Assistant Director, Student Disability Services Communication Access
Company: Johns Hopkins University
Posted on: January 27, 2023
Assistant Director, Student Disability Services Communication
Johns Hopkins University's Student Health & Well-Being portfolio
supports disability services, health education, primary care and
mental health services for JHU students and learners across all
nine schools within the University. Student Disability Services
(SDS) coordinates academic, housing, dining and transportation
accommodations in accordance with applicable laws institutional
policies and enhances understanding of disability as a cultural
We are seeking an Assistant Director, Student Disability
Services-Communication Access who will manage communication access
related services for students with disabilities university wide as
well as providing direct services for students with disabilities
requesting accommodations. The Assistant Director will report to
the Executive Director of the SDS and will serve all campuses as
needed. Overall, the goal is to ensure all students with
disabilities have consistently inclusive and accessible experiences
at Hopkins. The Assistant Director will support the diverse
academic, personal/developmental, and interpersonal needs of our
growing population of students with disabilities. Overall, we seek
committed, adaptable staff who enjoy working in a university
climate that promotes cultural diversity, multicultural
understanding, and social justice. The position will be based at
the Homewood Campus but may have the ability to work remotely at
times and infrequently travel to other campus locations. Experience
working in a diverse and multicultural work environment is
preferred. Flexible hours are required at key times in the academic
year including evenings and weekends.
Specific Duties & Responsibilities
Manage Communication Access services and Accommodations for
students' university wide to ensure effective access and inclusion
- Research, assess, select, negotiate contracts and establish
relationships with vendors providing communication access services
including ASL interpreting, Communication Access Realtime
Translation (CART), Captioning, TYPEWELL, C-Print, etc.
- Establish high quality services able to support the varied
subject areas across our medical, nursing, arts & sciences,
engineering and professional programs.
- Develop policies, procedures and practices to support timely,
effective and inclusive service delivery.
- Establish university-wide policies for proactive, inclusive
practices for using captioning, CART and ASL for courses, programs,
- Include student feedback, priorities and preferences in all
planning and preparation.
- Recommend in-house vs. outsourced approaches, taking into
account available resources and priorities.
Establish and Oversee University-wide Captioning systems
- Develop and oversee the processes for acquiring and creating
captioned videos and transcripts of videos to ensure consistent and
effective approaches at all schools.
- Advise faculty members about how best to address requests,
encouraging the proactive selection of pre-captioned videos, as
- Collaborate with and advise SDS and other staff about best
- Collaborate with media services, instructional technologists
and teaching center staff to implement captions.
Establish and Oversee University wide ASL/CART, etc. systems
- Arrange for in-class, real-time transcription and ASL
interpretation for students through locally contracted
- Collaborate with faculty to ensure effective communication and
coordination of services.
- Collaborate with students to understand needs and ensure
- Collaborate with SDS around scheduling, confirming courses and
services as well as changes.
- Provide guidance around accessible and inclusive approaches to
campus community members, increasing awareness of services as well
as how and when to provide them.
Raise Awareness of Best Practices around Access and Inclusion
- Provide training, workshops and guidance around best practices
for communication access service provision to the entire university
- Coordinate speakers, training and workshops in conjunction with
student organizations and campus partners such as diversity &
inclusion to ensure understanding and appreciation of Deaf culture
as well the experiences of hard of hearing students.
- Identify specific needs/barriers related to communication
access provision both remotely and in person and collaborate with
ATC to address them.
- In conjunction with ATC staff, maintain hardware and software
to support communication access accommodations, accessibility and
- Manage the budget for Student Disability Services
communications access accommodations, including spending, tracking
- Keep schools of trends and changes that will impact the
- Collaborate with all schools, procurement and accounting to
projects and tracks costs for SDS to ensure cost
Determine Eligibility and Reasonable Accommodations/Provide Support
for students with Disabilities university-wide, covering for staff
when out of the office, during transitions and as caseloads grow
- Manage caseloads of students who disclose a disability as well
as with other students interested in exploring resources to
determine if they have a disability; review documentation to
determine eligibility for accessibility services and accommodations
while also providing direct services to students including
coaching, advising and strategy development.
