Medical Assistant/Patient Service Coordinator
Company: MEDSTAR HEALTH
Location: Laurel
Posted on: January 16, 2021
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Job Description:
Job DescriptionJob Summary * Serves as the initial contact
person at the medical practice, principally responsible for all
front desk and reception activities. As needed, cross-trained to
assist the back office as a Medical Assistant either during normal
front office shift or as back up for unplanned or scheduled
absences. Greets patients in a service oriented and professional
manner, answers phones, registers patients, collects co-payments,
updates demographic and insurance information, and provides
patients with follow up appointments and requisitions for tests.
Performs clinical duties under the delegation of a physician in an
ambulatory setting. Minimum Qualifications * Education/Training *
High school graduation or equivalent; completion of an accredited
Medical Assistant program preferred. * Experience * Externship
experience in a medical office or ambulatory health setting
strongly preferred; experience working with electronic medical
records preferred. * License/Certification/Registration * CMA
(Certified Medical Assistant) by American Association of Medical
Assistants, or RMA (Registered Medical Assistant) through American
Medical Technologists or equivalent within 6 months of hire. CPR
certification. * Knowledge, Skills & Abilities * Ability to type 40
words per minute; basic computer skills; excellent verbal /written
communication and customer service skills. Clinical competency as
verified during the initial 90 day orientation period and annually
thereafter. Computer and Electronic Medical Record skills and
ability to function in a variable clinical setting. Primary Duties
and Responsibilities * Assists physicians with patient preparation
for examination and with the examination and education of patients.
* Assists with maintaining supply inventory. Cleans, stocks,
sterilizes equipment, and prepares exam rooms for patients. *
Completes all mandatory continuing education as established
including OSHA, CPR, infection control, billing, and safety and
others as required. * Contributes to the achievement of established
department goals and objectives and adheres to department policies,
procedures, quality standards, and safety standards. Complies with
governmental and accreditation regulations. * Identifies obvious
emergencies and alerts appropriate staff. * Maintains the reception
desk/waiting area in a neat and orderly fashion. * Manages the
financial aspects of the front office, including credit card
transactions, receipts, cash and checks; logs and reconciles all
patient monies in accordance with policy. * Manages the intake of
patients into the practice, screens for emergent conditions,
registers, verifies insurance and explains patient responsibility
to patients; collects copayment prior to care. * Manages the
patient discharge process which may include issuing discharge
paperwork, prescriptions, collecting patient monies; inputs charges
into the system. * Participates in multidisciplinary quality and
service improvement teams as appropriate. Participates in meetings,
serves on committees and represents the department and
hospital/facility in community outreach efforts as appropriate. *
Performs other duties as assigned, including Medical Assistant
duties as included on M.A. job description. * Schedules follow up
visits/referral appointments when appropriate. * Sorts and
distributes departmental mail and correspondences. About MedStar
Health MedStar Health is dedicated to providing the highest quality
care for people in Maryland and the Washington, D.C., region, while
advancing the practice of medicine through education, innovation
and research. Our 30,000 associates and 5,400 affiliated physicians
work in a variety of settings across our health system, including
10 hospitals and more than 300 community-based locations, the
largest visiting nurse association in the region, and highly
respected institutes dedicated to research and innovation. As the
medical education and clinical partner of Georgetown University for
more than 20 years, MedStar is dedicated not only to teaching the
next generation of doctors, but also to the continuing education
and professional development of our whole team. MedStar Health
offers diverse opportunities for career advancement and personal
fulfillment.
Keywords: MEDSTAR HEALTH, Baltimore , Medical Assistant/Patient Service Coordinator, Healthcare , Laurel, Maryland
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