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SERVICE MANAGER

Company: Rippeon Equipment Co.
Location: Halethorpe
Posted on: November 26, 2022

Job Description:

*Service Manager - Full Time (Baltimore Location)*

Rippeon Equipment Co is a prominent organization in the agricultural, landscape & construction field, looking for a motivated, energetic, and friendly individual to join our Service Department.

As a service manager you will be responsible for running service department and keeping service staff on task at all times. You will also manage drivers with pick and deliveries for repairs and new equipment sold. Working with Warranty, parts and the sales department are a must. You will also determine problems and services by listening to customer's description of symptoms via phone call or in person. You will clarify description of problems, check equipment maintenance records and examine service schedules.

*Further responsibilities include: *

Greet customers when they arrive at the service center and check equipment in

--- Verify warranty equipment coverage by examining records and papers

--- Explain provisions and exclusions

--- Develop estimates by costing materials, supplies & labor

--- Calculating customer's payment, including deductibles

--- Prepares repair orders (RO) by describing symptoms, problems, and causes along with repairs and services required

--- Obtain approval signatures

--- Maintain customer rapport by: explaining estimates and expected return of equipment, obtaining customer approval of estimates, and providing contract telephone numbers

--- Answering questions and concerns

--- Arranging drop off and pick up of equipment

*Minimum Job Requirements & Qualifications*

Education: High School Diploma or GED equivalent

--- Experience preferred; pay based off experience

--- Excellent communication & organizational skills (written and verbal)

--- Ability to communicate with mechanics, managers, and customers on a daily basis

--- Familiar with being able to write Repair Orders

--- Foundation of Mechanical knowledge

--- Must have Point of Sales Terminal experience

*Compensation: *

Health benefits

--- Retirement plan

--- Paid holidays

--- Paid vacation

\*90 Day probation period for all new hires\*

Rippeon Equipment Co. has been family-owned for over 50 years and take pride in the relationships and rapport we have with all of our customers. Customer satisfaction is our number one priority and can only be achieved by our commitment to quality and excellence. We strive to take care of our customers by providing quality service and technical expertise in the agriculture field. We have 4 locations in which we serve our Maryland communities. Gaithersburg, Frederick, Westminster, and Baltimore.

Rippeon Equipment Co. is an EOE (equal opportunity employer). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Job Type: Full-time

Pay: From $28.00 per hour

Benefits:
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Day range:
* Monday to Friday
* Weekend availability
Shift:
* 10 hour shift

Ability to commute/relocate:
* Halethorpe, MD 21227: Reliably commute or planning to relocate before starting work (Required)

License/Certification:
* Driver's License (Preferred)

Work Location: One location%58047475%

Keywords: Rippeon Equipment Co., Baltimore , SERVICE MANAGER, Executive , Halethorpe, Maryland

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