- Advise prospective and current students regarding accessibility
services, technology, and related resources both within and outside
- Support students in disability identity development and
self-advocacy as appropriate.
- Collaborate with faculty to implement reasonable and
- Act as a resource for faculty and staff on complex issues
related to the provision of services for disabled students; educate
faculty and staff on compliance with federal and state regulations
through training as needed.
- Interact with student services departments to ensure that
disabled students have equal access to exam accommodations,
enrollment services, financial aid, in-person and online courses,
and other student success initiatives.
- Research best practice on an ongoing basis; proactively develop
systems and services to determine and incorporate best practices.
Collaborate with colleagues (national and local) as well as
partners across campus to continually innovate and deliver
services/accommodations in most inclusive way.
- Participate in events, create promotional materials, respond to
inquiries, and serve as a local expert.
- Promote and support a culture of acceptance and inclusion for
students with disabilities through consultation.
- Develop/maintain working knowledge of current assistive
technologies such as Kurzweil, Dragon Naturally Speaking,
Inspiration, and Glean; coordinate training with Assistive
Technology staff and graduate students to support students as
- Understand various ways exam accommodations and note taking
support are provided across the schools, support students and
faculty in the provision of these accommodations.
- Understand accommodations specific to schools/campuses such as
housing, dining and transportation to recommend and approve
effective and inclusive accommodations.
- Coordinate alternate format provision in conjunction with the
ATC and/or graduate assistants.
- Collaborate and coordinate with the SDS Liaison as well as SDS
staff university wide.
- Cross train on supporting students at all schools, including
learning school specific policies and procedures around
accommodations and services.
Raise Awareness & Increase Inclusion for Students with Disabilities
- Serve as university-wide expert on services for students who
- Establish connections/relationships with local and national
organizations such as the National Deaf Center (NDC) to raise
awareness, establish resources and ensure campus and community
- Manage faculty and student newsletters, coordinating and
developing content with all the schools.
- Manage SDS social media presence and collaborate with SHWB to
create Blog posts.
- Serve on University committees and SDS working groups.
- Design and deliver trainings/workshops around disability
awareness and inclusion.
- Incorporate proactive approaches to accessibility including
- Plan events and advise disability student
Manage Data and Website (10%)
- Data Management and Assessment.
- Develop and manage the Communication Access module in AIM to
support all service provision.
- Participate in AIM User Group meeting with SDS staff.
- Stay abreast of upgrades/updates, consult to address technical
issues, and ensure communication access module is fully
- Manage ongoing confidential data collection and analysis.
- Evaluate programs and initiatives to determine impact,
recommending revisions and improvements as needed.
Website Development & Maintenance
- Develop, revise and maintain accessible content on the Student
Disability Services websites with information related to
communication access, including information about policies,
processes, trainings, events, programming, etc.
- Develop a strategy to increase awareness and access to services
- Stay abreast of best practice in communication
access/disability services, maintaining site accessibility,
updating pages and adding new resources in a timely way.
Other Duties as Assigned (5%)
- Participate in SDS Monthly meetings as well as ongoing
professional development and training to keep current in disability
services in the health sciences field and advise about proactive
approaches to service and accommodation delivery.
- Provide coverage and back up support to all schools as needed;
cross training will be provided.
- Participate in SDS university-wide strategic planning to ensure
needs are met in an ongoing way.
- Complete other tasks and initiatives as assigned.
Special Knowledge, Skills & Abilities
- Working knowledge of Section 504 of the Rehabilitation Act of
1973, the Americans with Disabilities Act (ADA) of 1990, its 2008
amendments, and other appropriate laws pertaining to higher
education and disabilities.
- Experience working student who are Deaf or hard of hearing is
- Experience managing CART, ASL and captioning services is
- Knowledge of Deaf culture and ASL is strongly preferred.
