District Leader, FS - Baltimore, MD
Company: CVS Pharmacy
Location: Annapolis
Posted on: May 28, 2023
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Job Description:
Job DescriptionJob Purpose and Summary:The District Leader, FS
plays a critical role in cultivating a culture of customer care and
business excellence in retail stores across their market. With
business oversight of up to 20 retail stores and an average team
headcount of 200 reports, the District Leader, FS has ultimate
responsibility for customer satisfaction and business success in
their market. An inspiring coach and leader of people, the District
Leader, FS is focused on building and developing a team of Store
Managers who grow the business through their consistent delivery of
unparalleled merchandising and customer connection. Specifically,
the District Leader, FS partners with and coaches their team to
deliver on the core business with excellence, embrace change in an
evolving omnichannel ecosystem, and launch new products, programs,
and services to keep our communities healthy and engaged with our
brand. The District Leader, FS brings deep, firsthand knowledge of
retail operations to help their teams grow top-line sales, embrace
omnichannel and new market initiatives, identify and address
performance opportunities, and abide by all Company policies as
well as relevant legal and regulatory guidelines. A model for all
CVS store colleagues, the District Leader, FS also lives our Heart
at Work behaviors, and sets the bar for Store Managers by their
examples.To enable sustainable market success, the District Leader,
FS is specifically responsible to:Cultivate and maintain a healthy
talent pipeline, including overseeing the development of Store
Managers In-Training and career progression for emerging talent to
maintain a strong Store Manager benchSet and communicate District
priorities, based on Corporate and Regional direction; ensure Store
Managers understand the "why" behind new products, services, and
initiatives and are able to engage their teams to embrace
changeConduct regular formal and informal check-ins with all Store
Managers to track progress against business and developmental
goalsImprove District-level store performance measures (e.g. sales,
service, inventory management, etc.) by coaching Store Managers to
identify and address root-cause barriers to successOversee
community responsibility and provide regulatory oversightGrow the
business by teaching their teams to embrace new formats,
merchandise with excellence, and cultivate customer loyaltyPrimary
Job Duties & Responsibilities:Responsibilities1.People Leadership &
DevelopmentCultivate the market talent pipeline, including
oversight and development of Store Managers In-TrainingManage
District succession plans and promote District-level staffing to
meet colleague and business needsOversee the consistent delivery
and completion of all colleague training programsOversee the
appropriate staffing and scheduling of colleagues to meet customer
demandCreate a culture of recognition, empowerment, development,
and inclusion that attracts and retains talent at all
levelsIdentify, mentor, and develop future District Leadership
talentDeliver timely performance reviews and targeted coaching and
counseling for individual Store Managers as needed2.Business /
Financial PlanningDevelop and execute business plans and strategies
to deliver on all business performance measures, e.g. P&L,
sales-to-budget, inventory management, payroll management, asset
protection accountabilities, etc.Actively review business reports
to derive insights about District pharmacy performance; utilize
metrics as a tool to diagnose root cause and inform the creation of
action plansDevelop a deep understanding of the competitive
landscape and business trends, using this information to
proactively plan for risk and capitalize on
opportunities3.OperationsSet and communicate market goalsSet and
execute merchandising strategy including, but not limited to,
seasonal planning, etc.Engage store teams to deliver against new
and existing programs and services with excellenceChampion
differentiated customer service and personally close out any
escalated customer service issuesTriage and address any emergent
issues in the market, e.g. theft, extreme weather, equipment
failures, etc.Ensure all stores are ready for inventories,
internal/external audits, and other regular activities requiring
planning and preparation for successEnsure compliance with
community responsibility activities and all relevant Company
polices and obligations4.Portfolio GrowthLead teams to drive value
for the brand through flawless execution of programs that impact
more than one store (CarePass, etc.)Provide market-specific input
to development and execution of omnichannel strategy; implement
omnichannel programs (ship from store, etc.) effectively to drive
customer engagement and loyaltyLaunch new store formats with
excellence to build and evolve the brandPay RangeThe typical pay
range for this role is:Minimum: 100,000Maximum: 227,000Please keep
in mind that this range represents the pay range for all positions
in the job grade within which this position falls. The actual
salary offer will take into account a wide range of factors,
including location.Required Qualifications5+ years of experience
leading others in a retail settingInternal candidates must be
accepted into the EL programDemonstrated ability to set and meet
performance goalsStrong interpersonal skills as demonstrated by
successful collaboration to achieve shared goalsStrong time
management skills, evidenced by experience being accountable to
multiple deliverables on staggered deadlinesStrong personal
integrity and judgment, evidenced by a track record of managing
highly-sensitive or highly-visible business mattersStrong
communication skills in both formal and informal writing and
speechDemonstrated growth mindset and willingness to learn and
accept feedbackProficiency in Microsoft Teams, Word, Excel,
PowerPoint, and OutlookPreferred QualificationsPreference is for
internal candidates to have completed the EL program curriculum up
through the EL Summit3+ years of experience as a multi-unit
manager1+ year of experience in CVS Retail store or field role(s)
and/or passion for our purposeOur diverse work experience empowers
colleagues for career success. In addition to skill and experience,
we attract and retain colleagues whose beliefs and behaviors are in
alignment with our core values of collaboration, innovation,
caring, integrity and accountability.CVS Health is an equal
opportunity/affirmative action
employer.Gender/Race/Ethnicity/Disability/Protected Veteran-we
highly value and are committed to all forms of diversity in the
workplace. We proudly support and encourage people with military
experience (active, veterans, reservists and National Guard) as
well as military spouses to apply for CVS Health job opportunities.
We comply with the laws and regulations set forth in the following
EEO is the Law Poster:EEO IS THE LAWand EEO IS THE LAW SUPPLEMENT.
We provide reasonable accommodations to qualified individuals with
disabilities. If you require assistance to apply for or perform
this job, please contact our Colleague Relations Reasonable
Accommodations team at School Diploma or General Equivalent
Development (GED) requiredBachelor's degree preferredBusiness
OverviewBring your heart to CVS Health Every one of us at CVS
Health shares a single, clear purpose: Bringing our heart to every
moment of your health. This purpose guides our commitment to
deliver enhanced human-centric health care for a rapidly changing
world. Anchored in our brand - with heart at its center - our
purpose sends a personal message that how we deliver our services
is just as important as what we deliver. Our Heart At Work
Behaviors support this purpose. We want everyone who works at CVS
Health to feel empowered by the role they play in transforming our
culture and accelerating our ability to innovate and deliver
solutions to make health care more personal, convenient and
affordable. We strive to promote and sustain a culture of
diversity, inclusion and belonging every day. CVS Health is an
affirmative action employer, and is an equal opportunity employer,
as are the physician-owned businesses for which CVS Health provides
management services. We do not discriminate in recruiting, hiring,
promotion, or any other personnel action based on race, ethnicity,
color, national origin, sex/gender, sexual orientation, gender
identity or expression, religion, age, disability, protected
veteran status, or any other characteristic protected by applicable
federal, state, or local law. We proudly support and encourage
people with military experience (active, veterans, reservists and
National Guard) as well as military spouses to apply for CVS Health
job opportunities.
Keywords: CVS Pharmacy, Baltimore , District Leader, FS - Baltimore, MD, Hospitality & Tourism , Annapolis, Maryland
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