Manager Operations Food and Beverage - The St. Regis Washington, D.C. (180027ET)
Company: Marriott International
Posted on: May 19, 2019
Heres To Your Journey with St. Regis The St. Regis brand first
established luxury hospitality more than 110 years ago, with the
opening of the St. Regis New York. From the moment John Jacob Astor
IV opened the doors of his Beaux-Arts masterpiece on New Yorks
Fifth Avenue, St. Regis has stood as a symbol of uncompromising
elegance and bespoke service. Today, with more than 40 of the best
addresses around the world, St. Regis is a place where trends are
born, boundaries are broken and guests can simply live exquisite.
We invite you to explore careers at St. Regis. The St. Regis
Washington, D.C. located at 923 16th and K St NW, Washington, DC
20006 is currently hiring a Manager Operations Food and Beverage.
Responsibilities include: Supervises daily Food and Beverage
(F&B) shift operation and monitors compliance with all F&B
policies, standards, and procedures. Manages day-to-day operations
verifying that the quality, standards and meeting the expectations
of the customers on a daily basis. Maintains the operating budget,
and verifies that standards and legal obligations are followed.
Develops specific goals and plans to prioritize, organize, and
accomplish work.. CANDIDATE PROFILE Education and Experience High
school diploma or GED; 4 years experience in the food and beverage,
culinary, or related professional area. OR 2-year degree from an
accredited university in Food Service Management, Hotel and
Restaurant Management, Hospitality, Business Administration, or
related major; 2 years experience in the food and beverage,
culinary, or related professional area. CORE WORK ACTIVITIES
Managing Day-to-Day Operations Assists in the ordering of Food and
Beverage (F&B) supplies, cleaning supplies and uniforms.
Supervises daily F&B shift operation and monitors compliance
with all F&B policies, standards and procedures. Supports and
supervises an effective monthly self inspection program. Operates
all department equipment as necessary and reports malfunction.
Supervises staffing levels to verify that guest service,
operational needs, and financial objective are met. Encourages and
builds mutual trust, respect, and cooperation among team members.
Understands employee positions well enough to perform duties in
employees' absence. Develops specific goals and plans to
prioritize, organize, and accomplish work. Monitors and maintains
the productivity level of employees. Verifies that all team
members/supervisors understand the brand specific philosophy.
Maintains the operating budget, and verifies that standards and
legal obligations are followed. Assists supervisors in
understanding team members ever changing needs and expectations,
and how to exceed them. Celebrates and fosters decisions that
result in successes as well as failures. Communicates areas that
need attention to staff and follows up to verify understanding.
Coordinates cleaning program in all F&B areas (e.g., General
clean), identifying trends and making recommendation for
improvements. Establishes and maintains open, collaborative
relationships with employees. Creates and nurtures a property
environment that emphasizes motivation, empowerment, teamwork and
passion for providing service. Follows property specific second
effort and recovery plan. Stays readily available/ approachable for
all team members. Demonstrates knowledge of the brand specific
service culture. Providing Exceptional Customer Service Provides
services that are above and beyond for customer satisfaction and
retention. Improves service by communicating and assisting
individuals to understand guest needs, providing guidance,
feedback, and individual coaching when needed. Serves as a role
model to demonstrate appropriate behaviors. Manages day-to-day
operations, monitors quality, and standards and meets the
expectations of the customers on a daily basis. Takes proactive
approaches when dealing with guest concerns. Sets a positive
example for guest relations. Stays readily available/ approachable
for all guests. Reviews comment cards and guest satisfaction result
with employees. Responds in a timely manner to customer service
department request. Additional Responsibilities Provides
information to supervisors and co-workers by telephone, in written
form, e-mail, or in person. Provides guidance and direction to
subordinates, including setting performance standards and
monitoring performance. Analyzes information and evaluates results
to choose the best solution and solve problems. Performs hourly job
function if necessary. Extends professionalism and courtesy to team
members at all times. Comprehends budgets, operating statements and
payroll progress report. Performs other duties, as assigned, to
meet business needs. To apply now, go to:
Marriott International is consistently recognized as an employer of
choice globally by FORTUNE magazine, DiversityInc and Great Places
to Work Institute, among others. Visit www.marriott.com/careers to
learn more about our workplace culture and career opportunities.
Chat, engage and follow us on social media.
http://www.instagram.com/marriottcareers @lifeatmarriott on
Snapchat So, we ask, where will your journey take you? Marriott
International is an equal opportunity employer committed to hiring
a diverse workforce and sustaining an inclusive culture. Marriott
International does not discriminate on the basis of disability,
veteran status or any other basis protected under federal, state or
Keywords: Marriott International, Baltimore , Manager Operations Food and Beverage - The St. Regis Washington, D.C. (180027ET), Executive , Baltimore, Maryland
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