Director, Search
Company: Marriott
Location: Annapolis
Posted on: March 20, 2023
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Job Description:
Job Number 23045355
Job Category Information Technology
Location Marriott International HQ, 7750 Wisconsin Avenue,
Bethesda, Maryland, United States
Schedule Full-Time
Located Remotely? Y
Relocation? N
Position Type Management
---JOB SUMMARY
If you're looking to build leading technology that enables the
future of global travel while transforming your career - step out
of the status quo and join Global Technology at Marriott
International.
As a key member of the Marriott.com Product team, the Director,
Search will manage our Search product roadmap, evolving the search
and shopping customer experience through leveraging new platforms
and tools to drive product discovery and digital revenue. S/he will
partner with industry-leading digital agencies, third-party
experts, and hospitality leaders to ensure our digital channels
live up to the promise of our world-class properties in over 130
countries and over 30 languages. You will join a top-notch M.com
team proudly serving as digital concierges at the "World's Favorite
Travel Company".
You will envision the future of travel search, discovery, and
product recommendations with key stakeholders across the
organization (platforms, engineering, loyalty, continents, and
others) while overseeing the launch of our new dynamic, contextual
and personalized search experience across product categories for
millions of customers.
The ideal candidate will bridge technical and business worlds to
develop exceptional customer experiences centered around the
greatest business opportunities and industry trends. You bring a
successful product management track record, stay on top of
best-in-class search and ecommerce discovery trends, are skilled at
using data and insights to guide product decisions. Passionate
about the user experience, relentlessly pushes to understand global
customer needs via a test and learn approach and successfully
balances customer and business value to prioritize in a complex and
fast paced environment. Is the product evangelist and subject
matter expert and serves as the "go to leader" for timely updates
to internal and, where applicable, external customers. You will
collaborate with our platforms, marketing, reservations, continent
and other teams on global strategy, operations and launch
communications.
CANDIDATE PROFILE
We're looking for someone who is a self-starter that takes
initiative in an ambiguous environment to generate momentum and
positive outcomes. The ideal candidate fosters a collaborative,
innovative team spirit and a passion for delightful digital
experiences that consumers love.
Success in this role requires strong leadership & strategic skills
coupled with an astute understanding of search and ecommerce. A
proven innovative leader with large global brands that can motivate
large teams and demonstrates analytical and financial management
acumen.
To deliver world-class customer experiences, this individual will
need to work collaboratively across several Marriott departments
who also impact or deliver on customer experiences (CX Research &
Analytics, Global Operations, Technology, Loyalty, Hotel Brands,
Revenue Management & Distribution, Marketing, Customer Service/CEC,
Continent Teams, and others).
Education and Experience
Undergraduate degree in Marketing, eCommerce, Engineering, related
field, or equivalent experience/certification. MBA or advanced
degree in Digital Commerce Product management desirable
8+ years' experience in product management, strategy, or related
function; portion of that experience leading or managing technology
products
3+ years' experience leading direct reports and cross functional
teams with P&L responsibility
8+ years Web / Mobile / Digital/ Technology experience; must have
direct experience and fluency with the broader consumer landscape
or associate experience and technology platforms
Solid understanding of conversion rate optimization and how to
maximize revenue
Direct management of complex budgets in excess of $2M
Demonstrated ability to lead, influence, and collaborate
effectively in a matrix-managed environment, with multiple
complementary groups
Entrepreneurial, startup attitude in a big company setting,
self-starter who takes initiative in an ambiguous environment to
generate momentum & positive business outcomes
Strong analytical, organizational, and problem-solving skills with
ability to interpret and translate data into key learnings and
execution plans that drive business results
Customer-obsessed mindset that capitalizes on user data to make
step-change experience improvements to platforms, products, and
features
Global mindset that balances global solution orientation with
awareness, appreciation, and adaptability for local market &
customer dynamics
Preferred
Ideal candidate will have product experience leading or managing
apps and technology solutions, leveraging the full Adobe stack,
including Adobe Experience Manager and Target
Ideal candidate will be familiar with and have worked in a scaled
agile development environment, SAFe and variants
Ideal candidate will be familiar with Adobe Analytics /Omniture and
mobile analytics to support data-driven product and feature
measurement, performance, and iteration
Ideal candidate will have understanding & familiarity with
technologies and solutions that enable mobile & digital experiences
for retail, hospitality, and/or amusement/entertainment
Ideal candidate will have experience with search relevancy and
contextual discovery optimization
Ideal candidate will have international experience and proficiency
in translating global solutions for local markets
Proficient with web/app/API technologies, and user interface
design
Demonstrated success developing products that consumers love and
managing large-scale transactional digital platforms is
required
Strong preference for candidates with experience in SQL, Omniture,
A/B and multi-variate testing with deep understanding of best
practices in user experience, analytics and drivers of
conversion
Proven ability to lead and work with cross-functional teams in
support of specific business priorities
Effective written and oral communications skills, with sensitivity
to global communication needs
Ability to solve problems quickly, think creatively, and satisfy
Internet speed-to- market requirements
Ability to execute budget-sensitive product and product marketing
plans with tight timelines
Demonstrates self-confidence, energy and enthusiasm
Demonstrated strong presentation, negotiation, and persuasion
skills
Demonstrated ability in product lifecycle management with deep
demonstrated empathy for guest travel needs and desire to solve
consumers problems, at scale
Adaptable and energized by change; willingness to test new
approaches and drive change
Thrives in a fast-paced, entrepreneurial environment
MBA or equivalent advanced degree in Technology and/or Product
management desirable
Attributes
Deep intellectual curiosity and passion to solve core consumer
problems
Demonstrates self-confidence, energy and enthusiasm.
