Guest Service Team Lead

Company: Ben & Jerry's - Primo Partners
Location: Alexandria
Posted on: February 16, 2026

Job Description:

Job Description Job Description Guest Service Team Leader - Master of Service and Leadership Are you ready to lead with enthusiasm and ensure every guest leaves happier? As a Guest Service Team Leader at Team Primo's Ben & Jerry's, you will play a pivotal role in our scoop shop operations, particularly when senior management is not present. This position is perfect for detail-oriented leaders who thrive in a vibrant, community-focused environment. You will guide shifts, delegate tasks, and inspire your team to excel in every interaction. Immerse yourself in the heart of our daily operations, both in-store and during off-premise events. You'll become a flavor coach, managing guest interactions and ensuring operational excellence. This role requires a proactive approach, with a focus on maintaining high standards and fostering a supportive and energetic work culture. Join Team Primo’s Ben & Jerry’s, where work meets fun and creativity. Established in 2008 by lifelong friends, our locally owned and operated franchise is dedicated to spreading joy through ice cream. We offer a dynamic work environment where every team member is valued and has the opportunity to grow. Ready to become a leader in our team and make each day sweeter for everyone involved? Apply now to become a Guest Service Team Leader. We're looking for someone who is not only passionate about service but also eager to make a positive impact in the community and lead by example. Position Overview: Highlights: Leadership Development, Hands-On Training, Community Engagement Job Type: Part-Time Guest Service Team Leader Work Hours: Flexibility to work weekends and late nights required Base Pay: Competitive Hourly Rate Tips Benefits: One free large item after each shift, complimentary birthday cake during your birthday month Location: Old Town, VA Required Experience: Proven ability to lead and inspire a team in a customer service setting. Strong interpersonal and communication skills. Enthusiasm for community involvement and upholding high service standards.

Keywords: Ben & Jerry's - Primo Partners, Baltimore , Guest Service Team Lead, Hospitality & Tourism , Alexandria, Maryland