Clinical Customer Service Coordinator -Surgery

Company: Johns Hopkins University
Location: Baltimore
Posted on: January 27, 2023

Job Description:

Clinical Customer Service Coordinator -Surgery

Requisition #: 614530
Location: Johns Hopkins Hospital, Baltimore, MD 21201
Category: Non-Clinical Professional
Work Shift: Day Shift
Work Week: Full Time
Weekend Work Required: No
Date Posted: Dec. 13, 2022

Join an amazing global healthcare organization!

Excellent compensation package!

Awesome benefits, including dependent tuition reimbursement!

Requisition #: 614530

Location: 1800 Orleans St., Baltimore, MD 21287

Shift:

Full Time (40 hours)

Day Shift; 8:00am - 4:30pm

Exempt

Position Summary:

The Clinical Customer Service Coordinator (CCSC) reports to the Nurse Manager on the unit. Responsible for facilitating information exchange between customers: patients, families, healthcare team, other departments, vendors, or outside agencies. Serves as an initial point of contact for customers either in person or by phone. Performs a variety of integral activities to assist medical, nursing and administrative staff to meet unit, department, and institutional needs. Assists with the overall coordination, planning, development and implementation of assigned projects. Oversees front-desk and administrative duties. Responsible for day-today supervision and performance management of clerical support staff.

Education:

Associate's Degree required. Bachelor's degree preferred.

Work Experience:

Knowledge of office and administrative procedures and ability to organize and prioritize tasks normally acquired through two to three years of related experience. Requires comprehensive understanding of personal computers and demonstrated proficiency in the use of standard word processing, presentation and spreadsheet software ie. Microsoft Word, Excel, Power Point, etc.

Knowledge/Skills:

• Strong analytical and critical thinking skills to effectively assess and resolve patient and family issues.
• Ability to assess, prioritize and resolve highly complex nonclinical and system related issues in order to achieve departmental and organizational goals.
• Ability to balance competing and shifting priorities and to adapt to a rapidly changing environment.
• Strong interpersonal, verbal and written communication skills.
• Ability to work with a diverse patient and staff population.
  
  JHM prioritizes the health and well-being of every employee. Come be healthy at Hopkins!
  
  Diversity and Inclusion are Johns Hopkins Medicine Core Values. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices
  
  Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
  
  Johns Hopkins Health System and its affiliates are drug-free workplace employers.
  
  To apply, visit https://jobs.hopkinsmedicine.org/job/clinical-customer-service-coordinator-surgery-non-clinical-professional-johns-hopkins-hospital-b-614530-4d5c4/
  
  
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Keywords: Johns Hopkins University, Baltimore , Clinical Customer Service Coordinator -Surgery, Healthcare , Baltimore, Maryland