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Greeter

Company: Valor Hospitality Partners
Location: Greenbelt
Posted on: August 22, 2019

Job Description:

3/20/2019 Job Description Position: Greeter Reports To: Food and Beverage Manager, Restaurant Manager, Food and Beverage Director COMPANY OVERVIEW: Valor Hospitality is a leading hotel management company that is a trend setter in the hospitality market. The company is recognized by owners, investors, developers, and guests as an innovative partner to drive revenue and increase profits. We believe that the highest form of compliment is respect for each associate, both as an individual and as a valued part of our organization. We will do our best to encourage communication, and we will listen with an open mind to new ideas. Furthermore, we are dedicated to implementing those ideas, which will result in a higher level of productivity and professionalism. In addition, we are committed to you, and your career advancement and we will provide you the opportunity to be successful. POSITION PROFILE: Greet and seat all guests and ensure a quality dining experience. Supervises and coordinate the activities of the dining room in a restaurant. ESSENTIAL JOB FUNCTION: Greet guests, escort them to their table, pull chair out for the guest, and present menus. Make sure entry doors are clean, free of debris and are inviting, and welcoming. Make sure all menus are wiped down, free of spots or stains, and complete with any special food and beverage items. Inform servers of their location and assigned station. Plan out the seating chart and organize the reservations for the evening. Check with the phone reservationists or answering machine messages to assure you have all reservations. Check with manager to assure private parties are properly staffed and organized for the evening. Check with kitchen to verify menu items are readily available. Keep in constant contact with the servers, manager, and the kitchen to ensure timing and food preparation is synchronized with guest flow. Greet guest leaving the restaurant to ensure guest had a pleasant dining experience. Check to see that everything was wonderful. Not only is the host or hostess the first impression the guest gets when they come to an establishment they are also the last. Check with every guest to notating any problem to quickly get a manager. DESIRED SKILLS AND QUALIFICATIONS: Education: High school diploma or equivalent experience. Experience: Three - Six months in a food/beverage services environment or establishment. Skills and Abilities: Must have vision ability to clearly see detailed guest checks, computer print outs, written instructions and to observe entire restaurant in dimly lit conditions. Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages. Able to read, speak and understand English. Able to lift, push, carry 20 - 40 lbs. Stand continuously for long periods of time. Communicate information and hotel services to management, staff and guests. Tips Certification required. 3/20/2019 PHYSICAL JOB REQUIREMENTS: (essential functions only) Lifting/Pushing/Pulling/Carrying: Lift 20 - 40 lbs. (Trays, Dish Racks, Glass Racks, etc.) Pushing /Pulling 50 - 100 lbs. (Carts, Queen Mary's, Hot Box, Portable Bar) Carry 20 - 40 lbs. (Trays, Dish Racks, Glass Racks, etc.) Bending/Kneeling: Bend to lower level cabinets and banquet storage room. Bend to lift trays Mobility: Maneuver in narrow areas and between seated guests. Distance up to and greater than 100 ft - 100' of the time. Continuous Standing: Standing required to service guest(s) / function(s); 100' of time scheduled. Climbing Stairs: Up to approximately 0 '. Ladders: Up to approximately 0 '. Work Environment Inside: 90 '; Outside: 10 ' . Describe any abnormal temperature exposures: Hearing: Critical X Moderate Minimal Explain: Communicate with supervisor, co-workers, and guests. Vision: Critical X Moderate Minimal Explain: View set-up; serve guests. Speech: Critical X Moderate Minimal Explain: Communicate with supervisor, co-workers, and guests. Literacy: Critical X Moderate Minimal Explain: Read & understand instructions. Chemicals/Agents: Cleaning agents for silver, stainless steel and floor surfaces. Protective Clothing: Slip-resistant footwear, approximately 100 '. Equipment Operation: Computerized order machine, basic writing materials, restaurant equipment including but not limited to coffee machines, ice machines, toasters and beverage dispensers. Other Considerations: None The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to note ALL duties, responsibilities or qualifications of the job. (ref. 45261) We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.

Keywords: Valor Hospitality Partners, Baltimore , Greeter, Hospitality & Tourism , Greenbelt, Maryland

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