Assistant Director, Operations

Company: Chase Brexton Health Services
Location: Baltimore
Posted on: January 27, 2023

Job Description:

JOB SUMMARY:
This position is responsible for assisting with oversight of day-to-day clinic operations, including supervision of patient service representative, eligibility specialist and referral coordinators assuring adequate support for our clinical team and ensure efficient clinic flow, managing patient feedback and management of supplies.


MAJOR DUTIES AND RESPONSIBILITIES:

Strategic Leadership
* In collaboration with the Director of Operations, develops an appropriate system for clinical care delivery that results in efficient flow of patient care services.

Work Group Effectiveness
* Assures that clinical support staff members work as a team to provide a coordinated and efficient clinic visit for patients receiving medical services.

Performance Management
* Oversees and on-boards support staff within the clinic
* Provides supervision to patient service representative, eligibility specialist and referral coordinators such that they are typically effective in carrying out their duties.
* Maintains appropriate scheduling such that the clinic has adequate support staff
present.
* Provides training opportunities to support staff on existing policies and procedures.
* Keeps staff up to date on existing policies and procedures.

Checking, Examining & Recording
* Investigates system workflow and operational problems and makes recommendations for improvements
* In collaboration with the Revenue Department and Director of Operations: Responsible for monitoring and ensuring billing activities occur correctly, including evaluating and correcting coding error trends, registration error trends, unsigned notes, cash deposits etc.
* Actively manages panels of providers with Medical Director to improve access, efficiencies, and workflows
* Works in collaboration with the Director of Operations and Lead RN as well as other site leadership to ensure daily quality and infection control checks are completed
* Responsible for improving Patient Satisfaction Survey metrics
* Ensures schedule templates are correct

Patient Focus
* Responds to patient complaints and follows up on all incident reports
* Works closely with call center to ensure appropriate scheduling and address barriers and issues with patient access
* Oversees and implements innovative patient engagement process for clinic

Communication
* Attends departmental and all staff meetings when appropriate
* Attend huddles regularly with site teams reviewing overall performance addressing issues, questions, and concerns
* Meets regularly with the Medical and Operations Leadership to address issues and needs of the clinic
* Proactively seeks to provide management reports to other leadership in the clinic as appropriate
* Facilitate communication of organization wide strategic goals at the site level with providers and support staff on location


Other duties as assigned by supervisor

SKILLS AND ABILITIES:
Strong leadership, flexibility, creativity, capacity for teamwork, fairness, objectivity, and maturity
EDUCATION AND/OR EXPERIENCE:
Required: College Degree preferred or in lieu of degree, 7+ years of relevant leadership experience.

Desired: Health Related Field
Required: 5 or more years of experience in a health care setting, supervisory experience in a clinical setting a plus

Keywords: Chase Brexton Health Services, Baltimore , Assistant Director, Operations, Executive , Baltimore, Maryland