Restaurant General Manager
Company: Hospitality, Hanover, MD
Posted on: May 20, 2019
I. Function (Scope and Main Purpose of Job) The Restaurant Manager
is responsible and accountable for administration, operation, and
direct management of the Restaurant. This position reports to the
Director of F&B and the Director of Culinary. II. Core Service
Standards CLEAN: Must make the property shine and look impeccable
while maintaining a neat CLEAN and crisp personal appearance. SAFE:
Must make guests feel SAFE and comfortable through creating a worry
free, carefree experience. Fast: Provide FAST and efficient service
with accuracy. Meet service time requirements and anticipate guest
needs. FRIENDLY: Greet each guest with FRIENDLY welcomes, making
eye contact and smiling. Use H.E.A.R.T. steps to ease guest
concerns. Say thank you to departing guests. FUN: Work passionately
as a team to create a FUN experience both for everyone who works
and plays here. III. Specific Responsibilities and Duties Develop
and manage the business plan and budget for the Restaurant.
Responsible for the oversight of the P/L report. Responsible for
Guest Relations. Responsible for inventory control and ordering
supplies, food and drink as necessary. Manages areas of
responsibility to enhance the gaming experience of guests, to make
us the #1 gaming and entertainment venue in the Midwest Atlantic
region. Develop staff to include training, interviewing for hires,
conducts disciplinary counseling and performance evaluations.
Review staffing levels to maintain a budgeted level of employment.
Delegate authority and assign responsibilities. Review departmental
status with Directors of Food and Beverage, and Culinary. Develop
and manage programs and processes to reduce and control loss time
injuries. Meet with Directors and Managers as needed. Requirements
IV. Job Requirements (skills, knowledge, and abilities) Ability to
analyze and interpret restaurant operation results. Ability to
solve complex problems. Ability to perform assigned duties under
pressures. Knowledge of sanitation laws and health regulations and
applicable OSHA regulation. A variety of task and deadlines
requires irregular work schedule. Ability to perform assigned
duties in an interruptive environment. Accuracy in completing
assigned duties in a timely manner. V. Educational Requirements
Preferred, five (5) to seven (7) years of experience in restaurant
management and supervision in a fine dining facility. Preferred,
four (4)-year degree in related fields or equivalent work
experience. Must be able to obtain and maintain a valid gaming
license as determined by the Maryland State Lottery and Gaming
Commission for the position. VI. Physical Requirements Ability to
work long hours. Ability to stand for long periods of times without
sitting or leaning. Ability to climb stairs multiple times daily.
Ability to handle multi-tasking-heavy work-exerting up to 50 pounds
of force occasionally, and up to 30 pounds of force frequently or
constantly to lift, carry, push, pull, or otherwise move objects.
Ability to climb, bend, stretch, twist or reach with your body and
arms. Ability to work under variable temperatures and noise
VII. Working Conditions 24/7 high energy casino with over 300,000
sq. ft of gaming and entertainment space and approximately 3000
employees. Exposed to alcohol, cigarette and cigar smoke, bright
lights, and loud noises. You will work in an environment where
smoking is allowed.
Keywords: Hospitality, Hanover, MD, Baltimore , Restaurant General Manager, Hospitality & Tourism , Hanover, Maryland
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