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Quality Improvement Manager

Company: Board Of Child Care B W
Location: Baltimore
Posted on: March 21, 2023

Job Description:

What is this job?Reporting directly to the Director of Quality Improvement and Training, the Quality Improvement (QI) Manager is responsible for the day-to-day operations of the QI department, with primary oversight of stakeholder surveys, chart audits, and external reporting. The QI team also oversees BCC's Electronic Health Record (EHR) software, and the QI manager ensures that daily support tickets are being addressed, larger system upgrades are planned and executed, and training materials are kept up to date.The position requires experience with data analytics, maintaining project plans and timelines, strong coordination and communication skills, and the ability to effectively translate audit and survey results into performance improvement plans.
What is this company? Board of who?We would agree with you our name is not the greatest and we hope to change it in the very near future! The Board of Child Care is not a federal or state agency. It is an independent not-for-profit organization that is focused on serving children and their families. It has evolved and adapted from orphanages opened 140+ years ago to being a leader in providing high-quality behavioral health, educational, and residential services across the Mid-Atlantic. Our Mechanicsburg, PA, campus used to be called United Methodist Home for Children prior to merging with BCC in 2018. BCC as a whole has approximately 700 employees, an annual budget of about $55 million, and the majority of its employees are in MD, WV, PA, and DC.
Do I need any prior experience?Required Education and Experience

  • Bachelor's degree from an accredited university
  • Minimum of 3 years' experience executing quality improvement/assurance job tasks
  • A minimum of 2 years administering a database (e.g. SQL or equivalent) with responsibility for data import & mapping, data cleanup, data export, and reporting.
  • Minimum of 2 years' experience as an administrator of an electronic health record software system.
  • Minimum of 2 years of using Microsoft Excels' graphing, pivot table, and other advanced data visualization and data manipulation functions.
  • Minimum of 1 year of supervisory experience.Preferred Education and Experience
    • A master's degree from an accredited university
    • 1 year project management experience working with differing timelines and multiple simultaneous projects occurring.
    • 1-year experience of visually mapping complex workflows (e.g. using Microsoft Visio or equivalent).
    • Healthcare industry experience, especially behavioral health, preferred.
    • 2 or more years of supervisory experience.
      What does the Quality Improvement Manager do specifically?
      • Model and act in accordance with BCC's core values: safety, empathy, relationships, and impact.
      • Honor differences, acknowledge uniqueness, and amplify all voices. Participate in training and group experiences that explore Equity, Diversity, and Inclusion (EDI) topics. Model the use of inclusive language.
      • Demonstrate and practice BCC's leadership mindset, "Choose kindness. Solve problems and learn together. Make it happen."
        • Attain Collaborative Problem Solving - Tier 2 certification and serve as a trainer and mentor of this practice for others.
        • Assist in the screening, interview, hiring, and onboarding, and ongoing training for the Quality Improvement department.
        • Update assigned key performance indicators (KPI's) and report them to the Director of Quality Improvement and Training and wider BCC leadership team.
        • Develop the schedule and monitor the completion of all fiscal year audits and surveys to meet licensure and accreditation standards. Confirm audit templates in use are up to date and are guiding examination of any areas previously that may have lagged below standard.
        • Ensure the survey administration components are completed throughout the year.
        • Produce key findings of audit and survey results for review by the Director of QI and Training.
        • Lead and/or assign survey results debrief meetings with the program and departmental leaders.
        • Ensure QI project timelines are coded into Asana and that updates to the project statuses are being made in a timely fashion.
        • Oversees the QI team's responsibility for all EHR system administration, general maintenance, and upgrades to the software. Including EHR rollouts and coordination efforts with the EHR vendor including end-user training plans/follow-up support.
        • Oversees EHR super users resource including the recruitment and onboarding of new members as well as the associated operational implementation across agency locations.
        • Ensure QI inbox inquiries and EHR help desk tickets are addressed in an efficient and timely manner.
        • Ensure policy updates across BCC are captured in the relevant policy and procedure manual. Oversee the annual process of updates to the p&p manuals culminating in the Board of Director review and approval.
        • Communicate policy changes to BCC's training team and partner with them on how BCC will educate its workforce on those changes.
        • Interpret requests for data into search criteria and create visual displays that meet the needs of the initial request. Delegate research and analysis components as needed.
        • Ensure the QI team is running routine and scheduled reports and distributing those to internal and external stakeholders on time.
        • Monitor compliance of applicable laws, regulations, evidence-based practices, and accreditations. This includes but is not limited to Maryland, District of Columbia, Pennsylvania, and West Virginia regulatory bodies to ensure that audit templates and reports support those standards.
        • Code performance improvement plans into Asana so key deadlines are visible and trackable.
        • Ensure the formal concerns/discovery process is administered to all critical incidents/policy violations deemed appropriate. Oversight would focus on providing guidance to ensure investigations are moving forward toward completion as well as being properly documented in Asana
        • Partner with the Training Manager to ensure training materials are accurate and kept up to date
        • Update assigned elements and goals of the QI department's strategic plan.
        • Partner with the Director of QI & Training to nurture a strong quality culture at BCC that learns from mistakes and strives for incremental performance improvement.
        • Ensure the privacy of personal information and records is maintained through audits and training programs. Partner with other senior leaders to meet HIPAA regulations and standards.
        • Oversee the Security and Safety Coordinator role including the oversight of the facility inspection and walkthrough process.
          Where is this job based? Is this an in-person position?This is a full-time, in-person position. BCC's preference is that this role is based out of our Baltimore, MD headquarters.Days and hours of work are Monday through Friday, 8:30 a.m. to 5 p.m. BCC has a telework policy that allows up to one day a week of remote work. This position regularly requires flexible work hours to include occasional evenings and weekend work. Eligible for flex schedule. Non-Essential for snow.
          What does the benefits package look like?
          • Accrue vacation at the rate of 3 weeks per year, plus two floating holidays to use, plus nine paid holidays when BCC is closed.
          • Paid sick and bereavement leave
          • Up to 3% annual match to retirement contributions
          • Health insurance is available via CareFirst BlueCross BlueShield. Applicants are welcome to request our full benefit guide for further details.
            Other Job Requirements
            • This position requires you to drive BCC vehicles. Must have a valid, active, driver's license with less than 7 points.
            • Must be at least 21 years old.
            • Background check and drug screen required
            • The job responsibilities posted here are intended to be a summary of key responsibilities. A full and more detailed job description will be provided during the interview process.
              The Board of Child Care is an equal-opportunity employer by choice committed to excellence through diversity. All eligible candidates, regardless of personal characteristics, are encouraged to apply for vacancies as appropriate.

Keywords: Board Of Child Care B W, Baltimore , Quality Improvement Manager, Executive , Baltimore, Maryland

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