Field Support from Dental Hygienists
Company: DDS Lab
Posted on: September 16, 2018
Field Support Technician This position will be based in a number of cities throughout the United States. There are multiple openings because the position will be based in multiple locations. We are currently looking for candidates located near Baltimore, Philadelphia and Washington, D.C. Overview Perform field training and sales support functions for DDS Lab customers in an assigned regional territory by providing effective instruction regarding the companys products and services with emphasis on intraoral digital technology. This position is responsible for calling on dental offices by appointment and providing training to office staff on the use of intraoral scanning equipment. As part of this training process, the Field Support Technician will guide customers to use DDS Lab as their dental lab for digital products as well as the remainder of their lab business. This position will co-host educational programs as required, help with field sales efforts where appropriate, prepare reports as required and record all activity in SalesForce.com. Essential Duties and Responsibilities Train staff members of customer and perspective customer offices on how to use intraoral scanning technology for dental restorations. Guide customers to use DDS Lab as their dental lab for digital products as well as the remainder of their lab business. Work closely with the Regional Sales Directors and Field Sales Managers to identify new DSO opportunities, grow existing DSO accounts, and deliver proper rules of engagement for each office. Follow-up (by phone, email, or in person) on education needs submitted to clients. Establish professional client / DDS Lab relationships with appropriate client personnel (dental assistants, office managers, dentists, and key contact/point persons.) Submit weekly activity / call report concerning client related activities for DDS Lab relationships to the Regional Sales Director. Perform all assigned duties in the assigned territory, including but not limited to meeting or exceeding all sales goals and initiatives. Conduct product training sessions at client locations (i.e., Lunch-and-Learns, evening programs, Regional meetings DSO annual meetings etc.) Provide a territory training forecast monthly. Record all training activity and client contact information in SalesForce.com. Knowledge, Skills and Abilities Knowledge of Intra-Oral Digital Technology is a plus but each successful candidate will be go through initial training program before working on their own. - Must present a strong aptitude and comfort level to personally observe and advise on us of Intra-Oral Digital Technology. Ability to effectively present information, communicate and respond to questions clearly and persuasively with clients, management and other key members of the company while maintaining a high level of professionalism. Ability read, analyze and interpret documents in English, such as professional journals, technical procedures, governmental regulations, and procedure manuals. Ability to write reports and business correspondences. Strong attention to detail. Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to multi-task, use personal judgment and utilize strong decision-making skills. Knowledge of Windows operating systems software including, but not limited to Word and Excel. Excellent organization and time management skills. Willing to travel. Must possess a valid drivers license. Qualifications (Experience, Education, Licensure, Certification) Certified Dental Technician or Hygienist is required. Previous dental experience in a lab or dental office is required. High level of technical and material knowledge of dental products. Outside sales experience in dental or medical device is helpful or 3-5 years in office clinical experience working as RDA or RDH. Must have a dependable car that can be used for company travel for which appropriate reimbursement is provided. High School diploma or GED equivalent required. About Us DDS Lab is an expanding, leading National Board Certified full-service dental laboratory that sells to dental service organizations, mid-size group practices and sole practitioner dentists across the US. DDS' comprehensive offering of more than 400 products includes crowns and bridges, dentures, partials, implant restorations, attachments and orthodontic appliances. DDS Lab is based in Tampa, FL with manufacturing at our state of the art facility in Shenzhen, China. Our benefits program has a robust offering of solutions designed to meet the health and wellness needs of our employees and their loved ones. We offer medical, dental, vision, 401k plus paid holidays and vacations.
Keywords: DDS Lab, Baltimore , Field Support from Dental Hygienists, Healthcare , Baltimore, Maryland
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