Field Training Local Market Manager
Company: 3 Day Blinds LLC
Location: Baltimore
Posted on: September 22, 2023
Job Description:
Position Overview:
Working closely with your district-level leadership team and
training department, you'll help ensure the success of our newest
Design Consultants (DCs) by using your superior coaching acumen to
assist our new DCs in solidifying and applying the knowledge of our
products, processes, and resources they acquired during training.
You'll also support our veteran DCs with their on-going development
via ride-alongs and sharing your expertise in team meetings. Your
continued growth as a coach and mentor is supported through
collaborative development opportunities, and we provide all the
tools necessary for your own success as well.
What you'll do
- Provide support to new DCs on ride-alongs 5 days a week for
first 3- 4 weeks of selling, and subsequently provide
feedback/coaching to the DC that is specific and
actionable
- Support new DCs success by reviewing training items and by
coaching to opportunities that arise on appointments
- Assist new DCs with reviewing of client invoices to catch
potential errors before order goes into production
- Verify accuracy of window measurements while on
ride-alongs
- Provide the DSM with accurate, substantive, and timely written
& verbal feedback including issues being seen in the field
- Help instill good habits in new DCs that will lead to their
success: time management, following processes, responding in a
timely manner to all email inquiries from Corporate Office, DSM and
Customer Care
- Improve sales error occurrence and first time installation
rates by researching and understanding causes of DC errors,
coaching DCs, and providing feedback in team meetings
- Partner with installers to identify causes of measuring errors
and assist with measuring workshops in coordination with the
Training Department or Installed Services Department
- Present product related updates in team meetings as required by
Training Department
- Help coordinate installer ride-alongs with new hires during
training
- Live our Core Values of Integrity, One Team, Excellence,
Superior Client Experience and Passion, to Delight our
Customers
Who you are
- Well defined relationship-based service skills, with
demonstrated customer service orientation
- Strong ability to manage competing priorities in a timely
manner, and multi-task within a fast-paced and dynamic
environment
- Ability to learn quickly and be resourceful
- Ability to understand and carry out oral and written
instructions and request clarification when needed
- Excellent interpersonal and communication skills
- Ability to work independently, but also engage successfully in
a team
- Well organized with attention to detail and consistent follow
through
- High school degree or equivalent is required.
- Proficiency with Microsoft Windows based platforms such as Word
and Outlook
- Reliable transportation, a valid driver's license and proof of
insurance
- Ability to both travel overnight and commute back and forth
each day; approved travel related expenses are paid for by the
company and we offer a per diem when overnight stay is
required.
- Can lift & carry up to 35 pounds
- 2 year college degree is preferred in a related discipline
preferred
- 2 years of facilitate training experience preferred
- 3-5 years of retail or in home sales support experience
preferred
- Experience within window treatment industry preferred
What's in it for you?
- Annual base salary range: $60-$70K
- You'll receive 4 weeks of world class training and be provided
with state of the art tools, including a laptop, smartphone,
product samples, and other resources necessary for you to support
DCs
- Mileage Reimbursement
- In addition to competitive pay, you'll receive benefits
including medical, dental, vision, time off with pay and a 401(k)
plan with a degree of employer matching.
- We provide short-term and long-term disability benefits at no
cost to you! In addition, we offer company-paid life and accidental
death and dismemberment insurance with opportunities to elect
additional voluntary insurance plans as well.
- We offer eligible employees six weeks of paid parental leave to
bond with a child following birth, adoption, or foster
placement.
- Enjoy amazing discounts on our 3 Day Blinds products as well as
access to various other exclusive discounts.
- Enjoy working in the field vs behind a desk, where your days
are primarily spent accompanying new Design Consultants on their
appointments to help ensure their success!
Please note, all offers presented to candidates are carefully
crafted to ensure market competitiveness, equity, and reflect the
individual candidate's education, experience, skills and
potential.
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Keywords: 3 Day Blinds LLC, Baltimore , Field Training Local Market Manager, Executive , Baltimore, Maryland
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