CO Clinic Manager
Company: Johns Hopkins University
Posted on: January 27, 2023
CO Clinic Manager
The Department of Dermatology is seeking a CO Clinic Manager who
will be responsible for managing the clinical operations and safety
for the Howard County practice location. The clinic practice
consists of general dermatology, cosmetic dermatology, dermatology
surgery, and phototherapy treatment. This role will also be
responsible for the operations and daily supervision of personnel
of the outpatient clinic as well as responsible for assuring the
smooth flow of patients, managing staff, and refining operations to
improve patient, family, provider, and employee satisfaction. This
individual reports to the Assistant Administrator of Dermatology.
This position has operations management and financial
responsibility and works collaboratively with the Divisions
leadership team to meet clinical practice goals and objectives.
Specific Duties & Responsibilities
- Manage day-to-day clinical operations of a satellite practice
location. Work with administrative and physician leadership to
establish policies and procedures where changes are needed.
- Manage the process for maintaining adequate staff. Secure and
coordinate training of employees as needed in conjunction with the
clinical trainer or team leaders. Forecast staffing needs and
adjust, as needed. Manage the process for yearly evaluation of
- Collaborate with administration on clinical operations, process
improvement projects, and initiatives directly related to the
clinics and primary metrics.
- Serve as EPIC Super-user for EMR troubleshooting and process
change/enhancements for staff and providers.
- Monitor quality and safety measures for practices and maintain
knowledge of key metrics. Work with clinic and divisional
leadership to identify opportunities and create action plans to
improve performance. Regularly report on performance and
initiatives to providers and division leadership.
- Monitor Patient Satisfaction for the outpatient clinic
practices. Review patient satisfaction reports with leadership and
ensure that they are distributed to physicians and staff. Develop
annual action plans, as needed. Provide and/or coordinate service
excellence training, as needed.
- Monitor operational metrics and develop reports including
access, volumes, number of patients served, show rates, provider
cancellations, room utilization and other selected metrics to
assess outpatient activity by provider. Provide recommendations and
action plans to effectively manage the clinics. Work with the
Medical Director and department leadership to assess practice
performance. Identify ways to support the providers in optimizing
their clinic sessions. Develop corrective action plans as
- Assist with basic data analysis needs at the direction of
manager or clinic leadership. Manage reports in clinics EMR to
assist with operations and quality of care.
- Serve in a liaison role with the Departments Central Scheduling
to monitor and track appointment scheduling and registration
actively, including call volumes, registration audits, and template
- Manage clinic schedules and Epic templates for the practice,
including providers, residents, nurses, and resources.
- Assist the department leadership in on-boarding of new
- Serve as a liaison with the Patient Relations Department.
Investigate and respond to patient complaints as appropriate.
- Coordinate the hiring, training, supervision, discipline, and
all other related staff performance issues along with divisions
human resources representative.
- Accounts payable to include various utility companies, vendors,
contractors, etc. related to internal building maintenance, as
- Bachelor's Degree
- Three years related experience.
- Previous supervisory experience required.
- Requires an understanding of changing reimbursement policies
and third party reimbursement.
- Additional education may substitute for required experience and
additional related experience may substitute for required
education, to the extent permitted by the JHU equivalency
- Masters Degree in Health Administration or Business.
- Experience working with Epic Cadence/Prelude and Epic Care
- Management experience.
Classified Title: Clinic Manager
Working Title: CO Clinic Manager
Role/Level/Range: ATO 40/E/03/OG
Starting Salary Range: $48,464-$66,560-$84,864 Annually
(Commensurate with experience)
Employee group: Full Time
Schedule: M - F, 8:30am - 5:00pm
Exempt Status: Exempt
Location: JH at Howard County Hospital
Department name: Dermatology Howard County
Personnel area: School of Medicine
The referenced salary range is based on Johns Hopkins University's
good faith belief at the time of posting. Actual compensation may
vary based on factors such as geographic location, work experience,
market conditions, education/training and skill level. Johns
Hopkins offers a total rewards package that supports our employees'
health, life, career and retirement. More information can be found
Please refer to the job description above to see which forms of
equivalency are permitted for this position. If permitted,
equivalencies will follow these guidelines:
JHU Equivalency Formula: 30 undergraduate degree credits (semester
hours) or 18 graduate degree credits may substitute for one year of
experience. Additional related experience may substitute for
required education on the same basis. For jobs where equivalency is
permitted, up to two years of non-related college course work may
be applied towards the total minimum education/experience required
for the respective job.
**Applicants who do not meet the posted requirements but are
completing their final academic semester/quarter will be considered
eligible for employment and may be asked to provide additional
information confirming their academic completion date.
The successful candidate(s) for this position will be subject to a
pre-employment background check. Johns Hopkins is committed to
hiring individuals with a justice-involved background, consistent
with applicable policies and current practice. A prior criminal
history does not automatically preclude candidates from employment
at Johns Hopkins University. In accordance with applicable law, the
university will review, on an individual basis, the date of a
candidate's conviction, the nature of the conviction and how the
conviction relates to an essential job-related qualification or
The Johns Hopkins University values diversity, equity and inclusion
and advances these through our key strategic framework, the JHU
Roadmap on Diversity and Inclusion.
Equal Opportunity Employer
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, or status as a
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Your recruiter will advise accordingly.
The pre-employment physical for positions in clinical areas,
laboratories, working with research subjects, or involving
community contact requires documentation of immune status against
Rubella (German measles), Rubeola (Measles), Mumps, Varicella
(chickenpox), Hepatitis B and documentation of having received the
Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include
documentation of having two (2) MMR vaccines; two (2) Varicella
vaccines; or antibody status to these diseases from laboratory
testing. Blood tests for immunities to these diseases are
ordinarily included in the pre-employment physical exam except for
those employees who provide results of blood tests or immunization
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Keywords: Johns Hopkins University, Baltimore , CO Clinic Manager, Executive , Columbia, Maryland
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