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Lead Esthetician

Company: Massage Envy
Location: Baltimore
Posted on: November 22, 2020

Job Description:

We are currently seeking a Lead Esthetician in our Clarksville, MD location. Minimum 3 years experience and management background preferred. Essential duties include performing professional quality facials within the scope of practice and licensing and in alignment with policies and protocols of the Massage Envy brand. Performing esthetic services based on clients individual needs and upholding the brands core values of optimism, gratitude, excellence, consistency and empathy. Responsibilities: Training Esthetic team members Setting team service and retail goals monthly Provide exceptional customer service Consistently implement guidelines, policies and procedures with clients Confidently and knowledgeably educate clients, recommend services and products and recommend and perform protocols based on their needs consistent and compliant to brand standards Link skin care products to the service to enhance clients experience for home based regimen Stay updated on all retail products and promotions Recognize and support Esthetic team goals Create and maintain positive relationship with Esthetic team Back bar and retail inventory Esthetic team performance reviews Leadership Model exceptional customer service skills for the entire clinic staff to emulate. Encourages and motivates Esthetics team to maximum potential, both technically and professionally for their individual benefit and future growth Communicate through all staff levels o Company policies and procedures o Team changes o Massage Envy Esthetics departments future plans o Managements satisfaction and dissatisfaction Review the notice board area to ensure it is up to date and current to include changes to Murad and PCA product lines, upcoming trainings, individual and team performance Maintain a positive work environment by fielding estheticians complaints and facilitating solution-oriented discussion. Marketing Work closely with store manager in promoting the Massage Envy services and products through social media and local marketing Marketing Murad and PCA products and services through skin-scans and mini-facials and training Esthetics team to increase client base Benefits Competitive compensation Commission based on team and individual performance Health, Dental and Vision 401k CEU reimbursement Paid Time Off

Keywords: Massage Envy, Baltimore , Lead Esthetician, Hospitality & Tourism , Baltimore, Maryland

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