- The diplomatic and tactful nature required to build
relationships quickly across cultures within the university and to
work effectively with a wide range of people, including persons
from diverse backgrounds. A proven record of working successfully
with a variety of populations.
- An understanding of issues relevant to persons with
disabilities with communication access needs and the ability to
anticipate students' needs, expectations, and requirements with a
focus on universal design in a post-secondary environment.
- The ideal candidate will work closely with the Executive
Director to make fiscally responsible budget projections based on
daily operations and research communication access accommodations
and services to efficiently, effectively and inclusively meet
- Experience working with Accommodation Information Management
(AIM) disability software is highly desirable.
- Strong attention to detail and the ability to manage and set
- Ability to work in a fast-paced environment and manage multiple
- An understanding of assistive technologies for persons with
disabilities, including some knowledge of/familiarity with
Kurzweil, Dragon Naturally Speaking, Inspiration, and Glean.
- Demonstrated strong analytical skills to research and analyze
data and information from a variety of sources to make sound
recommendations and decisions.
- Experience managing communication access accommodations and the
staff supporting them.
- Strong interpersonal, oral and written communication skills and
- The ability to produce letters, reports, brochures, handbooks,
posters and informational handouts.
- The ability to set priorities to achieve objectives and to
manage multiple, diverse assignments/projects across two
- Collaborative, strategic problem-solving, planning and
- Excellent judgment and sensitivity to the unique and
confidential needs of students with disabilities.
- Advanced knowledge of principles and practices of student
development, identity development.
- Demonstrated ability to relate to students, faculty, staff, and
- Ability to work in a fast-paced, student-oriented, and data
- Demonstrated leadership and collaborative skills.
- Ability to develop and implement short and long-range plans to
meet program needs.
- Computer skills in Microsoft Office, Excel, Access, Word,
PowerPoint and Zoom a must.
- Master's Degree in Education, higher education, student
personnel, disability studies or relevant field.
- Three years of experience, preferably in disability services in
a post-secondary setting.
- Additional experience may be substituted for required education
as permitted by the JHU equivalency formula.
Classified Title: Disability Services Administrator
Working Title: Assistant Director, Student Disability Services -
Starting Salary Range: $54,080-$74,390-$94,710 Annually
(Commensurate with experience)
Employee group: Full Time
Schedule: Monday-Friday, 8:30am - 5:00pm
Exempt Status: Exempt
Department name: 60000452-Student Disability Services
Personnel area: University Student Services
The referenced salary range is based on Johns Hopkins University's
good faith belief at the time of posting. Actual compensation may
vary based on factors such as geographic location, work experience,
market conditions, education/training and skill level. Johns
Hopkins offers a total rewards package that supports our employees'
health, life, career and retirement. More information can be found
Please refer to the job description above to see which forms of
equivalency are permitted for this position. If permitted,
equivalencies will follow these guidelines:
JHU Equivalency Formula: 30 undergraduate degree credits (semester
hours) or 18 graduate degree credits may substitute for one year of
experience. Additional related experience may substitute for
required education on the same basis. For jobs where equivalency is
permitted, up to two years of non-related college course work may
be applied towards the total minimum education/experience required
for the respective job.
**Applicants who do not meet the posted requirements but are
completing their final academic semester/quarter will be considered
eligible for employment and may be asked to provide additional
information confirming their academic completion date.
The successful candidate(s) for this position will be subject to a
pre-employment background check. Johns Hopkins is committed to
hiring individuals with a justice-involved background, consistent
with applicable policies and current practice. A prior criminal
history does not automatically preclude candidates from employment
at Johns Hopkins University. In accordance with applicable law, the
university will review, on an individual basis, the date of a
candidate's conviction, the nature of the conviction and how the
conviction relates to an essential job-related qualification or
The Johns Hopkins University values diversity, equity and inclusion
and advances these through our key strategic framework, the JHU
Roadmap on Diversity and Inclusion.
Equal Opportunity Employer
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, or status as a
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