Dual General Manager
Company: Aimbridge Hospitality
Location: Baltimore
Posted on: May 28, 2023
Job Description:
Job Summary
You bring the passion, motivation, and drive, and we will bring the
opportunities! -
Aimbridge Hospitality is actively recruiting a Dual General Manager
to join our team at the Hilton Garden Inn and Hampton Inn White
Marsh! Aimbridge will get you where you want to go and help you
reach places in your career you might have never imagined were
possible! When you join the Aimbridge Family, you're working with
the best of the best! It's a mark of distinction. Our diverse
business is full of energy, excitement, and rapid growth-just like
a career with Aimbridge! Join a team where every day brings new
opportunities to help create memorable experiences, ways to
succeed, and great people to inspire you. We are a place to GROW, a
place to -BELONG, and a place to -SUCCEED! That is
-#theAimbridgeWAY! -
The Dual General Manager is a polished well-spoken and
well-regarded ambassador who carries a strong vision for the two
hotels they support. He or she is charged with responsibility for
all aspects of operations for their assigned properties; providing
support supervision and guidance to their management teams and
front line associates. He or she will ensure that financial
performance is optimized that high quality product and service
levels are maintained and that the hotels are operated in
compliance with state federal and local regulations as well as
Company and brand standards.
The Dual General Manager will establish priorities and lead key
operational initiatives such as the sales plan and budget
development and execution of physical property improvement
projects. They will provide hands on leadership to ensure that
revenue is maximized while expenses are effectively controlled.
They will serve as the linchpin for communications with guests and
clients associates ownership corporate representatives brand
representatives and key vendors. -
Exempt managers must customarily and regular direct the work of at
least 2 full-time associates or their equivalents. Primary duties
must consist of administrative executive or professional tasks more
than 50 percent of the time and job duties must also involve the
use of discretion and independent judgement more than 50 percent of
the time.
Responsibilities
QUALIFICATIONS:
- At least 6 years progressive experience in a hotel or a related
field; or a 4-year college degree and at least 4 to 5 years of
related experience; or a 2-year college degree and at least 5 to 6
years of related experience.
- Must be proficient in Windows operating systems Company
approved spreadsheets and word processing.
- Must have valid driver's license for the applicable
state.
- Strong leadership and problem-solving skills will be
used.
- This person will need to have strong speaking reading and
writing skills to ensure effective communication throughout the
hotels.
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses
of action quickly and accurately.
- Must work well in stressful high pressure situations.
- Must maintain composure and objectivity under
pressure.
- Must be effective in handling problems in the workplace
including anticipating preventing identifying and solving problems
as necessary.
- Must have the ability to assimilate complex information data
etc. from disparate sources and consider adjust or modify to meet
the constraints of the particular need.
- Must be effective at listening to understanding clarifying and
resolving the concerns and issues raised by co-workers and
guests.
- Must be able to work with and understand financial information
and data and basic arithmetic functions.
JOB RESPONSIBILITIES:
- Approach all encounters with guests and employees in an
attentive friendly courteous and service oriented manner.
- Maintain high standards of personal appearance and grooming
which include compliance with Aimbridge Hospitality dress code and
wearing a name tag when working (per brand standards).
- Comply with and ensure adherence to Aimbridge Hospitality's
standards and regulations to encourage safe and efficient hotel
operations.
- Comply with certification requirements as applicable for
position to include: Food Handlers Alcohol Awareness CPR and First
Aid
- In conjunction with the Director of Sales ensure daily ABR
meetings focusing on the number of prospecting and existing account
calls each person will make and the potential business results of
these calls.
- Assists in the creation and implementation of hotel's annual
budget plan and monitors performance of the hotel throughout the
year.
- Play a pivotal role in hotel sales efforts including calling on
top ten accounts meeting clients hosting luncheons and receptions
and meeting with on-site contacts on a daily weekly and monthly
basis.
- Tour the operating departments daily making adjustments as
needed via department heads.
