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Resource Manager

Company: dentsu international
Location: Columbia
Posted on: May 16, 2022

Job Description:

Company Description

Dentsu is a modern marketing solutions company. Our mission is to help clients navigate, progress and thrive in a world of change. Businesses rely on our integrated network of agencies and specialized practices to champion meaningful progress through creative, media, commerce, data and technology. Part of Dentsu Group, our global network comprises 66,000 diverse people in 143 countries, who are dedicated to teaming for growth and good. Some of our award-winning agencies include 360i, Carat, dentsumcgarrybowen, DEG, dentsuX, iProspect and Merkle. Follow us on Twitter @DentsuUSA and visit

We are champions for meaningful progress and we strive to be a force for good-for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all.

Job Description

The Resource Manager is responsible for managing supply and demand. The ideal candidate has excellent communication and negotiation skills and an understanding of finance fundamentals. This role partners and collaborates with business leaders to develop strategies to meet client requirements. The Resource Manager understands project requirements as well as employee skillsets, background, professional development and career goals and uses this information to help effectively balance supply and demand. The Resource Manager provides accurate and insightful reporting and analysis to leadership and project teams, identifying gaps, helping to resolve issues and making strategic and thoughtful staffing suggestions to ensure open staffing needs are filled with the right person at the right time at the right cost.

Key Responsibilities
Monitor utilization to target performance, investigate outliers and recommend plan for remediation
Identify instances of current and potential future over/under utilization and work with leadership to address issues and mitigate risk
Optimize utilization by making staffing decisions in support of the deployment strategy for the business
Drive placement of new college hire/intern assignments, if applicable
Understand impacts of moving resources from account to account
Drive efficiency and workload balancing
Understand and communicate the impacts (financial, client relationship, skill) of applying one resource over another or removing a resource from work
Propose resources with current or near-term availability to project that align with their skills, professional goals, and/or staffing preferences
Resolve staffing conflicts to the satisfaction of all parties, which may include identifying creative staffing alternatives and negotiating with projects and resources
Escalate sensitive or high-risk staffing situations to leadership, as appropriate
Lead resource meetings to understand impacts to resource needs (new projects, timeline movement, etc.) and facilitate risk/issue mitigations
Liaison between Account, service line leadership, recruiting, HRBP, Operations for applicable supply and demand
Communicate and set expectations on resourcing issues that may impact scheduled deadlines or budget
POC for conflict resolution as it relates to resource needs, placements, allocations and shifts
Proactively engage with resources, gain meaningful understanding of their skills, experience and aspirations and identify the right opportunities for them
Influence leadership and resources to accept alternate staffing outcomes by articulating the value and long-term or "big picture" benefits
Identify need for freelance and external talent and work with Talent Acquisition to provide input and handle escalations
Own and manage resource requests by validating requirements and affordability, searching for candidates, and presenting candidates for consideration
Collaborate with other Resource Managers on the team and across dentsu to cross staff
Proactively reviews opportunity pipeline to create and understand the picture of upcoming demand
Provide financial detail and internal due diligence to Operations Business Partners when seeking external sourcing approval
Maintain accurate and up-to-date administrative tasks and system updates relating to supply and demand

Bachelor's Degree
At least 5 years of experience in sourcing and/or deploying professional staff, preferably in an agency setting or creative staffing firm
Data Analysis
Viewed as a trusted advisor with a successful track record of building and maintaining strong relationships at all levels of the organization
Excellent Microsoft Office skills (Word, Excel, PowerPoint, Teams)
Exceptional written and verbal communication skills
Detail oriented and organized; ability to prioritize and multitask
Strategic/tactical thinking and problem-solving skills
Strong and persuasive presentation skills
Highly motivated self-starter, responsible, and accountable

Benefits Include

Additional Information
Comprehensive healthcare plans
FTO and family leave

Employees from diverse or underrepresented backgrounds encouraged to apply.

Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.

Keywords: dentsu international, Baltimore , Resource Manager, Executive , Columbia, Maryland

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