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Full Time Guest Relations Manager

Location: Bel Air
Posted on: June 25, 2022

Job Description:

Position OverviewWho we areOur Hotels We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people - our Legends - to live our vision -Treasured by Guests, Cherished by Employees, Celebrated Worldwide. Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy., which is an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process. EOE: All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. We are an equal opportunity employer with a commitment to diversity. ADA: The employer will make reasonable accommodations in compliance with the Americans with Disability Act. Reference 2022-3296 Your future, our legacyHotelHotel Bel-AirDivision & DepartmentRooms - Front OfficeJob TitleFull Time Guest Relations ManagerContract TypePermanentStatusFull timePosition OverviewWe care about your career and are known for having the absolute best people in the industry. When you join us as a Guest Relations Manager you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story. Our Guest Relations Manager are the conductors of our hotel! Entrusted with building and supporting a team that is guest centric. Though skillfully trained, they never lose sight of their ultimate reasonability, to create lifelong memories for our guests.What you'll getOur success is a result of our employees. We believe that everyone apart of our team should share the rewards. For this position this will mean the following benefit package.Medical/Dental/Vison BenefitsPension/401k PlanSick TimeHotel BenefitsComplimentary laundry includedFree Meals on Duty What you'll doA day in the life of our Guest Relations Manager... it demands high levels of energy in order to keep up. They need consistency even though the days are never alike; and creativity to tackle daily adventures. Listing all of the tasks that our Guest Relations Manager accomplish would be lengthy but the list below is essential to know.Our Guest Relations Manager are responsible for taking a proactive approach to leveraging and inspiring the processes and human capabilities within the GRC system during their day. This will include administrative tasks, team development, guest and people experience are seamless all to ensure our guests receives nothing but the best experience. Sometimes our guests have special requests involving an acute attention to detail and a holistic approach to the guest experience. Most of these requests are fulfilled by our Guest Relations Manager. Our hotels are truly luxury hotels. This requires preventing and correcting the imperfections and blemishes that tend to come up. Our Guest Relations Manager are relied upon to report these and work with several other positions to correct.Communication is what keeps our departments running perfectly. Our Guest Relations Manager must communicate with other departments and extended hotel team in order to ensure the alignment remains. Our Guest Relations Managers enable the Guest Relations Coordinators to set Host & Concierge teams for success by pre-empting all administrative tasks.Our Guest Relations Managers are detail oriented and relentless with follow-up. They are process and task oriented. They intervene in any guest/team member situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee wellbeing is preserved. Our Guest Relations Manager supports our Director of Guest Relations with management tasks. Our Guest Relations Manager empowers the team to remain focused on their responsibilities, trainings, and performance outcomes. They work in partnership with the creative research teams.The items shared are essential. However, to ensure consistency, our Guest Relations Manager are provided with specifics on how we care for their department and our hotel.While performing the duties of this job, the employee is regularly required to talk, and hear. The employee frequently is required to walk and stand for up to 8 hours. Ability to bend, stoop, crouch, use hand, finger and wrist dexterity. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception and the ability to adjust focus.Due to the nature of the hospitality industry, employees are required to work varying schedules, including weekends and holidays, to accommodate the business and demands of the hotel.What you'll bringYou'll bring your unique personality and passion to the role and the team.All of our employees are ambassadors of our Vision, Values and culture. Our Guest Relations Manager do this with all they do.English is the primary language used in our hotel. Our Guest Relations Manager must feel comfortable communicating in this language. Attention to detail is critical for this role.We pride in nurturing an environment where Working Together is a must. Our Guest Relations Manager are our biggest champions of this.Our hotels operate nonstop, this requires flexibility from everyone on the team. Position locationJob LocationUSALocation701 Stone Canyon Road 90077 Los Angeles Candidate criteriaRequired languagesEnglish (Fluent)

Keywords: DORCHESTER COLLECTION, Baltimore , Full Time Guest Relations Manager, Executive , Bel Air, Maryland

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