INSIDE CLIENT MANAGER - SLED

Company: Presidio
Location: Fulton
Posted on: September 29, 2024

Job Description:

Description SEIZE THE OPPORTUNITY TO BE A PART OF SOMETHING GREAT! Presidio is on the leading edge of a technology-driven movement to transform the way business is done, for our customers and our customers' customers. Joining Presidio means immersing yourself in a culture of self-starters, collaborators and innovators who make real, lasting change in the marketplace via cutting-edge technology and business solutions. At Presidio, we know that our people make the connections happen. WHY YOU SHOULD JOIN US? You will set your career on track for outstanding achievement with a company that knows no limits. Presidio is a leading global digital services and solutions provider focused on Digital Infrastructure, Business Analytics, Cloud, Security & Emerging solutions. THE ROLE: Inside Client Manager - SLED Job Summary: As an Inside Client Manager - SLED, your primary role is to manage the sales operations process for your assigned accounts. ICMs interact and work with Account Managers, vendors, and customers to maintain ongoing business in the IT infrastructure services and products arena through direct sales support of Account Managers. This position will partner and communicate with various internal teams to support Presidio's SLED customers. Travel Requirements: This position may require up to 10% travel. Job Responsibilities:

• Onboard and setup of new SLED customers
• Maintain subject matter expertise in all areas of SLED contracts, including state/local contracts, ERate, and NASPO
• Act as the primary internal point of contact for our customers in conjunction with account managers
• Partner with SLED contracts team to ensure compliance with all public sector contract vehicle requirements
• Attend customer meetings to strengthen existing relationships, forge new relationships to better understand customer objectives, and participate in the close-out of projects
• Delegate customer report requests, run-rate quotes, and orders to appropriate internal resources.
• Maintain Salesforce account data integrity to ensure customer account, contact, and project information is accurate and up-to-date
• Work with Solution Architect to build Bills of Materials that meet customer requirements
• Generate accurate quotes for solution business
• Conduct forecasting and prospecting for run-rate business to understand future financial trends and opportunities in the run-rate space
• Identify opportunities for cross-selling to the current customer base
• Manage the registration process to ensure the best pricing possible for both Presidio and customers with input from the Account Manager and leveraging the Deals Desk
• Partner with specific vendors to quickly and accurately source quotes. Leverage relationships with vendors through meeting attendance and communication to maintain awareness of promotions and vendor pricing programs
  Required Skills:
  
  • Experience working with SLED customers/ accounts
  • Experience with ERate, and NASPO tools
  • Knowledge of IT infrastructure/solutions manufacturers in the enterprise space
  • Advanced knowledge of Microsoft software applications (excel, word, PowerPoint etc.)
  • Strong customer service skills with a continuous service orientation focus
    Additional Desired Skills:
    • Ability to work closely and effectively with members across departments and at all levels of the organization
    • A drive for achievement and excellence, attention to detail, adaptability/flexibility, analytical thinking, dependability, initiative, independence, integrity, persistence, self-control, social orientation, and stress tolerance.
    • Interacting with vendors on behalf of the customer. Solving customer delivery and material challenges.
    • Excellent time management and organizational skills and the ability to multitask and prioritize.
    • Strong communication and interpersonal skills and dedication to customer satisfaction.
    • Flexible schedule to assist in resolving high-priority issues during peak periods.
      Education and Experience:
      • Bachelor's degree and/or related experience and/or military experience
      • 3+ years of related experience
      • Preferred experience with Cisco, Dell/EMC, VMware sales
      • Flexible schedule to assist in resolving high-priority issues during peak periods
      • Advanced knowledge of Microsoft software applications (Excel, Word, etc.)
      • Knowledge of IT infrastructure/solutions manufacturers in the enterprise space
      • Strong customer service skills with a continuous service orientation focus
      • Ability to work closely and effectively with members across departments and at all levels of the organization
      • A drive for achievement and excellence, attention to detail, adaptability/flexibility, analytical thinking, dependability, initiative, independence, integrity, persistence, self-control, social orientation, and stress tolerance
      • Interacting with vendors on behalf of the customer. Solving customer delivery and material challenges
      • Handling a wide variety of customer inquiries, including quoting, billing, sales, and technical support
      • Excellent time management and organizational skills and the ability to multitask and prioritize
      • Strong communication and interpersonal skills and dedication to customer satisfaction
        ABOUT PRESIDIO Presidio is committed to Diversity, Equity, and Inclusion at the highest levels and has strengthened its drive to build and drive systemic DEI change process across all levels of the organization. Cultivating a culture of inclusion where the expression of all our differences are valued, celebrated, and add to our collective achievements. Presidio is a global digital services and solutions provider accelerating business transformation through secured technology modernization. Highly skilled teams of engineers and solutions architects with deep expertise across cloud, security, networking and modern data center infrastructure help customers acquire, deploy and operate technology that delivers impactful business outcomes. Presidio is a trusted strategic advisor with a flexible full life cycle model of professional, managed, and support and staffing services to help execute, secure, operationalize and maintain technology solutions. We serve as an extension of our clients' IT teams, providing deep expertise and letting them focus on their core business. Presidio operates in 40+ US offices and offices in Ireland, London, Singapore, and India. For more information visit: http://presidio.com ***** Presidio is an Equal Opportunity / Affirmative Action Employer / VEVRAA Federal Contractor. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, sexual orientation, gender identification or any other characteristic protected by applicable federal, state and local statutes, regulations and ordinances. To read more about discrimination protections under Federal Law, please visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf If you have any difficulty using our online system and need an accommodation in the job application process due to a disability, please send an email to recruitment@presidio.com for assistance. Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to recruitment@presidio.com. RECRUITMENT AGENCIES PLEASE NOTE: Agencies/3 Parties may not solicit to any employee of Presidio. Any candidate information received from any Agency/3 Party will be considered a gift and property of Presidio, unless the Agency/3 Party is an Authorized Vendor of Presidio with an up-to-date Presidio Contract in hand signed by Presidio Talent Acquisition. No payment will be made to any Agency/3 Party who is not an Authorized Vendor, nor has specific approval in writing from Presidio Talent Acquisition to engage in recruitment efforts for Presidio. #LI-TS1 ms Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
        
        The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Presidio, Baltimore , INSIDE CLIENT MANAGER - SLED, Executive , Fulton, Maryland