Medical Assistant
Company: Medstar
Location: Baltimore
Posted on: June 25, 2022
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Job Description:
Job Summary The Medical Assistant performs clinical and
administrative duties in an ambulatory care setting under the
supervision of a physician/provider and/or a registered nurse.
Duties may include venipuncture, medication and vaccine
administration, measurement, and documentation of vital signs, and
assisting providers with patient exams, and telephone and clerical
support. Position may float to other sites/locations within the
system.Minimum Qualifications Education/Training High school
graduation or equivalent; completion of an accredited Medical
Assistant program preferred.Experience 6 months experience working
in an ambulatory care medical office or equivalent required.
Externship in a medical or ambulatory health setting strongly
preferred. Completed externship program at MedStar Health may be
substituted for the 6 months experience in ambulatory care medical
office. Experience working with electronic medical records
preferred For Cardiology offices only: 6 months experience working
in an ambulatory care medical office or equivalent required, OR
Bachelor's degree in Exercise Physiology/Science or related major
OR successful completion of a Cardiac Technician
course.License/Certification/Registration CMA (Certified Medical
Assistant) by the American Association of Medical Assistants, or
RMA (Registered Medical Assistant) through American Medical
Technologists or equivalent required within 12 months of hire; BLS
for healthcare professionals certification required.Knowledge,
Skills & Abilities Clinical competency as verified within 90-day
orientation period and annually thereafter. Excellent customer
service/patient interaction skills. Basic computer skills
preferred.Primary Duties and Responsibilities Contributes to the
achievement of established department goals and objectives and
adheres to department policies, procedures, quality, and safety
standards. Complies with governmental regulations and accreditation
standards.Assists providers with patient preparation for
examination, minor office procedures and with the examination and
education of patients. Supports other members of the clinical care
team, assuring optimal best-practice patient flow; manages variable
and unpredictable patient volume throughout the workday. Provides
clerical support and serves as backup for the Patient Services
Coordinator or other team members as needed.Participates in daily
team huddles to review and prepare for scheduled patient visits.
Screens all patients, regardless of visit type, for preventative
care needs, ongoing support, barriers to care, safety concerns, and
potential fall risk. Conducts surveillance for transitions of care,
urgent/emergent care, or follow up tasks such as retrieval of
documents associated with referrals/testing.Conducts motivational
interviews that include patient screening and/or coaching on
disease management ability, motivation to change, learning care
needs, and community outreach needs. Identifies potential
behavioral health needs of patients using appropriate screening
tools and notifies provider of findings.As part of a High
Reliability Organization, reports actual and potential problems
concerning patients, families and associates using established
reporting protocols for MedStar Health and/or work location.
Participates in performance improvement initiatives to improve care
quality and safety.Ensures ongoing compliance with regulatory,
accreditation, and quality/safety standards by maintaining and
auditing temperature logs, ensuring medication supplies are
current/unexpired, checking and maintaining emergency equipment,
area free of clutter, and other related tasks.Participates in
population management activities including an awareness of the
populations served and engages the patient in self-management
support, care/health goal setting, pre-visit planning, and the
capturing of information that leads to health care improvement
activities.Performs selected patient and laboratory testing
consistent with the scope of the practice, including but not
limited to Point of Care Testing, tuberculosis skin testing,
electrocardiography, pulmonary function tests, and vision and
hearing testing (dependent upon provider and site requirements).
Removes sutures/staples after the provider has examined the patient
and written the appropriate order. Documents these activities in
the patient's electronic medical record (EMR) or other venues based
on policy.Documents clinically related activities accurately in the
patient's EMR; performs required patient follow-up: to include pap
smears, Pb levels, HIV, mammograms, and STD's. Collects and
processes specimens, completes requisitions, and documents in
logbook or other applicable forms/records.Provides escort for
patients and assists with patient discharge activities. Provides
chaperoning for patients per policy.Fulfills infection prevention
and environmental responsibilities as assigned, which many include:
Light cleaning during clinic hours and cleaning of equipment.
Updates appropriate records of scheduled equipment maintenance and
manages drug and medical supply inventories.Provides telephone
screening services to gather information from patients, determine
appropriate disposition and document per established telephone
screening protocols.Under onsite provider supervision may insert
intravenous catheter for physician initiated IV fluid therapy or
administration of intravenous medications. Under direct onsite
physician supervision, may insert, remove, and monitor urinary
catheter for procedures and prepare and administer oral drugs and
injections limited to intradermal, subcutaneous, and intramuscular.
May perform phlebotomy.Utilizes the EMR to propose patient
medication refills for provider approval. Completes requisitions
for tests (if applicable). Contacts insurance companies for
Pre-authorizations for patient medications and specialty referrals
including insurance authorization.Floats to other sites/locations
within the system as appropriate and performs all duties at
multiple sites.Attends scheduled meetings including, but not
limited to, regular staff meetings and training classes for safety,
infection control, OSHA, CLIA, BLS and others as
required.Demonstrates behavior consistent with MedStar Health
mission, vision, goals, SPIRIT values, objectives, and patient care
philosophy.Performs other duties as assigned.About MedStar Health
MedStar Health is dedicated to providing the highest quality care
for people in Maryland and the Washington, D.C., region, while
advancing the practice of medicine through education, innovation
and research. Our 30,000 associates and 5,400 affiliated physicians
work in a variety of settings across our health system, including
10 hospitals and more than 300 community-based locations, the
largest visiting nurse association in the region, and highly
respected institutes dedicated to research and innovation. As the
medical education and clinical partner of Georgetown University for
more than 20 years, MedStar is dedicated not only to teaching the
next generation of doctors, but also to the continuing education
and professional development of our whole team. MedStar Health
offers diverse opportunities for career advancement and personal
fulfillment.
Keywords: Medstar, Baltimore , Medical Assistant, Healthcare , Baltimore, Maryland
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