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Customer Service Representative (CSR) - Columbia, Maryland

Company: American Wood Fibers
Location: Columbia
Posted on: November 26, 2022

Job Description:

Since 1966, American Wood Fibers (AWF) has been family owned and operated, building a reputation as the industry leader in wood shavings, wood flour, and pet bedding products. The foundation of our business is caring for our team, customers, suppliers, and partners.

Come join our family of over 450+ employees in 11 locations as a *Customer Service Representative* based at our *Columbia, MD* Corporate Headquarters.

_*Competitive hourly based pay (up to $22/hour + bonuses)*_
In addition, this position is eligible for:

* _*Profit sharing bonus program*_ _- _receive monthly incentive bonuses!
* _*Quarterly sales bonus*_
* _*Year-end bonus *__-_In 2021, AWF's year-end bonus totaled more than $2,000!
* _*Excellent benefits package*_- including medical, dental, life, 401k with employer match, vision, disability, PTO, & 7 paid holidays per year
* _*Company stability*_- AWF has been in the industry for 4 generations.
* _*Supportive management*_ _-_Enjoy supervisors that want to see you succeed and will encourage you to think big and be more.
* _*Longevity and security -*_This is a long-term, full-time opportunity. With your hard work and dedication, you can move up within the company!
* _*Go back to school!*_- Tuition reimbursement is available for all employees, plus tuition scholarships are available for children of employees.

*Key Responsibilities of the Customer Service Representative ( CSR ): *

* Interacting with customers and vendors via phone and email, providing top notch customer service in a business-to-business (B2B) sales support environment
* Works closely with Account Managers in managing customer's orders, shipments and inventory.
* Accurately enters orders and communicates shipment details with customers, internal and external production, and shipping teams.
* Develops relationships with existing customers to secure repeat orders.
* Documents all customer interactions and history in Customer Relationship Management (CRM) database on a daily basis.
* Manages multiple Excel spreadsheets and other Microsoft office programs.
* Monitors and addresses open orders that might be in jeopardy of not meeting OTIF compliance standards.
* Works closely with multiple plant personnel to ensure orders are scheduled appropriately.
* Clearly communicates updates to internal sales leadership and customer contacts in a timely manner
* Prospecting and/or qualifying new leads to assist with sales campaign activities.
* Engage in inside sales for seasonal items.
* Upselling AWF products to customer base.
* Occasional cold-calling to help promote AWF products.

*Requirement for the Customer Service Representative ( CSR ): *

* Bachelor's Degree required.
* 2+ years (B2B) customer/sales service related experience preferred.
* Ability to perform in a fast-paced environment with rapidly changing priorities and competing deadlines.
* High degree of initiative and independent execution.
* Ability to evaluate alternatives in order to make the best overall decisions based on KPI performance metrics, service requirements, freight needs, economical factors, customer relations and driver availability.
* Proficient in MS Office. Excel skillset must be at a high level.
* Accurate data entry skills.
* Professional phone manner and effective written communications skills.
* Detail oriented and able to handle multiple priorities.

_For consideration: AWF is a tobacco & smoke free environment. To learn more about our family owned and operated company, visit __**__._

_AWF is an EEO employer._

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

* 401(k)
* 401(k) matching
* Dental insurance
* Disability insurance
* Employee assistance program
* Flexible spending account
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Profit sharing
* Tuition reimbursement
* Vision insurance
* 8 hour shift
* Day shift
* Monday to Friday
* No nights
* Overtime
Supplemental pay types:
* Bonus pay
* Commission pay

Ability to commute/relocate:
* Columbia, MD 21046: Reliably commute or planning to relocate before starting work (Required)

* Bachelor's (Required)

* Sales: 1 year (Preferred)

Work Location: One location%58047475%

Keywords: American Wood Fibers, Baltimore , Customer Service Representative (CSR) - Columbia, Maryland, Hospitality & Tourism , Columbia, Maryland

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