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Customer Service Specialist

Company: BernardHodes
Location: Ellicott City
Posted on: April 18, 2019

Job Description:

DescriptionWe are genuine in our belief that sports make people better and so are you!? Immerse yourself in a workplace that loves to be active and lives the brand.? Associates joining our team have an opportunity to be a part of the #1 sporting goods retailer in the country and create a lasting impact on their communities through sport and activity.
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On our Team, everyone plays a critical role.? Your Mission (and Ours) is to serve and inspire athletes and outdoor enthusiasts to achieve their personal best through the relentless improvement of everything we do.?
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Customer Service Specialist Duties:


  • Create a world-class customer experience by providing passionate customer service and selling through customer engagement

  • Provide register coverage as needed and ensure strong customer service standards are met by supporting cashiers through complex transactions

  • Serve as primary customer service provider at the front end and liaison between customers and management

  • Ensure customers receive outstanding service by adhering to and enforcing customer service programs

  • Handle all situations that involve firearms passing through the front end and ensure compliance with firearms safety policy and procedure

  • Uphold company standards for merchandise presentation of the best apparel and equipment brands in sporting goods

  • Promote company programs including warranty sales, Scorecard (loyalty program), private-label credit cards, and other seasonal promotions

  • As business needs arise, other tasks may become necessary QualificationsSuccess Profile :

    • Flexible availability - including nights, weekend, and holidays?

    • Ability to provide outstanding customer service

    • Ability to direct efficient front-end operations

    • Basic cash management procedures

    • 1-2 years of Retail Cashier or Sales experience preferred
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      Click HERE to review our Rewards & Benefits Information
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      Depending on position, candidates seeking employment with DICK'S Sporting Goods, Field & Stream, or Golf Galaxy should be prepared to successfully complete a pre-employment background check prior to beginning employment.??
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      DICK'S Sporting Goods is an Equal Opportunity Employer.

Keywords: BernardHodes, Baltimore , Customer Service Specialist, Hospitality & Tourism , Ellicott City, Maryland

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