Audio Visual Program Manager
Company: Venture Talent Consulting
Location: Baltimore
Posted on: May 28, 2023
Job Description:
Are you ready to build a rewarding career and a better future?
Venture Talent is always on the lookout for motivated, curious, and
creative people to join our IT and Telecom programs.OverviewWe are
seeking an -Audio-Visual Program Manager that will be a critical
member of a U.S.-based global systems integrator providing
technology solutions and services for commercial and government
clients. This is a full-time permanent role supporting our program
in Baltimore, MD with remote options in DC Metro and Houston,
TX.Overall, this position is high in caliber and plays a key role
in the full-scale management and critical decisions of
multi-million-dollar customer programs. The Program Manager's focus
is on delivering World Class Customer Experience and Quality. This
will include seamless coordination and communication between
Business Units while ensuring each project is successfully
completed and compliant with in-place master service agreements
(MSA) and service level agreements (SLA).Specific responsibilities
include but are not limited to:
Will be the primary point of contact
for the customer and vendors assigned to the program and may be
required to travel to multiple locations for national accountsthis
includes critical meetings, site surveys, and design meetings as
requiredResponsible for the planning, development, and
implementation of large-scale customer low voltage integration
programs (electronic security systems, audio visual,
wifi/DAS)Assisting customers in planning and developing program
objectives and goals, developing the program critical path,
defining program roles and key program milestones, implementation
plans, and active management of the entire program and its key
deliverablesExecution of the program objectives, status reporting,
budget tracking and financial reporting, contract development and
managementSuccessful and timely implementation of program
deliverables, process and performances, execution oversight of
specific projects, Regular communication with team members,
vendors, and customer's upper management teamClearly defines rules
of engagement on program initiative to include roles and
accountabilities, change management process, deliverable approval
expectationDevelop a baseline project schedule securing key
milestones and dependenciesOversee development of critical path
plan deliverablesNegotiate and establish program
deliverables/details (pricing, contract, resources, locations,
scheduling, billing)Program risk management and resolutionMonitor
risks and initiate necessary proactive and corrective
actionsQuality control on overall program deliverablesOversee and
have awareness of project plans to include milestones, timelines,
and budget targetDevelop 2-3-year (or more, when appropriate) year
project roadmap for programBecome familiar with customer budget
process and proactively work with customer to shape budget build
process for upcoming yearDevelop method of procedure or standard
operating procedures for the program to ensure successful project
deliveryWill have oversight and be responsible for the coordination
of all phases of the sales and project lifecycle including -
Business Development, Presales activities, delivery, through day 2
service and maintenance -Financial
Maintain and evaluate program
budgetControl and track all materials required for each project
throughout the lifecycle of the projectCompliance
Have a clear understanding of the
contract/MSA to ensure compliance with all requirements including
billing terms, milestones, and deliverablesReport and coordinate
with PMO on key performance indicators (KPIs) and negotiate terms
for renewed SLA's/MSA's -Communication
Chair meetings on behalf of the
client with other vendorsCustomer relations (Change management
negotiation, sign offs and acceptance, conflict management)Liaison
between Management -and Customer -Leadership
Provides a high level of leadership
throughout program effortsPoint of contact for escalation and
contract-related issuesOversee implementation of program objectives
and goals, and the key deliverablesManage and interface with
project managers responsible for specific sites and scopesOTR and
CFR
Execution on all assigned OTRs
(Objectives, Targets, Results)Active participation in CFR
discussionsSchedule and maintain CFR (Continuous Feedback and
Recognition) sessions with supervisor monthly -Account Growth
Continuously expand / grow existing
accounts for additional opportunities to introduce other
servicesLook for new opportunities to enable the organization to
provide full technology portfolioRequired Skills and Qualifications
10+ years of experience specific to
low voltage integrationProven success in developing and
implementing multi-vendor, large scale, multi-million-dollar
complex customer programsExcellent fluency with project management
methodologiesExcellent PC skills, including MS Office applications
(Word, Excel, PowerPoint, Outlook)Demonstrates strong courageous
leadership skills in the ability to make balanced, difficult, and
complex decisions in the face of oppositionDemonstrates experience
in a fast paced, rapid growth organizationMust have outstanding
presentation and public speaking skills and be comfortable working
with, briefing, and providing recommendations to C-suite level
executivesInfluential, persuasive in motivating othersStrong
analytical and problem-solving skills
Ability to effectively manage a
budget, understand key business drivers, with a solid cost benefit
trade off analysis and planning skillsEducation / Certifications
Bachelor's or Associate's Degree in a
related field - preferredPMI PMP Certified or equivalentWok
Authorization
Must be a US CitizenBackground & Drug
Screening Conditions
Must pass a 4-panel Drug
TestAdditional Perks/Benefits
Paid Time Off & Holidays401K with
Company MatchingTuition & Training ReimbursementBirthday off with
payLeadership Development TrainingPowered by JazzHR
Keywords: Venture Talent Consulting, Baltimore , Audio Visual Program Manager, Executive , Baltimore, Maryland
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