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Business Relationship Director - IT

Company: System Soft
Location: Owings Mills
Posted on: September 25, 2022

Job Description:

Job Title: IT Business Relationship DirectorLocation: Owings Mills, MD, United States (100% Remote for residents of following states MD, DC, DE, NJ, NY, NC, PA, TX, FL, WV, VA)Career Band: CSalary: 165K - 170 K + Benefits + up to 20% of bonus / yearly Job Summary:The IT Business Relationship Director (BRD) is a senior level, highly adaptable and versatile leadership role reporting to the VP Business Information Officer (BIO) that will interface with business areas as a trusted advisor and advocate of Information Technology capabilities. This individual will serve as liaison for various activities, as driven by the business, relative to supporting process efficiencies, creating operational scale, technology enhancements, and proactive support for strategic and product development initiatives. The BRD is responsible for working with the business and key stakeholders to identify, analyze, and capture business value for each initiative while ensuring alignment with corporate strategy and IT road map. Has overall responsibility for division decisions and management. Provides strategic direction, coaches and mentors management staff which includes managers, project leaders and technical staff. Responsibilities:Ensure the full delivery of IT value to other business areas by nurturing high-level relationships, sensing business opportunities and selling the value of IT in delivering business solutions.Measure, track, and report on value realization, performance metrics, and customer satisfaction relative to technology projects delivered to senior management as needed.Develop an understanding of the business from financial, administrative, and operational views both internally and externally, and ensure IT resources and technology are selected/implemented that support short and long term business goals.Consult with Director of BIO Analytics to ensure quality of business needs data analysis and alignment with 5-3-1 strategy for respective business areas supported.Partner with Digital Factory, IT Operations, Cyber Security and the Chief Data Officer organization to ensure technical solutions align with identified business needs.Provide active leadership for the professional development of the BRM team including goal setting, performance management, coaching, mentoring and ensuring the teams skills, certifications and capabilities are kept current. Qualifications:8 years experience with any combination of the following: business/system analysis, program/project, working in Agile environments that rely on speed of operation and collaboration for results or related advisory or delivery experience.3 years managing employees and related operational or projects budget(s).Preferred Qualifications: 3+ years of prior consulting or professional services experience; 2+ years vendor management experience; MBA or related master's degree.Understands business goals and priorities and maintains excellent knowledge of how the business functions.Follows evolving market, industry and consumer trends.Able to build relationships at all levels in the organization.Identifies business implications of new technologies and demonstrates mastery in specialized areas.Able to scan and understand technology trends and major vendors to support business capabilities.Effective communication of complex ideas both verbal and written.Exceptional facilitation and organizational skills.Excellent relationship management skills.Significant experience with MS Office (Excel, PowerPoint, Word).Strong analytic skills utilizing tools such as Power BI, Excel, etc.Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.

Keywords: System Soft, Baltimore , Business Relationship Director - IT, Executive , Owings Mills, Maryland

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