Quality Management Specialist

Company: Community Behavioral Health.
Location: Philadelphia
Posted on: February 17, 2026

Job Description:

Job Description Job Description CBH is a dynamic organization dedicated to providing access to high-quality, accountable care to improve the health and mental wellness of our members. As part of our growth, we are seeking a detail-oriented Quality Management Specialist to join our team. CBH offers a robust compensation and benefits package, including: Family Planning, Fertility, Adoption Benefits 403B Retirement Plan PTO Days/Sick Days Wellness Program Employee Assistance Program Health, Dental, Vision Insurance Medical, Prescription Drug Insurance Tuition Reimbursement Commuter Benefits Flexible Spending Position Overview: The Quality Management Specialist is responsible for assisting in the daily operation of the Quality Management processes. This entails tracking, trending and resolving significant incidents and quality concerns. Essential Functions : Assists in the tracking and trending of all reported quality issues and produces trend analysis. Investigates clinical quality issues and completes all required reports and related documentation. Facilitates provider teaming meetings. Conducts on-site provider visits, monitors Quality Improvement Plan submissions, and prepares required letters to providers. Assist with coding of all Significant Incident Reports and determining level of follow up warranted. Position Requirements: Education: Master’s degree in behavioral health, healthcare or social sciences License/Certification: N/A Relevant Work Experience: Minimum of 3 years of post-graduate experience with at least 2 years of experience in a health care or quality management setting Skills: Proficient in Microsoft Office applications Excellent written and verbal communication skills Must have knowledge of PA Act 68, Appendix H and medical necessity criteria Customer service skills Training and facilitating skills Strong interpersonal skills Thorough knowledge of DBH and DHS systems and services Philadelphia Residency Requirement: The successful candidate must be a current Philadelphia resident or become a resident within six months of hire. U.S. Authorization Requirement: CBH does not provide sponsorship for applicants requiring future work authorization. All candidates must be legally authorized to work in the United States without requiring sponsorship now or in the future. Equal Employment Opportunity: We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CBH is an equal opportunity employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on all qualified individuals. This is without regard to race, ethnicity, creed, color, religion, national origin, age, sex/gender, marital status, gender identity, sexual orientation, gender identity or expression, disability, protected veteran status, genetic information or any other characteristic protected individual genetic information, or non-disqualifying physical or mental handicap or disability in each aspect of the human resources function by applicable federal, state, or local law. Requesting An Accommodation: CBH is committed to providing equal employment opportunities for individuals with disabilities or religious observance, including reasonable accommodation when needed. If you are hired by CBH and require an accommodation to perform the essential functions of your role, you will be asked to participate in our accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodation once hired. If you would like to be considered for employment opportunities with CBH and have accommodation needs for a disability or religious observance, please send us an email at CBH.Recruitment@Phila.gov

Keywords: Community Behavioral Health., Baltimore , Quality Management Specialist, Healthcare , Philadelphia, Maryland