Epic Project Manager
Company: The Johns Hopkins Hospital
Posted on: October 13, 2019
Epic Project Manager (Ambulatory) Requisition #: 187922
Location: Johns Hopkins Hospital, Baltimore, MD 21201
Category: Information Technology
Work Shift: Day Shift
Work Week: Full Time (40 hours)
Weekend Work Required: Yes
Date Posted: June 18, 2019
Johns Hopkins Health System employs more than 20,000 people
annually. Upon joining Johns Hopkins Health System, you become part
of a diverse organization dedicated to its patients, their
families, and the community we serve, as well as to our employees.
Career opportunities are available in academic and community
hospital settings, home care services, physician practices,
international affiliate locations and in the health insurance
industry. If you share in our vision, mission and values and also
have exceptional customer service and technical skills, we invite
you to join those who are leaders and innovators in the healthcare
General Position Summary:
The Project Manager applies professional principles, practices, and
techniques to lead project teams and control project scope,
schedule, cost, quality and performance risks to ensure satisfied
customers. This role has ultimate responsibility for all assigned
projects and manages customer satisfaction, definition, planning,
monitoring, and others aspects of a project.
This position reports to the PMO Director, or their designee, who
will assign projects. The position will be matrix managed with one
or more directors or managers who need a project manager for
specific projects. This PM will manage multiple projects and lead a
diverse staff in a variety of environments. Projects can span an
entire department, division, or the entire enterprise. Projects may
be clinical, financial, or administrative in nature. Projects could
include multiple interfaces and can be simple or complex. This
position will interface with senior level IT management, department
heads, JHM personnel, vendors, and consultants.
The responsibilities listed below are typical examples of the work
performed by this position. Not all duties assigned to this
position are included, nor is it expected that everyone in this
position will be assigned every job responsibility.
- Responsible for full life-cycle of large sized, complex
projects which can span an entire department, division, or
enterprise wide level.
- Lead an assigned team of technical, clinical, and vendor
personnel. Provide direction to both direct reports and other teams
as required as part of assigned projects.
- Review teams' work for technical viability and for adherence to
institutional standards and guidelines.
- Provide oversight to ensure adherence to institutional
standards and guidelines for project management, process
improvement, analysis, design and customer service. Give direction
and leadership in techniques and tools to junior level staff.
- Establish project timeline with appropriate stakeholders.
Manage project to achieve approved timeline.
- Develop improvement processes for operational use by the team
to ensure successful completion of a project or IT process.
- Provide input for assigned team members' performance
- Maintain knowledge of current trends and developments in the
- Incorporate and lead others in the use of the software
development lifecycle to include analysis, design, development,
testing, training, deployment, and maintenance of
- Develop and maintain project documentation to include project
proposals, charter, scope document, test scenarios, project
schedule, and test plans, etc. Prepare project status and
- Meet financial objectives by forecasting requirements;
preparing an annual budget; scheduling expenditures; analyzing
variances; initiating corrective actions.
- Supervise the communication, engagement, and encumbering of
other resources needed to complete the project (i.e., Storage
analysts, Enterprise Services, Help Desk, Disaster Recovery
- Build and maintain client relationships through positive
interactions. PROJECT MANAGEMENT
- Integration management - the practice of making certain that
every part of the project is coordinated
- Scope management - ensuring that the requirements, details,
deliverables, and processes included in the scope are clearly
defined and that changes in scope are reviewed, approved, and
- Time management - management of resources, activities,
schedules, and deadlines, expose the critical path.