- Conduct weekly staff meetings including weekly training
sessions presented by managers and self using the steps to
effective training according to Aimbridge Hospitality's standards
and the review of previous and future sales and operations
efforts.
- Conduct monthly financial calls with properties in a timely
fashion
- Hold a monthly financial review with all department managers
and available supervisors.
- Adhere to all Aimbridge Hospitality policies and procedures and
train new managers to ensure compliance.
- Ensure that training in service standards is taking place in
each department using the steps to effective training according to
Aimbridge Hospitality standards.
- Assist in creating a positive team-oriented environment which
focuses on the guest through employee development and
motivation.
- Complete property visits on a consistent basis and provide trip
reports accordingly.
- Inspect rooms regularly (weekly at a minimum) with both the
Housekeeping Manager and Property Engineer.
- Ensure that all appropriate information for financial documents
is received by the Corporate Office monthly in compliance with the
monthly accounting calendar.
- Ensure the cleanliness and maintenance of the physical property
through inspections and preventive maintenance programs with
department managers.
- Ensure that employees are at all times attentive friendly
courteous and efficient in their interactions with guests managers
and all other employees.
- Review weekly and monthly financial position by estimating
revenues and line-by-line expenses. Analyze previous and projected
data to generate an accurate reforecast.
- Perform all department manager performance appraisals according
to Aimbridge Hospitality S.O.P.'s and ensure that managers are in
compliance with the standards in their administration of
performance appraisals to their staff.
- Motivate coach counsel and discipline all management personnel
according to Aimbridge Hospitality S.O.P.'s and ensure that
managers are in compliance with the standards in their
administration of counseling and disciplinary steps.
- Ensure that all employees receive fair and equitable treatment
according to Aimbridge Hospitality S.O.P.'s.
- Meet sales clients on the property including meeting contacts
and potential clients touring the property to assist in the sales
effort.
- Be in the public areas during peak times greeting guests and
offering assistance as needed.
- Maintain procedures for handling of the hotel safe specifically
with regard to security and initiate a monthly safe audit.
- Conduct bi-monthly credit meetings and take an active role in
the hotel credit and collection policies.
- Complete required corporate training modules and become
certified to train those as required.
- Ensure that all scheduled meetings take place on the
property.
Property Details
Guests can relax at the recently renovated Hilton Garden Inn White
Marsh hotel in Baltimore, Maryland, 15 minutes from Martin State
Airport and 30 minutes from Baltimore/Washington International
Airport. Downtown Baltimore attractions and Baltimore Inner Harbor
are just 20 minutes away. This White Marsh hotel is close to great
shopping and entertainment at THE AVENUE at White Marsh or White
Marsh Mall, with IKEA and iFLY indoor skydiving also nearby.
Our hotel in Baltimore is perfect for all travelers. We offer
spacious guest rooms with home comforts like 40-inch flat screen
TVs, hospitality centers and complimentary WiFi. Choose a suite for
extra space, with sitting area and sofa bed.
Our White Marsh hotel with 6,000 sq. ft. of meeting space for up to
400 people. Guests can enjoy daily cooked-to-order breakfast or a
delicious dinner in the Great American Grill - restaurant. Our
24-hour Pavilion Pantry - stocks snacks and ready-made meals. We
also offer a heated indoor pool and whirlpool and a 24-hour fitness
center.
Company Overview
As the global leader in third-party hotel management, our growing
portfolio represents over 1,550 hotels in all 50 states and 22
countries, from top international lodging brands to luxury hotels,
destination resorts and lifestyle hotels. Our associates around the
globe are passionate about serving our guests and driving
exceptional results, and thrive in a culture where everyone is
inspired to be the best. Join a world of possibility with Aimbridge
Hospitality.
Benefits
After an initial waiting period, those hired into full time
positions are eligible for a competitive benefits package that
includes the following:
- Now offering Daily Pay! Ask your Recruiter for more
details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
Keywords: Aimbridge Hospitality, Baltimore , Dual General Manager, Executive , Baltimore, Maryland
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