Business Process Management Cons (Remote)
Company: CareFirst BlueCross BlueShield
Location: Owings Mills
Posted on: May 27, 2023
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Job Description:
Resp & Qualifications
PURPOSE:
This position will play a key role in delivering on all aspects of
enterprise wide, cross functional process management initiatives
including developing process architecture and hierarchy, process
transformation, process automation and reengineering. The incumbent
will function as a champion of process improvement methodologies
and implementation throughout the organization. This individual
will help drive the measurement of business effectiveness, research
business processes and practices and analyze process data to
develop and implement sustainable, repeatable and quantifiable
operational and strategic process improvement. This individual will
be part of the BPM center of excellence team that will drive
process improvement initiatives and bring efficiency, effectiveness
and a culture of continuous improvement to the organization.
ESSENTIAL FUNCTIONS:
Develop industry standard best practices for process management,
innovation and continuous improvement across the enterprise
Develop framework to align process architecture with strategic
business capabilities and govern linkages. Ensures that policies
and procedures align with corporate vision
Develop core program framework, governance structure, tools and
templates for delivering cross functional process improvement
initiatives
Manage resources (change agents and champions) within a matrix
environment to lead process improvement initiatives across the
enterprise. Engage in training activities with change agents and
champions to develop this capability and skill set across the
enterprise.
QUALIFICATIONS:
Education Level: Bachelor's Degree; Business Management or related
field OR In lieu of a Bachelor's degree, an additional 4 years of
relevant work experience is required in addition to the required
work experience.
Experience: 10 years relevant business process specialization (i.e.
business process management, consulting or other applicable
business process transformation experience).
Licenses/Certifications
Certified in Business Analysis -PMI Upon Hire Pref
CSSBB - Six Sigma Black Belt BPMI Certification Pref
Knowledge, Skills and Abilities (KSAs)
Skill in analyzing and organizing technical data,
Proficient in Microsoft Office programs.
Knowledge of web based applications and documentation tools.
Excellent communication skills both written and verbal.
Must be able to effectively work in a fast-paced environment with
frequently changing priorities, deadlines, and workloads that can
be variable for long periods of time. Must be able to meet
established deadlines and handle multiple customer service demands
from internal and external customers, within set expectations for
service excellence. Must be able to effectively communicate and
provide positive customer service to every internal and external
customer, including customers who may be demanding or otherwise
challenging.
Department
Department: (Business Process Management)
Equal Employment Opportunity
CareFirst BlueCross BlueShield is an Equal Opportunity (EEO)
employer. It is the policy of the Company to provide equal
employment opportunities to all qualified applicants without regard
to race, color, religion, sex, sexual orientation, gender identity,
national origin, age, protected veteran or disabled status, or
genetic information.
Hire Range Disclaimer
Actual salary will be based on relevant job experience and work
history.
Where To Apply
Please visit our website to apply: www.carefirst.com/careers
Federal Disc/Physical Demand
Note: The incumbent is required to immediately disclose any
debarment, exclusion, or other event that makes him/her ineligible
to perform work directly or indirectly on Federal health care
programs.
PHYSICAL DEMANDS:
The associate is primarily seated while performing the duties of
the position. Occasional walking or standing is required. The hands
are regularly used to write, type, key and handle or feel small
controls and objects. The associate must frequently talk and hear.
Weights up to 25 pounds are occasionally lifted.
Sponsorship in US
Must be eligible to work in the U.S. without Sponsorship
#LI-MK1
REQNUMBER: 18307
Keywords: CareFirst BlueCross BlueShield, Baltimore , Business Process Management Cons (Remote), Executive , Owings Mills, Maryland
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