business development teams.Job Duties:

• Serves as a clinical subject matter expert with existing client accounts
• Helps drive strategic product / solution development initiatives focused on enterprise care / case management offerings
• Supports additional strategic initiatives to extend FEI's care / case management solutions into the integrated care market
• Contributes to FEI's strategy to advance product innovations focused on population health management, Whole Person Care (WPC) and Social Determinants of Health (SDOH), with the overall goal of improving health outcomes for individuals served by our solutions
• Supports the delivery team by participating in client discussions, requirements analysis, design, testing and demonstrations
• Interacts with business users to understand new business requirements and enhancement requests
• Interacts with Systems teams during the software build and/or configuration process and testing process.
• Applies clinical knowledge to integrate business requirements into workflows, creating efficiencies in the work process for care managers
• Assists in supporting implementations and releases.
• Serves a liaison role between client users and internal IT groups
• Serves as a skilled clinical resource in support of non-clinical team members
• Assists in user manual updates
• Demonstrates new functionality to client users
• Supports the training process by assisting with training content creation
• Creates use case demo scenarios/scripts for our technology
• Actively participates in the sales process by preparing for and participating in prospective client discussions, demonstrations, orals, contract negotiations
• Creates white papers; conduct webinars
• Participates as a key member of our capture/proposal team to win new business
• Continually improves domain knowledge, maintaining a thorough and comprehensive understanding of regulations, policies and procedures related to Government Healthcare and MCO'sJob Requirements
  • Thorough and broad understanding of Care Management Workflows and Medicaid/Medicare expert level knowledge
  • Demonstrated knowledge and experience working with, or contributing to the development of, Enterprise Case Management (ECM), Integrated Care Management (ICM), SDOH, and/or WPC-centric applications
  • Experience collaborating with product development teams to contribute to the requirements, design and testing of clinical and care-focused features of the overall solution
  • Active RN license required, advanced certification preferred
  • Highly adaptable work style; will be amenable to operating under stated guidelines and standards
  • Possesses senior level functional knowledge of care management technology.General Skills & Requirements
    • Ability to meet deadlines and work with minimal supervision and guidance
    • Work independently and with strong personal desire for success
    • Critical judgment
    • Outstanding verbal and written communication and presentation skills
    • Experience working with IT Systems and the ability to take clinical workflows and map them to system requirements
    • Ability to present 'business advantages' clearly
    • Creative problem solving & conflict resolution
    • Attentiveness to detail
    • Strong organizational skills, need to be able to prioritize in a multi-task environmentLocation: Remote, Full time position with full company benefitsNOTICE: EO/AA/VEVRAA/Disabled Employer - Federal Contractor. FEI Systems participates in E-Verify, a federal program that enables employers to verify the identity and employment eligibility of all persons hired to work in the United States by providing the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. For more information on E-Verify, please contact DHS atApplicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, political affiliation, disability, or genetic information, except where it relates to a bona fide occupational qualification or requirement. FEI Systems creates an Affirmative Action Plan on an annual basis. Pursuant to federal law, the portions of FEI Systems' Affirmative Action Program that relate to Section 503 (Persons with Disabilities) and/or Section 4212 (Protected Veterans), are available for inspection upon request by applicants and employees during FEI Systems' normal business hours.#DICE - provided by Dice

Keywords: FEI Systems, Baltimore , Director of Clinical Services, Executive , Columbia, Maryland