Sr. Program Manager

Company: System Soft
Location: Baltimore
Posted on: September 25, 2022

Job Description:

Sr. Program Manager Role 2nd Position Manages end-to-end delivery of team and internal projects from the initial kick-off to coordinating major launch milestones to maintaining and enhancing program performance over time. Guides clients through key decisions, communicates and coordinates activities internally and across departments. Works on new needs for process and improvements and identifies and articulates internal client needs to the technology team. ESSENTIAL FUNCTIONS:--- Coordinates with internal client and internal teams to launch, maintain, and enhance complex programs. Guides internal clients through key decisions and communicates and coordinates activities internally and across network of partners.--- Manages and updates Project Schedule, Issues/Action Items/Risks, Installation Checklist, and Shipping Register.--- Identifies and articulates new customer needs to the technology team.--- Manages all aspects of implementation including ordering applicable equipment, overseeing installation, assisting with and supporting of account creation, managing communications, and reconciling inventory upon completion.--- Ensures and drives deliverables to completion per the implementation schedule.--- Conducts training for customers. SUPERVISORY RESPONSIBILITY:Leads a team utilizing a matrix management system. QUALIFICATIONS:Education Level: Bachelor's Degree in Business Management or related field OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.Licenses/Certifications:Certified Project Management Professional (PMP)-PMI Upon Hire Required.PgMP - Program Management Professional Upon Hire Preferred.Experience: 10 years experience in a program operation roles with 3+ years in a program management capacity.Preferred Qualifications:Master's degreeKnowledge, Skills and Abilities (KSAs)--- Ability to recognize, analyze, and solve a variety of problems.--- Proficient in Microsoft Office applications.--- Proficient in project planning and life cycle development.--- Excellent communication skills both written and verbal.--- Ability to train and mentor others.--- Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.

Keywords: System Soft, Baltimore , Sr. Program Manager, Executive , Baltimore, Maryland