- Cost management - cost estimating and budgeting
- Quality management - outputs of different processes are
measured against some predetermined acceptable measure
- Human resource management - Establishing roles and
responsibilities, managing project organization, and staff
- Communications management - keeping the project's stakeholders
properly informed throughout the entire project
- Risk management - identify project risks and also plan how to
respond to the risks if they occur
- Procurement management - obtain goods or services from an
outside organization ANALYSIS AND REQUIREMENTS GATHERING
- Define highly complex business/clinical/education problems by
meeting with clients to observe and understand current processes
and the issues related to those processes. Provide written
documentation of findings to share with the client and other IT
- Research existing technology to understand the business
requirements and possible solutions for new applications. DESIGN
- Develop detailed tasks and project plans by analyzing project
scope and milestones for highly complex projects in order to ensure
product is delivered in a timely fashion according to software
- Write functional/technical specifications from the highly
complex system requirements, putting them into functional and
technical descriptions for use by programmers and business analysts
to develop technical solutions. TESTING AND DOCUMENTATION
- Create and document comprehensive test plans that include
highly complex test scenarios using the appropriate testing tools
to validate and verify application functionality.
- Supervise all changes by using the appropriate highly complex
test scenarios to ensure all delivered solutions work as expected
and errors are handling in a meaningful way. IMPLEMENTATION AND
- Implement changes by adhering to the change management policies
and procedures for any given project to communicate to all parties
the nature, significance, and risk factors of the solution.
- Monitor changes, test to ensure change success, resolve issues,
and communicate status. WHEN ASSIGNED TO AMBULATORY
- Becomes the expert in all regulatory programs that we
participate in including, but not limited to, Meaningful Use, MACRA
and Core Measures. Keeps leadership informed on all critical FAQs,
program changes and planning for upcoming quality programs.
- Responsible for working closely with both clinicians and the
quality department to ensure that the workflows designed to collect
data are integrated into clinicians' standard workflows whenever
- Lead analysts in different applications to ensure the
appropriate workflows for data elements that cannot be easily
captured within typical clinical workflows.
- Work with the Epic analysts to delegate tasks and track
updates, progress, follow-ups, and meetings between team members,
reporting teams, clinical leadership, and compliance
representatives. Tracks that the team is meeting its overall
project milestones and monitors program achievement and
attestation. Required Education:
- Bachelor's degree required. Additional experience may be
substituted for education. Required Experience:
Five years of related work experience with project management,
healthcare, computer systems or applications. Additional education
may substitute for experience.
Preferred Job Qualifications:
- PMP certification
- Healthcare Information Technology or Operational leadership
- Experience with Epic applications
- Experience with integration technologies (HL7, FHIR etc)
Knowledge, Skills, & Abilities (KSA's):
- Must possess all requisite knowledge, skills, and abilities as
posted in the supplemental section.
- Have lead at least one large project with high level
expectations or have responsibility for multiple, concurrent
- Must demonstrate strong critical thinking and analytical
- Ability to work on multiple priorities effectively.
- Ability to prioritize conflicting demands.
- Ability to work collaboratively in a team environment.
- Ability to communicate effectively in the service of users and
- Ability to delegate tasks.
- Ability to influence others and garner buy in.
- Ability to build effective teams to execute projects.
- Strong decision making skills.
- Write and communicate clearly and concisely.
- Possesses sound documentation skills.
- Ability to maintain confidentiality.
- Must demonstrate exemplary customer service skills
- Demonstrated ability to establish and meet work schedules
within limited time frames and under tight deadlines.
- Willingness to work off hours.
- Proven success on meeting project deadlines and timelines.
- Participates in the specification, design, implementation, and
management of multiple projects
- Strong technical skills.
- Strong ability to understand complex business processes. Johns
Hopkins Health System and its affiliates are drug-free workplace
Johns Hopkins Health System and its affiliates are an Equal
Opportunity / Affirmative Action employers. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender identity
and expression, age, national origin, mental or physical
disability, genetic information, veteran status, or any other
status protected by federal, state, or local law.
Patients are the focus of everything we do at The Johns Hopkins
Hospital. From our beginnings in 1889 to the opening of our most
advanced patient facilities in 2012, our mission to advance patient
care, education, and research, continues to change the course of
Keywords: The Johns Hopkins Hospital, Baltimore , Epic Project Manager, Executive , Baltimore, Maryland
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