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Center of Excellence Manager / IT Manager / Project Manager

Company: Len the Plumber
Location: Baltimore
Posted on: May 18, 2018

Job Description:

CENTER OF EXCELLENCE (CoE) MANAGER - IT Manager - Project Manager


The Center of Excellence (CoE) Manager has the unique responsibility of directly managing key projects at LTP using both outside partners as well as working with cross-functional teams to achieve desired deliverables. Under the vision and direction of the General Manager, the CoE Manager leads project management efforts for LTP's Center of Excellence (CoE) as well as other strategic initiatives spanning across all business units. Utilizing internal resources and external partners, the CoE Manager oversees all training activities relating to tablet use as well as directing software development plans to leverage the benefits of full software capabilities; i.e. data/reporting. Through internal staff and outside partners, the CoE Manager oversees all aspects of the IT function. The CoE Manager works with the Executive Team to create excellence in process documentation to help ensure consistency in approach and scalability through LTP's growth.


Center of Excellence:

Reporting to the General Manager, fully accountable for project management for all CoE's activities; set up meeting structure, function as integral part of action plan phase, communicate progress, ensure desired outcomes are achieved and ensure closing of project with necessary quality checks. IT Department Management and oversight.

Project Management:

Responsible for leading project management efforts for key corporate initiatives across IT, CoE, Marketing, Operations, and other functions as determined. Fully accountable for all aspects of project management from meeting structure to ensuring deliverable are met.

Responsible for project planning, budgeting, resource allocation, deliverables, presentation of results, follow up, and quality review.

Responsible for business process re-engineering, creating and automating process flow.

Drive continuous improvement for business process management.

Develop a methodology to audit LTP's branches to ensure compliance with the established SOP's and business standards.

Initiate and facilitate corrective action to ensure quality standards are maintained

IT Management:

Oversee LTP's IT function through internal resources and external partners in ensuring all IT needs are met in accordance with the budgeting cycle and strategic planning goals

Lead program management in expansion of technology capability and integration to improve collaboration, content management, reporting and analytics, planning and workflow

Lead implementation of new technologies and research/analysis of business processes

Working with internal resources and external partners, ensure user's needs are met relating to technology and systems support while maintaining impeccable customer service- mind set of "customer' first

Using internal resources and external partners, oversee proper functioning and maintenance of IT hardware

Through internal resources and external partners, oversee all aspects of desktop support, LAN administration, Network Engineering, Storage device management, disaster recovery, email management, software license management, platform maintenance, cell phone and tablet program management, asset management, hardware and wireless administration, vendor management, AV equipment, technology procurement


Using external partners, oversee all aspects of tablet training for LTP's technicians, service managers, dispatchers and other key personnel; onboarding phases and ongoing support

Work with General Manager and other key personnel in assessing current and future tablet use needs and capabilities. Lead project management efforts for required enhancements through implementation.


Support Executive Sponsor with project management and maintenance phase of process documentation. Set up a repository to document all critical corporate processes (following best practice Six Sigma/ ISO 9000 process documentation system)


Work is generally performed in an office environment.

Ability to travel to other locations, conduct training sessions and/or meetings; car or air travel.


Strong Project Management skills

Strong technology foundation and analytical skills

Strong ability to prioritize projects based on criticality

Strong communication skills and ability to partner internally and externally to accomplish objectives

Ability to work well in a matrix organization, supporting multiple project stakeholders

Strong problem solving and analytical skills in alignment with program management duties

Customer focused and result driven approach.


Bachelor's Degree in Business Administration, IT or related field required

3+ years experience in a project management function

3+ years experience overseeing an IT organization, departments within an IT organization, or as a key contributor or IT team member

Subject matter expertise in operational processes

Process documentation (Six Sigma, ISO9000) experience highly preferred

Experience managing outside vendors required

Experience conducting training sessions required


Our company has a strong philosophy of compensating the highest quality people with the highest pay in the industry. In addition to a competitive base salary, we offer our staff a robust Bonus structure that reward top performance, continuing education, and a strong Benefits package including a matched 401K, Health Insurance, and PTO.
Benefits Include:

  • Health, Dental, Vision Insurance
  • Short Term and Long Term Disability
  • Term Life
  • 401k
    Come join our growing team! Guided by values of extraordinarily reliable, same day service and strong customer relationships, we've grown over 20 years to become one of the leading residential & commercial plumbing companies in the Baltimore-Washington region.

    Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job.

    Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

    We are an equal opportunity employer. Women, minorities, veterans and individuals with disabilities are encouraged to apply.


    Keywords: Len the Plumber, Baltimore, Center of Excellence Manager / IT Manager / Project Manager, Executive, Baltimore, Maryland

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