Operations Director

Company: Crash Champions
Location: Washington
Posted on: June 2, 2025

Job Description:

Job Title, Keywords, Military Job Title or CodeCommute From Transportation Type: Max Travel Duration: Traffic Density:Operations Director - Crash Champions CareersJob InformationCrash Champions Operations Director Auburn, Washington Apply NowAt Crash Champions, We Believe the Difference is Trust. Crash Champions is one of the fastest growing and most exciting brands in the collision repair industry. The company is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S., serving customers and business partners at more than 600 state-of-the-art repair centers in 36 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2022 MSO Executive of the Year, Matt Ebert. For more information, and to locate a local repair center, visit .Responsibilities

• Responsible for the overall leadership and management of assigned territory/market.
• Achieve or exceed company targets and standards for performance and growth.
• Manage market locations that, by all standards (especially KPIs, Customer Service, Quality, and Profitability), are in the top 10% of the industry.
• Model and hold the team accountable for providing the highest level of customer service in the industry and living the Crash Champions Total Sales Attitude (TSA) daily.
• Recruit, manage, and develop employees for future growth within our organization.
• Measures quality standards by performing in-process and final quality checks.
• Facilitates and nurtures relationships with insurance accounts, agents, and customers.
• Excels in a fast-paced, competitive work environment while ensuring positive employee morale and creating and instilling a sense of urgency in the team to exceed goals.
• Ensure that the shop is maintained correctly and organized.
• Create and develop new/future leaders.Qualifications
• Knowledge of the collision industry, including knowledge of procedures and requirements for a variety of insurance carriers.
• 10+ years of operations experience.
• 5+ years of people management experience required.
• Driven personality, eager to grow, and able to work well under pressure.
• Experience using CCC One.
• Strong problem-solving skills.Compensation and BenefitsThe Company offers the following benefits for this position, subject to applicable eligibility requirements and annual updates:
• Medical Insurance
• Vision Insurance
• Group Life Insurance
• Disability Insurance
• 401k Retirement Plan with match
• Referral Bonus ("Crash From Crash")
• 5 Paid HolidaysWe are committed to providing competitive compensation for this role. The actual offer will be based on various factors, including but not limited to: job related knowledge, skills, experience, relevant certifications and qualifications.Posted Min Pay Rate: USD $140,000.00/Yr.Posted Max Pay Rate: USD $200,000.00/Yr.ID: 2025-12200Category: Operations ManagementPosition Type: Regular Full-TimeLocation: 98002Remote: NoThis job description is intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills. You may be asked by your supervisor or managers to perform other duties. Your performance will be evaluated in part based upon your performance of the job duties listed in this job description, as well as any job duties not specifically listed above that you may be asked from time to time to perform. The Company has the right to revise this job description at any time.Crash Champions is an equal opportunity employer committed to workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, gender identity, protected veterans' status, status as a disabled individual or any other protected group status or non-job characteristic as directed by law.
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Keywords: Crash Champions, Baltimore , Operations Director, Executive , Washington, Maryland