Quality Improvement Manager
Company: Board Of Child Care B W
Location: Baltimore
Posted on: March 21, 2023
Job Description:
What is this job?Reporting directly to the Director of Quality
Improvement and Training, the Quality Improvement (QI) Manager is
responsible for the day-to-day operations of the QI department,
with primary oversight of stakeholder surveys, chart audits, and
external reporting. The QI team also oversees BCC's Electronic
Health Record (EHR) software, and the QI manager ensures that daily
support tickets are being addressed, larger system upgrades are
planned and executed, and training materials are kept up to
date.The position requires experience with data analytics,
maintaining project plans and timelines, strong coordination and
communication skills, and the ability to effectively translate
audit and survey results into performance improvement plans.
What is this company? Board of who?We would agree with you our name
is not the greatest and we hope to change it in the very near
future! The Board of Child Care is not a federal or state agency.
It is an independent not-for-profit organization that is focused on
serving children and their families. It has evolved and adapted
from orphanages opened 140+ years ago to being a leader in
providing high-quality behavioral health, educational, and
residential services across the Mid-Atlantic. Our Mechanicsburg,
PA, campus used to be called United Methodist Home for Children
prior to merging with BCC in 2018. BCC as a whole has approximately
700 employees, an annual budget of about $55 million, and the
majority of its employees are in MD, WV, PA, and DC.
Do I need any prior experience?Required Education and
Experience
- Bachelor's degree from an accredited university
- Minimum of 3 years' experience executing quality
improvement/assurance job tasks
- A minimum of 2 years administering a database (e.g. SQL or
equivalent) with responsibility for data import & mapping, data
cleanup, data export, and reporting.
- Minimum of 2 years' experience as an administrator of an
electronic health record software system.
- Minimum of 2 years of using Microsoft Excels' graphing, pivot
table, and other advanced data visualization and data manipulation
functions.
- Minimum of 1 year of supervisory experience.Preferred Education
and Experience
- A master's degree from an accredited university
- 1 year project management experience working with differing
timelines and multiple simultaneous projects occurring.
- 1-year experience of visually mapping complex workflows (e.g.
using Microsoft Visio or equivalent).
- Healthcare industry experience, especially behavioral health,
preferred.
- 2 or more years of supervisory experience.
What does the Quality Improvement Manager do specifically?
- Model and act in accordance with BCC's core values: safety,
empathy, relationships, and impact.
- Honor differences, acknowledge uniqueness, and amplify all
voices. Participate in training and group experiences that explore
Equity, Diversity, and Inclusion (EDI) topics. Model the use of
inclusive language.
- Demonstrate and practice BCC's leadership mindset, "Choose
kindness. Solve problems and learn together. Make it happen."
- Attain Collaborative Problem Solving - Tier 2 certification and
serve as a trainer and mentor of this practice for others.
- Assist in the screening, interview, hiring, and onboarding, and
ongoing training for the Quality Improvement department.
- Update assigned key performance indicators (KPI's) and report
them to the Director of Quality Improvement and Training and wider
BCC leadership team.
- Develop the schedule and monitor the completion of all fiscal
year audits and surveys to meet licensure and accreditation
standards. Confirm audit templates in use are up to date and are
guiding examination of any areas previously that may have lagged
below standard.
- Ensure the survey administration components are completed
throughout the year.
- Produce key findings of audit and survey results for review by
the Director of QI and Training.
- Lead and/or assign survey results debrief meetings with the
program and departmental leaders.
- Ensure QI project timelines are coded into Asana and that
updates to the project statuses are being made in a timely
fashion.
- Oversees the QI team's responsibility for all EHR system
administration, general maintenance, and upgrades to the software.
Including EHR rollouts and coordination efforts with the EHR vendor
including end-user training plans/follow-up support.
- Oversees EHR super users resource including the recruitment and
onboarding of new members as well as the associated operational
implementation across agency locations.
- Ensure QI inbox inquiries and EHR help desk tickets are
addressed in an efficient and timely manner.
- Ensure policy updates across BCC are captured in the relevant
policy and procedure manual. Oversee the annual process of updates
to the p&p manuals culminating in the Board of Director review
and approval.
- Communicate policy changes to BCC's training team and partner
with them on how BCC will educate its workforce on those
changes.
- Interpret requests for data into search criteria and create
visual displays that meet the needs of the initial request.
Delegate research and analysis components as needed.
- Ensure the QI team is running routine and scheduled reports and
distributing those to internal and external stakeholders on
time.
- Monitor compliance of applicable laws, regulations,
evidence-based practices, and accreditations. This includes but is
not limited to Maryland, District of Columbia, Pennsylvania, and
West Virginia regulatory bodies to ensure that audit templates and
reports support those standards.
- Code performance improvement plans into Asana so key deadlines
are visible and trackable.
- Ensure the formal concerns/discovery process is administered to
all critical incidents/policy violations deemed appropriate.
Oversight would focus on providing guidance to ensure
investigations are moving forward toward completion as well as
being properly documented in Asana
- Partner with the Training Manager to ensure training materials
are accurate and kept up to date
- Update assigned elements and goals of the QI department's
strategic plan.
- Partner with the Director of QI & Training to nurture a strong
quality culture at BCC that learns from mistakes and strives for
incremental performance improvement.
- Ensure the privacy of personal information and records is
maintained through audits and training programs. Partner with other
senior leaders to meet HIPAA regulations and standards.
- Oversee the Security and Safety Coordinator role including the
oversight of the facility inspection and walkthrough process.
Where is this job based? Is this an in-person position?This is a
full-time, in-person position. BCC's preference is that this role
is based out of our Baltimore, MD headquarters.Days and hours of
work are Monday through Friday, 8:30 a.m. to 5 p.m. BCC has a
telework policy that allows up to one day a week of remote work.
This position regularly requires flexible work hours to include
occasional evenings and weekend work. Eligible for flex schedule.
Non-Essential for snow.
What does the benefits package look like?
- Accrue vacation at the rate of 3 weeks per year, plus two
floating holidays to use, plus nine paid holidays when BCC is
closed.
- Paid sick and bereavement leave
- Up to 3% annual match to retirement contributions
- Health insurance is available via CareFirst BlueCross
BlueShield. Applicants are welcome to request our full benefit
guide for further details.
Other Job Requirements
- This position requires you to drive BCC vehicles. Must have a
valid, active, driver's license with less than 7 points.
- Must be at least 21 years old.
- Background check and drug screen required
- The job responsibilities posted here are intended to be a
summary of key responsibilities. A full and more detailed job
description will be provided during the interview process.
The Board of Child Care is an equal-opportunity employer by choice
committed to excellence through diversity. All eligible candidates,
regardless of personal characteristics, are encouraged to apply for
vacancies as appropriate.
#zip
Keywords: Board Of Child Care B W, Baltimore , Quality Improvement Manager, Executive , Baltimore, Maryland
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