Manager of Field Operations

Company: STERIS Canada Corporation
Location: Washington
Posted on: May 3, 2025

Job Description:

Select how often (in days) to receive an alert:At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.Manager of Field Operations - Greater DC Metro AreaThe Manager of Field Operations is an experienced, hands-on operational leader, employee coach, and Customer relationship manager.

• In this role, you will take full accountability for Customer consultation and contract compliance as well as people leadership and associated processes (performance management, development, training, and engagement).
• This includes daily travel between multiple teams, with an average total headcount of 7-15 direct reports that provide on-site surgical instrument repair & cleaning in the assigned territory.
• This territory covers the Washington, DC metro area and neighboring regions, including Annapolis and Virginia Beach.
• You must live in (or be willing to relocate to) this territory to be considered for the position.What You Will Do as a Manager of Field Operations1. Support the Area Operations Manager in implementing/updating accounts, policies, and processes for the team.2. Ensure compliance with, and model the required safety procedures and requirements of mobile lab operations, including safety, regulatory, and the use, care, and maintenance of company and Customer assets (tools, P-Card, systems, and related equipment).3. Lead/support continuous improvement, training, and other operational initiatives.4. Act as the first escalation point for Customer and employee issues that exceed Repair Specialist authority and determine if other support is required (Area Ops Mgr., HR, HSE).5. Identify resource issues timely and act in collaboration with leadership to minimize Customer and team impacts.6. Manage and track Customer trends and utilize insights to provide timely coaching to employees and feedback to leadership to quickly adapt and capitalize on opportunities and minimize risk.7. Strategize with STERIS sales and service teams to develop and optimize new and existing business.8. Be responsible for performance management, coaching, disciplinary actions, employee adherence to compliance and safety protocols, training management, and resource planning.9. Build collaborative, effective relationships with peers to align area goals with strategic financial and operational objectives.10. Adhere to company, compliance policies, and procedures. All other duties as assigned.What STERIS OffersWe value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.Here is a brief overview of what we offer:
  • Extensive hands-on training and development
  • Career progression path with STERIS Instrument Management Services and growth opportunities in other parts of STERIS
  • Competitive pay
  • Annual merit review and incentive plans
  • Business travel and all related expenses paid
  • Medical, vision, prescription, dental, and life insurance
  • 401(k) with a company match
  • Paid time off that accrues from day one and paid holidays
  • Tuition assistanceThe Experience, Skills, and Abilities Needed1. High school diploma or GED required.2. 7 years of relevant work experience, including demonstrated skills in surgical repair, leading others, and experience in Customer Service/Sales environment (or, an Associate's degree + 3 years surgical instrument experience + 1 year leadership).3. Strong conflict management skills.4. Strong verbal and written communication skills and ability to meet tight deadlines in a fast-paced environment.5. 100% field-based presence with overnight travel up to 50%, depending on size of geography.6. Previous leadership, work scheduling and prioritizing, and reporting/administrative skills strongly preferred.#LI-AC1Pay range for this opportunity is $80,000 - $112,087.50. This position is eligible for bonus participation.Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits: STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred, and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state, or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity. This is a remote-based customer-facing position. To support and service our customers in this assigned territory, candidates must be based out of one of the following states: Washington DC.Job Category: Service/Technical ServicesNearest Major Market: Washington DCJob Segment: Operations Manager, Relationship Manager, Manager, Performance Management, Operations, Customer Service, Management, Human Resources
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Keywords: STERIS Canada Corporation, Baltimore , Manager of Field Operations, Executive , Washington, Maryland