Driven to hit deadlines and achieve goals
Ability to solve problems quickly, think creatively, and satisfy
Internet speed-to-market requirements.
Thrives in a fast-paced, entrepreneurial environment, but within a
large, complex business.
Team player that works well with counterparts from various
functions/departments and can influence the work of counterparts
without direct reporting accountability
Highly motivated individual with a strong sense of ownership,
responsibility, attention to detail and demonstrated track record
in managing multiple projects/tasks concurrently in tight
timelines
CORE WORK ACTIVITIES
Core Work Activities
Anticipate staffing requirements by comparing business needs
against roadmap and ongoing evolution of products & features
Develop business cases when needed for products, features, and
resources
Identifies the necessary funding and secure support and funding
from across the company
Understand how our business and technology needs are evolving and
provide insights and recommendations as you partner with key
stakeholders to identify short-term solves, bridge strategies, and
long-term visions for assigned product(s).
Gather and detail product requirements from stakeholders across the
organization to inform roadmap items; evaluate technical complexity
of requirements in order to appropriately prioritize work and
manage expectations cross-functionally.
Develop and lead the technology roadmap and backlog to implement
specific product capabilities, ensuring critical requirements are
identified, the best solutions for the end user are delivered every
time, and alignment with broader group and portfolio
objectives.
Advocate for the end user by developing a deep understanding of
their needs through feedback and research
Collaborate with cross-functional team members to drive value and
develop customer friendly features and enhancements
Provide direction for the technology development, including cost
estimation, budget management, scope and delivery strategy
definition, and establish milestones/schedules
Partner with solution architects and software engineers to
determine best technical implementation methods as well as a
reasonable implementation schedule.
Plan delivery, integration & test, and post-launch support for all
the elements required in product delivery and operation working
with applicable teams
Owns the quality and overall product performance, leading user
testing and establishing KPI monitoring with QA partners.
Manage project/scrum teams based upon roadmap(s). Meet regularly
with the team(s) to gather work statuses, discuss obstacles,
provide advice, guidance, encouragement, and constructive feedback
to ensure deliverables are met timely.
Collaborate across teams, and creatively solve problems to
constructively balance priorities and overcome or remove blockers
required to successfully deliver a new product or feature.
Maintains the right level of demand management and capacity
planning for the product as the owner of its KPIs inclusive of
business and financial metrics and performance.
Maintains high performance levels by attracting, developing and
retaining talent, managing performance, building career paths, and
aligning performance and rewards to company goals.
Contribute to end user support artifacts/information/collateral
development including feature/capability descriptions, end user
business value stories, etc.
Manage and conduct Human Resources activities
Interviews and hires employees.
Ensures employees are treated fairly and equitably.
Ensures that regular, ongoing communication is happening in
department (e.g., pre-shift briefings, staff meetings).
Fosters employee commitment to providing excellent service,
participates in daily stand-up meetings and models desired service
behaviors in all interactions with guests and employees.
Incorporates customer satisfaction as a component of
staff/operations meetings with an emphasis on generating innovative
ways to continually improve results.
Sets goals and expectations for direct reports using the
performance review process and holds staff accountable for
performance goals.
Solicits employee feedback.
Utilizes an "open door policy" and reviews employee satisfaction
results to identify and address employee problems or concerns.
Ensures policies are administered fairly and consistently,
disciplinary procedures and documentation are completed according
to Standard and Local Operating Procedures (SOPs and LSOPs) and
supports the Peer Review Process.
Conducts annual performance appraisal with direct reports according
to Standard Operating Procedures.
Champions change ensures brand and regional business initiatives
are implemented and communicates follow-up actions to team as
necessary.
Identifies talents of direct reports and their teams and assists
with their growth and development plans.
MANAGEMENT COMPETENCIES
Leadership
Communication - Conveys information and ideas to others in a
convincing and engaging manner through a variety of methods.
Leading Through Vision and Values -Keeps the organization's vision
and values at the forefront of employee decision making and
action.
Managing Change -Initiates and/or manages the change process and
energizes it on an ongoing basis, taking steps to remove barriers
or accelerate its pace; serves as role model for how to handle
change by maintaining composure and performance level under
pressure or when experiencing challenges.
Problem Solving and Decision Making - Identifies and understands
issues, problems, and opportunities; obtains and compares
information from different sources to draw conclusions, develops
and evaluates alternatives and solutions, solves problems, and
chooses a course of action.
Professional Demeanor - Exhibits behavioral styles that convey
confidence and command respect from others; makes a good first
impression and represents the company in alignment with its
values.
