Senior Manager, Account Management

Company: Conduent
Location: Spencerville
Posted on: May 28, 2023

Job Description:

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.SENIOR MANAGER, ACCOUNT MANAGEMENTDoes your Account Management experience include PBM Fee For Service (FFS) services? Are you presently residing or willing to relocate within a daily commute of Elkridge, MD? About the teamWe offer solutions for Medicaid payments, healthcare, pharmacy benefits management and claims processing.About the roleTake ownership for developing and growing profitable revenue opportunities. Be a trusted advisor to build and develop successful relationships. Understand client needs and identifying ways to innovate and improve.This role MUST BE onsite in Elkridge, MD. Relocation Assistance availableResponsibilities

• Compliance with contractual standards, state and federal laws and regulations
• Designated client contact for contractual issues
• Meeting Profit and Loss targets to deliver on defined revenue targets
• Act as liaison between client and teams to share updates and communications
• Managing and developing goals, objectives, and long-term vision as an advocate for successful change
• Remain current on pharmacy claims processing industry trends, best practices s
• Identifying opportunities by organically growing current business and identifying potential new sales and partnerships
• Working on-site for client engagements to build trusted, collaborative relationships and to identify and implement improvements RequirementsTo be successful in this role you will:
  • Successful background managing large accounts
  • Minimum of three (3) years of account management experience for a government or private sector client in health care with two (2) years of Pharmacy claims processing point of sale (POS)systems experience
  • PharmD or Bachelor's in Pharmacy is required
  • MD Pharmacist lic in good standing required (or attain within 6 months of hire)
  • Project Management Professional (PMP) Certification (acquired within 6 months hire)
  • Previous experience with contract administration, project management and scheduling, strong client correspondence skills, dispute resolution, personnel issues, and status reporting
  • Previous experience providing pharmacy claims processing market trends and impact analysis
  • Have excellent communication and presentation skills
  • Bring experience in Strategic-level sales, operations
  • Business Processes Services (BPS/BPO) exp pref
  • Have experience managing teams delivering services, including Medicaid or healthcare call centers, pharmacy claims processing or other healthcare operations
  • Possess problem-solving skills
  • Proficiency with the Microsoft Office suite
    Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best!Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent's ADAAA Accommodation Policy.At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.

Keywords: Conduent, Baltimore , Senior Manager, Account Management, Executive , Spencerville, Maryland