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Restaurant General Manager

Company: Hospitality, Hanover, MD
Location: Hanover
Posted on: May 20, 2019

Job Description:

I. Function (Scope and Main Purpose of Job) The Restaurant Manager is responsible and accountable for administration, operation, and direct management of the Restaurant. This position reports to the Director of F&B and the Director of Culinary. II. Core Service Standards CLEAN: Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance. SAFE: Must make guests feel SAFE and comfortable through creating a worry free, carefree experience. Fast: Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs. FRIENDLY: Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests. FUN: Work passionately as a team to create a FUN experience both for everyone who works and plays here. III. Specific Responsibilities and Duties Develop and manage the business plan and budget for the Restaurant. Responsible for the oversight of the P/L report. Responsible for Guest Relations. Responsible for inventory control and ordering supplies, food and drink as necessary. Manages areas of responsibility to enhance the gaming experience of guests, to make us the #1 gaming and entertainment venue in the Midwest Atlantic region. Develop staff to include training, interviewing for hires, conducts disciplinary counseling and performance evaluations. Review staffing levels to maintain a budgeted level of employment. Delegate authority and assign responsibilities. Review departmental status with Directors of Food and Beverage, and Culinary. Develop and manage programs and processes to reduce and control loss time injuries. Meet with Directors and Managers as needed. Requirements IV. Job Requirements (skills, knowledge, and abilities) Ability to analyze and interpret restaurant operation results. Ability to solve complex problems. Ability to perform assigned duties under pressures. Knowledge of sanitation laws and health regulations and applicable OSHA regulation. A variety of task and deadlines requires irregular work schedule. Ability to perform assigned duties in an interruptive environment. Accuracy in completing assigned duties in a timely manner. V. Educational Requirements Preferred, five (5) to seven (7) years of experience in restaurant management and supervision in a fine dining facility. Preferred, four (4)-year degree in related fields or equivalent work experience. Must be able to obtain and maintain a valid gaming license as determined by the Maryland State Lottery and Gaming Commission for the position. VI. Physical Requirements Ability to work long hours. Ability to stand for long periods of times without sitting or leaning. Ability to climb stairs multiple times daily. Ability to handle multi-tasking-heavy work-exerting up to 50 pounds of force occasionally, and up to 30 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Ability to climb, bend, stretch, twist or reach with your body and arms. Ability to work under variable temperatures and noise levels.
VII. Working Conditions 24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 3000 employees. Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises. You will work in an environment where smoking is allowed.

Keywords: Hospitality, Hanover, MD, Baltimore , Restaurant General Manager, Hospitality & Tourism , Hanover, Maryland

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