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Manager, Business Analyst - Baltimore, MD

Company: Comcast
Location: Baltimore
Posted on: November 11, 2019

Job Description:

Business Unit: Job Summary:
Responsible for managing all aspects of Technical Operations including installation, service, construction, design, materials management, and daily workloads. Ensures compliance with Company technical standards and federal regulations. Responsible for the selection and development of the technical staff. Responsible for providing key insight into regional priorities, supporting detailed process improvement plans.

Employees at all levels are expect to:
- Understand our Operating Principles; make them the guidelines for how you do your job
- Own the customer experience-think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
- Know your stuff-be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences
- Win as a team-make big things happen by working together and being open to new ideas
- Be an active part of the Net Promoter System-a way of working that brings more employee and customer feedback into the company-by joining huddles, making call backs and helping us elevate opportunities to do better for our customers
- Drive results and growth
- Respect and promote inclusion and diversity
- Do what's right for each other, our customers, investors and our communities Core Responsibilities:
- Manages all activities of the Technical Operations staff including: productivity, quality, over time, community relations, inter-department relations, staffing, and performance.- Drives analysis for process improvement- Key storyteller and presenter to senior leadership team- Develops reporting and analytic skills in direct report team
- Directs the daily operations of installation, service, construction, and materials management in order to successfully achieve of company objectives.
- Ensures system compliance to NCTA, FCC regulations, and Company minimum operating specifications. Participates in the development of procedures and practices within relevant departments.
- Ensures the proper completion of all scheduled or on-demand service or maintenance work.
- Ensures timely and accurate performance reporting and reviews. Participates in developing quality measurement guidelines and minimum requirements for staff training.
- Ensures staff and system is able to respond to the demands of new technology deployment by maintaining discussions in deployment planning.
- Prepares budgets and is responsible for implementation and control of approved budgets.
- Coordinates department responses to customer or department issues. Works with other departments, as necessary, to maintain an in-depth technical knowledge of new technology being deployed.
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
- Other duties and responsibilities as assigned. Job Specification:
- Bachelors Degree or Equivalent
- Generally requires 6-9 years related experience Preferred Qualifications: - Strong analytical skills - Exceptional presentation skills- Experience presenting and influencing senior business leaders

?Comcast is an EOE/Veterans/Disabled/LGBT employer

Keywords: Comcast, Baltimore , Manager, Business Analyst - Baltimore, MD, Executive , Baltimore, Maryland

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