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Director, Business Process Management & Automation

Company: System Soft
Location: Owings Mills
Posted on: September 25, 2022

Job Description:

Director, Business Process Management & AutomationFull Time (Permanent)Owings Mills, MD (Remote) PURPOSE:The Director, Business Process Management & Automation is responsible for owning and executing upon a cohesive, enterprise-wide automation and business process management strategy with a demonstratable return on investment. Reporting to the Vice President of Business Alignment, the incumbent is expected to work across Business and IT teams to direct and oversee large-scale cross-functional automation and process management initiatives that deliver value to business partners, while ensuring alignment to broader corporate goals and strategy. This includes accountability for shaping, creating, and maintaining an advanced process management and automation solution portfolio leveraging BPM, RPA, intelligent automation, hyper automation, and other emerging technology solutions and methodologies. Soft skills are critical in this role; as such, the incumbent should have a strong ability to influence and lead diverse groups to achieve desired results, the ability to communicate effectively across organizational levels with various audiences, and a demonstrated ability to drive action and sustain momentum to achieve results. QUALIFICATIONS:Education Level: Bachelor's Degree in Computer Science, Information Technology, or related field OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.Licenses and Certifications:Six Sigma, Kaizen or comparable process improvement methodology certificationLean certificationOperational ExcellenceExperience:8 years Related professional experience3 years Management experienceKnowledge, Skills, and Abilities(KSAs)Ability to prioritize projects and allocate resources based on organizational goals.Ability to establish relationships and credibility with engineers.Provides leadership in developing business and enterprise level IT strategies for medium to long-term Initiatives.Responsibility for overall risk assessment decisions to ensure global compliance with security, regulations, and statutory requirements.Represents the department in corporate initiatives and external professional meetings.Effective leadership skills including change management, people development, strategic thinking and influencing.Ability to translate high level departmental objectives into individual team member objectives and drive organization change.Experience in professional and technical capabilities such as Automation (RPA, iOCR, Machine Learning, and Artificial Intelligence), Operational Excellence approaches and methods (Lean agile delivery, DevOps, Lean thinking, Process excellence, System & Management Thinking).Deep understanding of how automation tools (e.g., BPM, RPA, Desktop Solutions, OCR, ML/AI, etc.) can drive improved risk & resiliency, client experience and efficiency in solving business problems.Ability to inspire and lead teams, and define vision and strategy and organizational change.Ability to recognize, analyse, and solve a variety of problems, including application of Change Management skills.Proficient in presenting information to various stakeholders.

Keywords: System Soft, Baltimore , Director, Business Process Management & Automation, Executive , Owings Mills, Maryland

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