Strategy Development - Develops business plans by exploring and
systematically evaluating opportunities with the greatest potential
for producing positive results; ensures successful preparation and
execution of business plans through effective planning, organizing,
and on-going evaluation processes.
Managing Execution
Building a Successful Team -Uses an effective interpersonal style
to build a cohesive team; inspires and sustains team cohesion and
engagement by focusing the team on its mission and importance to
the organization.
Strategy Execution - Ensures successful execution across of
business plans designed to maximize customer satisfaction,
profitability, and market share through effective planning,
organizing, and on-going evaluation processes.
Driving for Results - Sets high standards of performance for self
and/or others; assumes responsibility for work objectives;
initiates, focuses, and monitors the efforts of self and/or others
toward the accomplishment goals; proactively takes action and goes
beyond what is required.
Building Relationships
Customer Relationships - Develops and sustains relationships based
on an understanding of customer/stakeholder needs and actions
consistent with the company's service standards.
Global Mindset - Supports employees and business partners with
diverse styles, abilities, motivations, and/or cultural
perspectives; utilizes differences to drive innovation, engagement
and enhance business results; and ensures employees are given the
opportunity to contribute to their full potential.
Strategic Partnerships -Develops collaborative relationships with
fellow employees and business partners by making them feel valued,
appreciated, and included; explores partnership opportunities with
other people in and outside the organization; influences and
leverages corporate and continental shared services and/or
discipline leaders (e.g., HR, Sales & Marketing, Finance, Revenue
Management) to achieve objectives; maintains effective external
relations with government, business and industry in respective
countries; performs effectively as a liaison between locations,
disciplines, and corporate to ensure needed resources are received
and corporate strategies are understood and executed.
Generating Talent and Organizational Capability
Developing Others -Supports the development of other's skills and
capabilities so that they can fulfill current or future job/role
responsibilities more effectively.
Organizational Capability - Evaluates and adapts the structure of
assignments and work processes to best fit the needs and/or support
the goals of an organizational unit.
Learning and Applying Professional Expertise
Technical Acumen - Understanding and utilizing professional skills
and knowledge in a specific functional area to conduct and manage
everyday business operations and generate innovative solutions to
approach function-specific work challenges
Business Process and Analysis - Knowledge of multiple processes
within sponsor department; ability to document key process flows,
recognize processes for redesign, identify opportunities and
translate business processes into information system's needs.
Ability to define quality measures and evaluate performance against
standards and to identify issues, risks and possible paths of
resolution or mitigation strategies.
IT Business Management - Ability to monitor and evaluate trends in
technology, technology delivery mechanisms and IT organizational
processes and tools. This includes the ability to redefine
processes, make recommendations, and perfect process governance
frameworks.
Basic Competencies - Fundamental competencies required for
accomplishing basic work activities.
Basic Computer Skills - Using basic computer hardware and software
(e.g., personal computers, word processing software, Internet
browsers, etc.).
Mathematical Reasoning - The ability to add, subtract, multiply, or
divide quickly, correctly, and in a way that allows one to solve
work-related issues.
Oral Comprehension - The ability to listen to and understand
information and ideas presented through spoken words and
sentences.
Reading Comprehension - Understanding written sentences and
paragraphs in work related documents.
Writing - Communicating effectively in writing as appropriate for
the needs of the audience.
Presentation Skills - Prepare and communicate presentations
effectively
California Applicants Only: The salary range for this position is
$107,850.00 to $239,250.00 annually.
Colorado Applicants Only: The salary range for this position is
$107,850.00 to $217,498.00 annually.
New York City & Westchester County, NY Applicants Only: The salary
range for this position is $130,500.00 to $239,250.00 annually.
Washington Applicants Only: The salary range for this position is
$107,850.00 to $239,250.00 annually. In addition to the annual
salary, the position will be eligible to receive an annual bonus
and restricted stock units/stock grants. Employees will accrue
0.4616 PTO balance for every hour worked and eligible to receive
minimum of 7 holidays annually.
All locations offer coverage for medical, dental, vision, health
care flexible spending account, dependent care flexible spending
account, life insurance, disability insurance, accident insurance,
adoption expense reimbursements, paid parental leave, educational
assistance, 401(k) plan, stock purchase plan, discounts at Marriott
properties, commuter benefits, employee assistance plan, and
childcare discounts. Benefits are subject to terms and conditions,
which may include rules regarding eligibility, enrollment, waiting
period, contribution, benefit limits, election changes, benefit
exclusions, and others.
Marriott International is an equal opportunity employer. We believe
in hiring a diverse workforce and sustaining an inclusive,
people-first culture. We are committed to non-discrimination on any
protected basis, such as disability and veteran status, or any
other basis covered under applicable law. Marriott International
considers for employment qualified applicants with criminal
histories consistent with applicable federal, state and local
law.
Marriott International is the world's largest hotel company, with
more brands, more hotels and more opportunities for associates to
grow and succeed. We believe a great career is a journey of
discovery and exploration. So, we ask, where will your journey take
you?
Keywords: Marriott, Baltimore , Director, Search, Executive , Annapolis, Maryland
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